Top 11 Patient care representative Jobs in Roanoke, Va

Customer Service Rep
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Patient Services Coordinator
Blue Ridge Cancer Care —Salem, VA
- $11.84 - $18.21 an hour
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
3d
PBR
Blue Ridge Cancer Care —Roanoke, VA
- $15.69 - $24.14 an hour
- Microsoft Excel
- HIPAA
- Mid-level
5d
Bilingual Patient Access Representative
New Horizons Healthcare —Roanoke, VA
- $19 - $23 an hour
- Extended hours
- Spanish
- HIPAA
- English
- AD&D insurance
- Paid holidays
Quick Apply
Specialty Scheduler - Gastroenterology
Carilion Clinic —Roanoke, VA
- $18.70 - $26.18 an hour
- Online Application
- Surgery
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Patient Access Team Lead
LewisGale Medical Center —Salem, VA
- $15.46 - $23.19 an hour
- Weekends as needed
- Mid-level
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
5d
Branch Coordinator
Apria Healthcare LLC —Salem, VA
- $17.64 - $18.86 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid parental leave
- Disability insurance
Quick Apply
Admissions Specialist
Friendship Retirement Community —Roanoke, VA
- $15 - $17 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- English
Quick Apply
Bilingual Dental Patient Access Representative
New Horizons Healthcare —Roanoke, VA
- $19 - $23 an hour
- Full-time
- Bilingual
- Dental office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply

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Patient Access & Administrative Coordinator, eClinicalWorks Preferred
Blue Ridge Vascular & Endovascular Institute —Roanoke, VA
This role combines front-desk, medical secretary, and authorization responsibilities and is ideal for someone who thrives in a fast-paced specialty practice,…
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Experienced Patient Coordinator
LAT Dentistry —Roanoke, VA
Daily duties to include sending/receiving digital paperwork, monitoring our website for inquiries, welcoming patients, confirming appointments, social media…
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Customer Service Rep

CCS -
Roanoke, VA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Email customer support
Phone communication
High school diploma or GED
Typing
Client interaction via phone calls

Full Job Description

Overview:

Customer Service – Set Schedule, Paid Holidays, GREAT Pay!

Tired of nights, weekends, and unpredictable shifts?

This is the position you’ve been waiting for! Join our team and enjoy stability, balance, and the compensation you deserve.

What Makes This Role Stand Out:

✅ Set schedule – no guessing, no rotating shifts
✅ Paid holidays + time off on holidays – enjoy your well-earned breaks
✅ Great pay – competitive wages that reward your skills
✅ Supportive, professional team environment

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a Customer Service Representative – Patient Support Dept., you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service.

ON SITE position must be willing to go into the Roanoke Office.

What we can offer you:

Attractive Incentives
Monday through Friday Schedule
Intimate Office Environment
Professional Growth
Supportive Team
Great Benefits

Alaska, California, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

Responsibilities:

Obtains and process authorizations for reorders.
Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
Ensures patients have all required medical documentation to permit billing of services as assigned.
Maximizes patient base through retention efforts and cross-selling via phone.
Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
Maintains a high degree of confidentiality always due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Qualifications:

Minimum high School diploma or GED equivalent.
Customer Service Experience Preferred.
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
Exceptional phone and email etiquette.
Position may require evening and weekend availability.
Must live in Roanoke area as this is an in office role.

Values:

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview:

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer:

Competitive Salary
Bonus/Incentive Opportunities/commission: (if applicable)
Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
Growth & Development:
- Ongoing training and professional development
Work-Life Balance:
- Remote or hybrid work options (if applicable)
- Wellness programs and mental health support

Apply Now

Refine Your Search

patient care representative jobs in roanoke, va

Customer Service Rep

Patient Services Coordinator

PBR

Bilingual Patient Access Representative

Specialty Scheduler - Gastroenterology

Patient Access Team Lead

Branch Coordinator

Admissions Specialist

Bilingual Dental Patient Access Representative

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