Top 897 Service associate Jobs in Rockford, Il

Customer Service Coordinator
Rockford Specialties —Loves Park, IL
- $20 - $25 an hour
- Full-time
- Bilingual
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
GIS Associate
the workplace —Rockford, IL
- $46,000 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Mileage reimbursement
- Health insurance
Quick Apply
Branch Office Administrator
Edward Jones —Rockford, IL
- Full-time
- Computer literacy
- Office
- Communication skills
- Profit sharing
- Health savings account
Part Time Product Demonstrator
Advantage Solutions —Rockford, IL
- $15 an hour
- Part-time
- Serving
- 18 years or older
- No experience needed
- Health insurance
- Dental insurance
Front End Service Team Associate
Walmart —Rockford, IL
- $15 - $28 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
(USA) Member Specialist
Sam's Club —Rockford, IL
- $18 - $26 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
1d
Part-Time Center Associate
The UPS Store #2817 —Rockford, IL
- Part-time
- High school diploma or GED
- Math
- Communication skills
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TEAM CLERICAL
State of Illinois —Rockford, IL
- $4,144 - $5,429 a month
- Full-time
- Bilingual
- Background check
- Office
- Paid parental leave
- Paid holidays
1d
Merchandise Associate
Marshalls —Rockford, IL
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Cafe Associate
Sam's Club —Rockford, IL
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Backroom Processing Associate
The Salvation Army Central Territory —Loves Park, IL
- $15 an hour
- Part-time
- Background check
- Computer literacy
- Basic math
- Paid training
- Paid holidays
Quick Apply
13d
Front Office Secretary
Faith Janitorial Corporation —Rockford, IL
- $17 - $20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7d
Selling Associate-Cherryvale
Victoria's Secret —Rockford, IL
- $16.00 - $18.75 an hour
- Part-time
- Cleaning
- Fair chance
- Entry level
- Employee assistance program
- Flexible schedule
Customer Service Associate
Walgreens —Rockford, IL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Business Office Clerk
North Suburban Public Library District —Loves Park, IL
- $20 - $25 an hour
- Urgently hiring
- Microsoft Word
- Background check
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
4d
Freezer, Cooler and Deli Stocker Associate
Sam's Club —Rockford, IL
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Sales Associate
Massage Envy —Rockford, IL
- $15.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Paid time off
Quick Apply
Medical Records Clerk
ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD —Rockford, IL
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
5d
Well-Being Associate
Wesley Willows —Rockford, IL
- $18 - $21 an hour
- Part-time
- Background check
- 18 years or older
- Skilled nursing facility
- 403(b) matching
- AD&D insurance
Quick Apply
Guest Service Associate - Sales & Guest Experience
European Wax Center —Rockford, IL
- $15.00 - $16.50 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply

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service associate jobs near rockford, il

Customer Service Coordinator

Rockford Specialties -
Loves Park, IL

Quick Apply

Job Details

Full-time
$20 - $25 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication

Full Job Description

Rockford Specialties is seeking a dependable and detail-oriented Customer Service Coordinator to serve as a primary point of contact for our customers.

This position manages customer orders from entry through shipment, communicates order status and changes, prepares shipping and quality documentation, and works closely with production, shipping, quality, sales, and accounting. The ideal candidate is organized, responsive, comfortable working in an ERP system, and able to manage multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Answer incoming calls, emails, and customer inquiries professionally and promptly.
Enter, process, confirm, and maintain customer orders, purchase orders, requests, and account updates in the ERP system.
Provide accurate product, pricing, availability, shipment, and order-status information.
Review customer purchase orders and order details for completeness and accuracy.
Communicate discrepancies or missing information before orders are processed.
Coordinate with production, shipping, quality, sales, and accounting to monitor order progress.
Communicate order changes, delays, shipment updates, and potential risks to customers.
Arrange customer shipments and prepare packing slips, bills of lading, certificates of conformance, and related documentation.
Maintain material certifications and provide certification packages and shipment documents to customers.
Match packing tickets to customer orders and review billing information to support accurate invoicing.
Close completed orders in the ERP system and maintain accurate customer and order records.
Investigate customer concerns, order issues, and shipment discrepancies.
Coordinate corrective action and escalate issues when appropriate.
Track open customer requests and follow through until they are resolved.
Prepare customer credit applications and route completed documentation for approval.
Provide backup support for invoicing, accounts receivable, and collections as needed.
Maintain the confidentiality of company, pricing, customer, and order information.
Perform other customer service and order-support duties as assigned.

Qualifications

Associate degree from a two-year college or technical school, two or more years of related experience or training, or an equivalent combination of education and experience.
At least two years of customer service, order management, inside sales support, or related experience preferred.
Manufacturing or industrial experience is strongly preferred.
Experience working with ERP or MRP systems.
Proficiency with Microsoft Office applications.
Working knowledge of manufacturing order flow, production scheduling, shipping documentation, and customer requirements is preferred.

Knowledge, Skills, and Abilities

Strong written and verbal communication skills.
Excellent attention to detail and commitment to order accuracy.
Strong organizational, problem-solving, and follow-up skills.
Ability to manage multiple priorities and changing deadlines.
Ability to remain professional while addressing customer concerns or resolving conflicts.
Ability to read and interpret purchase orders, technical documents, blueprints, specifications, and customer requirements.
Ability to calculate discounts, percentages, quantities, and other figures used in order and billing review.
Ability to communicate effectively with customers, vendors, employees, and management.
Bilingual skills are a plus.

Compliance and Documentation

Follow all Company policies contained in the Employee Handbook.
Follow applicable procedures, quality standards, and documentation requirements.
Maintain complete, accurate, and timely customer and order records.
Maintain a safe, clean, and orderly work environment.

Why Join Rockford Specialties?

This is an opportunity to take ownership of an important customer-facing function within a manufacturing environment. The Customer Service Coordinator plays a direct role in maintaining order accuracy, strengthening customer relationships, and keeping communication flowing between customers and internal departments.

Rockford Specialties is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.ellence.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service associate jobs in rockford, il

Customer Service Coordinator

GIS Associate

Branch Office Administrator

Part Time Product Demonstrator

Front End Service Team Associate

(USA) Member Specialist

Part-Time Center Associate

TEAM CLERICAL

Merchandise Associate

Cafe Associate

Backroom Processing Associate

Front Office Secretary

Selling Associate-Cherryvale

Customer Service Associate

Business Office Clerk

Freezer, Cooler and Deli Stocker Associate

Sales Associate

Medical Records Clerk

Well-Being Associate

Guest Service Associate - Sales & Guest Experience

I want to receive the latest job alert for service associate in rockford, il

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