Top 10 Customer success manager Jobs in Springfield, Ma

Account Manager (Connecticut, New England, Dallas, Houston, Austin)
Athena Security Inc —Avon, CT
- $60,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- 5 years
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Property Success Manager
Matter Health —Springfield, MA
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
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Senior Director, Customer Success (RapidScale)
Cox Communications —Hartford, CT
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
7d
Account and Implementation Manager
MetaComet Systems —Northampton, MA
- $70,000 - $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
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22h
Enterprise Account Manager – North America
BlueCrest —Hartford, CT
- Remote
- Up to 50% travel
- Engineering
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Account Manager - State Farm Agent Team Member
Karen Tessman - State Farm Agent —East Granby, CT
- $55,000 - $110,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Hartford, CT
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance

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Account Manager (B2B) (Customer Account Partner)
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customer success manager jobs near springfield, ma

Account Manager (Connecticut, New England, Dallas, Houston, Austin)

Athena Security Inc
Avon, CT

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Global sales
Customer communication
Prospecting metrics analysis
Driver's License
Pipeline metrics analysis
Customer interaction metrics
Attention to detail
Channel sales
B2B sales
Product demos
Account management

Full Job Description

About Athena Security

Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces.

How to Apply: In order for us to accept your application, you must first go to
https://www.athena-security.com/ , go to the Careers section on our website and submit your resume.

Role Overview

We’re looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients for following locations: (Connecticut, New England, Dallas, Houston, Austin). This role blends account management, customer service, technical support coordination, and client-facing leadership. You’ll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers.

The ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You’re someone who makes clients feel supported, heard, and prioritized—always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they’re in capable, reliable hands. This is not a laid-back desk job—it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems.

Key Responsibilities

Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training.
Serve as the primary point of contact for existing client accounts—building trust, solving problems, and driving satisfaction.
Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued.
Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities.
Present confidently during demos, training sessions, and in high-stakes client conversations.
Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes.
Coordinate basic technical support needs—knowing when to solve directly or escalate appropriately.
Travel to client sites regularly (50–80% travel, primarily local and regional) for onboarding, training, and relationship management.
Capture and relay client feedback to help improve Athena’s processes and product offerings.
Cultivate strong rapport that leads to retention, referrals, and long-term partnerships.

What We're Looking For

5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries.
Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident.
A natural relationship-builder who inspires trust, listens well, and takes initiative.
Proven ability to manage details, timelines, and client expectations with follow-through.
Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly.
Comfortable presenting to stakeholders, leading conversations, and owning the room.
Must be go-getter, not passive—able to take charge, self-direct, and stay three steps ahead.
Valid driver’s license and willingness to travel frequently by car for client site visits.
Experience working with CRMs, support ticketing systems, or technical documentation a plus.

Why Athena Security?

Join a company making a real-world impact by saving lives through innovation.
Work closely with top-tier clients across the country.
Competitive base salary + performance-based compensation.
Remote flexibility with travel that keeps the job dynamic and relationship-driven.
Be part of a tight-knit, mission-driven team that values ownership and excellence.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Supplemental Pay:

Bonus opportunities
Performance bonus

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Work Location: Hybrid remote in Avon, CT 06001

Quick Apply

Refine Your Search

customer success manager jobs in springfield, ma

Account Manager (Connecticut, New England, Dallas, Houston, Austin)

Property Success Manager

Senior Director, Customer Success (RapidScale)

Account and Implementation Manager

Enterprise Account Manager – North America

Account Manager - State Farm Agent Team Member

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

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