Top 20 Health advocate Jobs in San Francisco Ca

Patient Service Representative - Patient Experience
Midi Health —San Francisco Bay Area, CA
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
Office Coordinator
Maxim Healthcare —Emeryville, CA
- $27 - $28 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
5d
Quality Improvement Coordinator
Vayu Health —San Francisco, CA
- $90,000 - $105,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Outpatient experience
Quick Apply
Clinical Data Abstractor
Citizen Health —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- RN License
- HIPAA
- Mid-level
- Dental insurance
- Parental leave
Medical Front Office - Patient Service Specialist
Select Physical Therapy —Redwood City, CA
- $23 - $24 an hour
- Full-time
- Ability to walk for extended periods
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY
Molina Healthcare —San Francisco, CA
- $20.34 - $30.39 an hour
- Full-time
- Administrative experience
- 1 year
- Communication skills
- Health insurance
Patient Financial Counselor
CCRM Fertility —Menlo Park, CA
- $26.00 - $31.50 an hour
- Weekends as needed
- High school diploma or GED
- Clinic
- US work authorization
- Commuter assistance
- Health savings account
Quick Apply
Call Center Representative (Patient Services)
Marin Community Clinics —Novato, CA
- $25 - $28 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Mileage reimbursement
- AD&D insurance
Customer Care Advocate
Zenith-American —Alameda, CA
- $21.48 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
9d
Dental Administrator 1
South San Francisco Dental Care —South San Francisco, CA
- $22 - $26 an hour
- Full-time
- Bilingual
- Dental office
- Customer service
- Free parking
- Health insurance
Quick Apply
12d
Physician, Medical Director, Informatics
Sutter Health —San Francisco, CA
- Full-time
- Medicine
- BC/BE
- Mentoring
Dental Billing & Collections Specialist
San Francisco Dental Arts —San Francisco, CA
- $22 - $35 an hour
- Part-time
- Dental office
- Research
- High school diploma or GED
Quick Apply
8d
Dental Administrator 2
South San Francisco Dental Care —South San Francisco, CA
- $27 - $33 an hour
- Full-time
- Bilingual
- Private practice
- Dental office
- Free parking
- Health insurance
Quick Apply
12d

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Patient Service Representative - Patient Experience

Midi Health -
San Francisco Bay Area, CA

Quick Apply

Job Details

$60,000 a year

Benefits

Dental insurance
Paid time off

Qualifications

Google Workspace
Patient question and concern management
Writing skills
Patient complaint handling
Medical records
Zendesk
Customer support ticket management
Productivity software
Managing patient records
Escalation handling
Ticketing system technical support

Full Job Description

Patient Service Representative - Patient Experience:

As a Patient Service Representative, you will serve as a vital bridge between patients, clinicians, and internal teams. You will manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. This is not a traditional front-desk role, you will be working in a fast-paced, digital-first environment, requiring agility, empathy, and technical fluency.

PSRs demonstrate sound judgment, empathy, and professionalism when addressing patient feedback, complaints, or grievances. They serve as a resource for patients, collaborate across departments, and contribute to continuous improvement within the patient journey.

This position is ideal for someone who thrives in a dynamic, startup setting, has strong experience with tools like Zendesk, and is deeply passionate about improving the patient experience in modern healthcare.

This job is "HOT":

Make a real impact on women's health – Help patients navigate their healthcare journey with care and clarity.
Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women's care.

Business impact:

Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care
Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism
Navigate patient concerns using appropriate service recovery protocols and escalate when necessary
Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system
Act as a patient advocate and liaison across departments to facilitate timely and effective solutions
Proactively identify areas for patient experience improvement and share feedback with leadership
Uphold patient confidentiality across all communications, systems, and platforms
Embody core values of compassion, accountability, respect, integrity, and trust

What you will need to succeed:

5+ years of experience in a high-touch, patient-facing role
2+ years of experience using Zendesk (or comparable ticketing software)
2+ years of experience using Athena (or comparable EHR system)
2+ years of experience using Google Workspace (required)
Proven ability to communicate clearly and professionally, both verbally and in writing
Experience handling escalated patient concerns or grievances with discretion and empathy
Strong critical thinking, judgment, and decision-making skills
Must have a quiet, distraction-free home workspace and reliable high-speed internet
Bilingual (Spanish or other language) a plus

What we offer: ✨

Compensation: $60,000 annual salary, exempt, based on experience, location and other variables
Opportunity to join a fast-growing, mission-driven healthcare startup
Health, dental, and paid time off benefits
100% remote work environment

The interview process will include:

Recruiter Interview (30 min)

Hiring Manager Interview (30 min)

Final Interview (30 min)

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant's salary history.

Please find our CCPA Privacy Notice for California Candidates here.

Quick Apply

Refine Your Search

health advocate jobs in san francisco ca

Patient Service Representative - Patient Experience

Office Coordinator

Quality Improvement Coordinator

Clinical Data Abstractor

Medical Front Office - Patient Service Specialist

Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY

Patient Financial Counselor

Call Center Representative (Patient Services)

Customer Care Advocate

Dental Administrator 1

Physician, Medical Director, Informatics

Dental Billing & Collections Specialist

Dental Administrator 2