Top 14 Front desk supervisor Jobs in Santa Cruz, Ca

Front Desk Receptionist
Best Western Pacific Grove —Pacific Grove, CA
- $20 - $26 an hour
- Weekends as needed
- Microsoft Excel
- No background check
- Computer literacy
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Front Office Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30.75 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
- Paid jury duty
- Health savings account
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Front Office Supervisor
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
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Hotel Front Desk Supervisor
MMSI Management —Santa Cruz, CA
- $17 - $28 an hour
- Full-time
- Mid-level
- Hotel
- US work authorization
- Health insurance
- Dental insurance
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Guest Services Supervisor/Front Desk Supervisor, Chaminade Resort & Spa
Chaminade Resort —Santa Cruz, CA
- From $23 an hour
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
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2d
Guest Services Agent
Hyatt Place Santa Cruz —Santa Cruz, CA
- $17.00 - $17.50 an hour
- Weekends as needed
- Bar
- 18 years or older
- Computer literacy
- Employee discount
Quick Apply
Front Desk
Watsonville Hampton —Watsonville, CA
- Part-time
- Computer literacy
- Basic math
- Hotel
Destination Concierge - PT
Visit Santa Cruz County —Santa Cruz, CA
- $18 - $20 an hour
- Part-time
- Microsoft Excel
- Writing skills
- Office
- Free parking
- Paid time off
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2d
Front Desk Supervisor
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Part-time
- Word processing
- Mid-level
- Windows
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Front Desk Agent
Holiday Inn Express and Suites —Marina, CA
- $18 - $20 an hour
- Part-time
- Writing skills
- Basic math
- Hotel
- 401(k)
- Employee assistance program
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9d
Front Desk & Operational Supervisor
Think Academy US —San Jose, CA
- $24 - $30 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Larkspur Landing Campbell —Campbell, CA
- $20 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Dental Receptionist
AACI —San Jose, CA
- $23 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- 1 year
Guest Service Agent
Hersha Hospitality Management, LP —Campbell, CA
- $20 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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Hotel Front Office Supervisor-PM
Fairfield Inn & Suites —Grove City, OH
Assist in managing daily hotel operations, including front desk activities, guest services, and human resources functions.
From $17.67 an hour
Quick Apply
Receptionist
Installed Building Products —Columbus, OH
Answer and direct incoming calls through the IBP phone system. Greet and assist visitors, guests, and clients in a friendly and courteous manner.
From $24 an hour
Quick Apply
1d

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front desk supervisor jobs near santa cruz, ca

Front Desk Receptionist

Best Western Pacific Grove
Pacific Grove, CA

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Job Details

Full-time
$20 - $26 an hour

Qualifications

Computer operation
Microsoft Excel
Phone communication
English
Microsoft Office
Conflict management
QuickBooks
Productivity software
Phone etiquette
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Front Desk Representative ( Full time) – Pacific Grove, CA Hotel

HIGHER PAY RANGE IS FOR EXPERIENCED HOTEL APPLICANTS ONLY!

Front Desk Agent Pacific Grove Hotel

Unique hotel nestled in the hidden gem of Pacific Grove is seeking a front desk representative to add to our team! Our ideal candidate will possess good interpersonal skills, be resourceful in finding solutions, independent, and responsible. We strive to offer a quaint and peaceful environment for both our guest and employees. This is a full time position. preferred.

SUMMARY: The Front Desk Representative is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. They will be the first point of contact for guests and is responsible for creating an excellent first impression.
The Front Desk/Guest Service Agent shall strive to provide exceptional service to both internal and external guests at all times.

ESSENTIAL JOB FUNCTIONS:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
-all hotel features/services, hours of operation.- all room types, numbers, layout, decor, appointments and location.-all room rates, special packages and promotions.-daily house count and expected arrivals/departures.-room availability status for any given day.-scheduled in-house group activities, locations and times.-all hotel and departmental policies and procedures.
Access all functions of the computer system.
Ensure that current information on rates, packages and promotions is available at the Front Desk.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Monitor the hotel front entrance and resolve any congested situations.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
Maintain a neat and presentable front desk area.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check-outs are processed through the system.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest rooms.

JOB REQUIREMENTS:

Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
Must be a United States citizen or possess a valid work permit

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

front desk supervisor jobs in santa cruz, ca

Front Desk Receptionist

Front Office Supervisor

Front Office Supervisor

Hotel Front Desk Supervisor

Guest Services Supervisor/Front Desk Supervisor, Chaminade Resort & Spa

Guest Services Agent

Front Desk

Destination Concierge - PT

Front Desk Supervisor

Front Desk Agent

Front Desk & Operational Supervisor

Guest Service Agent

Dental Receptionist

Guest Service Agent

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