Top 1669 Business services representative Jobs in San Rafael, Ca

Bilingual Registry Counselor - Cantonese and English Required
San Francisco In-Home Supportive Services Public Authority —San Francisco, CA
- $67,966 - $70,335 a year
- Weekends as needed
- Hybrid work
- Experience working with individuals with disabilities
- Adults
- Office
- Commuter assistance
- AD&D insurance
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14d
Supervisor, Procurement - IT Procurement
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Direct Support Professional (Marin)
The Arc SF —San Rafael, CA
- From $21.64 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Residential
- Health savings account
- Health insurance
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Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
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Territory Sales Manager
Confidential —San Francisco, CA
- $85,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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7d
Project Manager
Singular Builders —San Francisco, CA
- $140,000 - $180,000 a year
- Weekends as needed
- Background check
- Schematics
- Construction site
- Health savings account
- Health insurance
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Career & Education Specialist- Youth Young Adult Case Management
Petaluma People Services Center —Petaluma, CA
- $24 - $26 an hour
- Weekends as needed
- Bilingual
- Clean driving record
- Current TB test
- Mileage reimbursement
- Paid holidays
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13d
Multi-Site Gym Manager
MX3 Fitness —San Francisco, CA
- $85,000 - $115,000 a year
- Full-time
- Inventory management
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —South San Francisco, CA
- $21.00 - $21.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
14d
Direct Support Professional (DSP - TDS & DSP - TDS/FLM) TWO Shifts Available
The Arc SF —San Francisco, CA
- From $21.64 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Sales Representative
CrossCheck, Inc. —Petaluma, CA
- $20 an hour
- Full-time
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
Quick Apply
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Outside Sale Representative - San Francisco, CA
MES Life Safety —San Francisco, CA
- Up to $45,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Field Operations Representative
Bento —San Francisco, CA
- $24 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Research
- Mileage reimbursement
- Opportunities for advancement
Quick Apply
Inside Sales
Harrington Industrial Plastics —San Francisco, CA
- Full-time
- Adults
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply
Automotive Sales Representative
Toyota of Vallejo —Vallejo, CA
- $35,152 - $150,000 a year
- Weekends as needed
- Clean driving record
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Director Clinical Quality and Policy
Delta Dental —San Francisco, CA
- $190,254 - $439,724 a year
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Business Development Manager - Bioprocessing
Ecolab Inc. —San Francisco, CA
- $126,900 - $190,200 a year
- Overtime
- Research
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance
Operations Manager
House of Spices (India) Inc. —San Francisco, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Management
- Marketing
- Health insurance
- Dental insurance
Quick Apply

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Bilingual Registry Counselor - Cantonese and English Required

San Francisco In-Home Supportive Services Public Authority
San Francisco, CA

Quick Apply

Job Details

Full-time
$67,966 - $70,335 a year
14 days ago

Benefits

Commuter assistance
AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Mandarin
Customer communication
Medicare
Experience working with individuals with disabilities
Multilingual
Intake
Cantonese
Team scheduling
Medicaid health insurance
Bachelor's degree
Medicare regulations
Medicaid

Full Job Description

Job Overview

The San Francisco In-Home Supportive Services (IHSS) Public Authority is dedicated to helping older adults and people with disabilities live independently and thrive in the community. We are a small agency with a dedicated staff working to connect Consumers to the services of Home Care Providers and other community partners. Our work is crucial, challenging, and rewarding and each member is critical to our success.

Successful Team Members are driven by:

A deeply held belief and commitment to diversity, equity and inclusion in our workforce and the persons we serve.
The understanding that every action we take directly and positively impacts the well-being, safety, and dignity of our consumers.
A culture of empathy, encouragement, and support in interactions with each other, those receiving our services, and our community partners.

The Registry Counselor plays a critical role in the IHSS Public Authority's Provider Registry, a referral service that supports the IHSS program by helping eligible consumers find independent home care providers to deliver their authorized in-home supportive services. The Registry serves as a bridge between consumers who need assistance to remain safely in their homes and providers who are available to perform IHSS services. The Registry Counselor identifies consumers' needs, preferences, and service requirements and refers them to appropriate providers. As the primary point of contact for new consumers, the Registry Counselor guides them through the intake process, provides information about IHSS and Registry services, and helps facilitate successful provider-consumer matches. The successful candidate will have excellent communication and interpersonal skills, empathy, and a professional demeanor to provide a compassionate, professional, and welcoming experience for consumers, even in challenging situations.

Responsibilities

Consumer Intake and Home Care Provider Matching:

· Assist consumers in identifying their needs and preferences for a home care provider during the intake process.

· Timely documentation of all communications regarding consumer care plans and service needs in Salesforce.

· Provide supportive coaching and information to consumers and home care providers navigating the IHSS system.

· Effectively communicate with consumers, their representatives, home care providers, office staff, management, business partners, and the public.

· Clearly explain services verbally and in written form, ensuring all parties have a clear understanding of expectations.

· Accurately enter provider and consumer information into the Salesforce database.

· Maintain confidentiality of case files through proper documentation and case notes.

· Conduct follow-up on consumer and provider matches to ensure satisfaction and address any concerns or issues.

· Investigate and process consumer and home care provider complaints according to established Policies and Procedures.

· Conduct consumer satisfaction surveys and record responses in Salesforce.

· Serve as a Registry & Back-up Provider Services (BUPS) team member by managing referrals and coordinating services to ensure timely and effective support for BUPS participants.

· Participate in a shared seven-person rotation to monitor urgent requests and coordinate services as needed, with one-week coverage assignments from 5:00 p.m. to 8:00 p.m. on weekdays and 9:00 a.m. to 8:00 p.m. on weekends; compensation is provided for time worked.

· Collaborate with other programs ensuring delivery of services is unified and without repetition.

· Perform other assigned duties to contribute to the overall success of the organization.

Administration:

Respond to service requests within 48 hours.
Input confidential consumer and home care provider data accurately and thoroughly.
Document all communications regarding consumer care plans and service visits in Salesforce within one business day.
Review and confirm agency provider timecards, entering hours into Salesforce within specified deadlines.
Consult with team members on escalated issues, adjusting action plans for consumers and addressing performance issues for agency providers.
Contribute to planning for new service program components.
Assist callers with general questions about the IHSS system
Perform other assigned duties as required.

Note: This job description is intended to provide a general overview of the position and may not include all the responsibilities and tasks required for the role.

Technical Knowledge

Intermediate levels skills in MS office Suite
Ability to learn Salesforce and other systems

Requirements

Bilingual proficiency in Cantonese and English is essential for effective client communication. Additional languages of Spanish, Mandarin, Russian and other languages are welcome.
Four years of relevant experience, or a combination of college education in social services or similar field and work experience, or equivalent combination education and experience. Bachelor’s degree preferred.
Enjoys the challenges of solving scheduling puzzles.
Confident keyboarding with high accuracy under deadlines.
Bilingual or multi-lingual proficiency: Cantonese and English are required. Additional languages of Spanish, Mandarin, Russian and other languages are welcome.
Prior experience in workforce scheduling, direct consumer contact, in social services or health care settings. Positive attitude with compassion and patience.
Cultural sensitivity to diverse cultural and language backgrounds.
Demonstrated knowledge or capacity to understand issues and services related to disability, aging, personal assistance services, Registry operations, the IHSS program and independent living principles.
Possesses good knowledge of Medicare, Medi-Cal and other entitlement programs.
Ability to speak and write English professionally.
Able to maintain the highest level of consumer satisfaction and home care provider relations.
Availability to work occasional evenings and weekends as part of the after-hours rotation to promptly receive reports of service barriers and respond to urgent requests for services.
Ability to maintain and prioritize workflow under demanding volume.

Mandated Reporter - Every employee complies with Welfare & Institutions Code (W&I) section 15630(a) California law (mandated reporter) requiring them to report known or suspected abuse of dependent adults or elders, immediately by telephone or as soon as practically possible, and by written report with two (2) working days (W&I) section 15630(b).

Confidentiality - Every employee protects and secures confidential personal information related to our staff, home care providers, and consumers.

Hybrid work environment – Our office requires a minimum of 2 days a week in the office. In addition, attendance is required at in-person meetings and events. All policies are subject to change based on the program or organization’s needs.

Covid-19 - All staff must be fully vaccinated against COVID-19 and able to submit proof. A reasonable accommodation may be requested.

Equal Opportunity Employment Statement- The IHSS Public Authorityis committed to providing equal employment opportunities to all employees and applicants for employment. The IHSS Public Authority prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other characteristic protected by state or federal antidiscrimination law covering employment.

Reasonable Accommodation & Disability - We strive to make a healthy, productive work environment for all. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed as part of the application or interview process, or workplace accommodations are needed after a job offer is made, please contact Human Resources at (415) 593-8114.

Benefits - SFIHSSPA offers a comprehensive benefits package including health insurance, dental insurance, pre-tax commuter benefits, employee assistance program (EAP), flexible spending account (FSA), Life Insurance, and AD&D Insurance, 401k with 3% employer contribution, and generous paid vacation and sick time pro-rated based on 75% time work week or more.

Pay: $67,966.00 - $70,335.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in San Francisco, CA 94103

Quick Apply

Refine Your Search

business services representative jobs in san rafael, ca

Bilingual Registry Counselor - Cantonese and English Required

Supervisor, Procurement - IT Procurement

Direct Support Professional (Marin)

Customer Service Representative Bilingüal (english spanish)

Territory Sales Manager

Project Manager

Career & Education Specialist- Youth Young Adult Case Management

Multi-Site Gym Manager

Customer Service Representative Bilingüal (english spanish)

Direct Support Professional (DSP - TDS & DSP - TDS/FLM) TWO Shifts Available

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Sales Representative

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Outside Sale Representative - San Francisco, CA

Field Operations Representative

Inside Sales

Automotive Sales Representative

Senior Director Clinical Quality and Policy

Business Development Manager - Bioprocessing

Operations Manager

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