Top 23 Desktop support technician Jobs in Stamford, Ct

Help Desk Support Technician, Tier II (Onsite, Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Deskside Technician
AXA Pro —Stamford, CT
- $30 an hour
- Contract
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
Desktop Support Engineer (Dispatch /On-call)
Axiom Technologies —Stamford, CT
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Desktop Support Technician
SN Technologies pvt ltd —Melville, NY
- $25.36 - $30.54 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Employee assistance program
Quick Apply
12d
Deskside Support Technician
Kyndryl —Norwalk, CT
- $38,400 - $78,120 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Data Center Operator Technician
Total Deployment Solutions —Stamford, CT
- Overtime
- Mid-level
- In-person
- 1 year
- Health insurance
- Paid time off
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Senior Support Engineer
Mac Pros —Stamford, CT
- $85,000 - $145,000 a year
- Temporary
- Hybrid work
- Google Workspace
- Software troubleshooting
- 5 years
- 401(k)
- Paid time off
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Desktop Support Technician
ION Computer Systems —New Hyde Park, NY
- $30 - $35 an hour
- Full-time
- Background check
- 5 years
- Mid-level
Quick Apply
14d
IT Helpdesk Support Technician
Wilen New Media LLC —Melville, NY
- $22 - $26 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
6d
Bench Technician / Computer Support Specialist – Grow With Us
BEYOND IT SUPPORT LLC —Norwalk, CT
- $40,000 - $55,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
14d
Infrastructure Technician
Harvest Hill Beverage Company —Stamford, CT
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
System / Network Technician
Custom Computer Specialists —Bronx, NY
- $45,000 - $53,000 a year
- Full-time
- Mid-level
- Windows
- University
Quick Apply
IT Field Support Technician
Noblesoft Technologies Inc —Melville, NY
- $20 - $21 an hour
- Weekends as needed
- Azure
- English
- Mid-level
Quick Apply
3d
Technical Support Representative & Waterjet Test Technician
WAZER —Yonkers, NY
- $21 - $25 an hour
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Sr. IT Technician
Access: Supports for Living —Mount Vernon, NY
- $28 an hour
- Full-time
- Microsoft Outlook
- English
- Windows
Quick Apply
Fleet Technician 2 (Experienced)
PepsiCo Beverages North America —Stratford, CT
- $42.01 an hour
- Evening shift
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance
IT Asset Processing Technician
IT Asset Management Group —Farmingdale, NY
- From $23 an hour
- 8 hour shift
- ERP systems
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d

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Financial Planning Product Support Specialist
RightCapital —Shelton, CT
Manage a large workload of inbound chats and phone calls to aid Financial Advisors in their understanding of the platform. Vision and Dental group insurance.
$50,000 - $51,500 a year
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3d
Lab Computing Analyst (Windows 11 & Lab IT Support)
Tailored Management —Tarrytown, NY
Communicate technical issues and solutions effectively to both technical and non-technical stakeholders. Conduct room-by-room hardware inventories using modern…
$30.00 - $33.70 an hour
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12d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

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Help Desk Support Technician, Tier II (Onsite, Stamford, CT)

BCS365
Stamford, CT

Quick Apply

Job Details

Full-time
$30.37 - $37.39 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Referral program
Pet insurance

Qualifications

IT user and group management
Data permissions
GPO
Incident management software
Public Cloud
Windows
IT infrastructure
Driver's License
Bachelor's degree
Cloud service support
Azure AD
SharePoint
macOS
ServiceNow
Access control management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

Description

Internal Title: Technical Support Analyst, Tier II

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.

Key Considerations:

Must be authorized to work in the U.S.
This is a full-time, direct hire position.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (ET).
On-site: This is an on-site position, Monday through Friday, whether working at a client site or in our Stamford, CT office. Only candidates living within reasonable driving distance (no more than one hour) will be considered.
Compensation Disclaimer: The pay range listed for this position is based on market data and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.

Essential Duties and Responsibilities

Responsibilities

Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.
Function as the first point of contact to the customer for all types of service requests.
Required to be on Phone Support when not actively working a case.
Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to:
- Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures.
- Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable.
- Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures.
Responsible for entering time and all work with proper updates in ticketing system as it occurs.
Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported.
Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.)
Addressing phone related issues (Apple and Android) via Intune or other MDM.
Administering security group permissions on files shares, SharePoint and other applications per policy.
Troubleshoot network connectivity, printer issues, and collaboration applications.
Responsible for technical break/fix support for all ITS Systems currently deployed in production.
Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
Responsible for administration, maintenance and second level support of back-end global ITS systems.
Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base.
Identification of opportunities for continuous improvement of systems in production.
Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client’s SLA.
Maintain acceptable KPI’s levels to meet expectations.
Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
Data entry may be required for new and active clients on Ticketing system.
Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service).
Onsite work at client locations will be required as needed.
Other duties as assigned.

Customer Focus

Demonstrate exceptional customer service skills to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.
Illustrated diplomacy, tactfulness and empathy when dealing with customers.
Exemplified ability to defuse escalations and high-tension situations.
Well-developed ability to appease customers experiencing service outages and difficulties.
Ability to listen actively and ask clarifying questions to seek understanding.
Experience going above and beyond the duty to delight customers.
Must have a genuine drive for customer satisfaction and retention.

Decision-Making and Self-Management

Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
Skills in troubleshooting, solving problems and root cause analysis.
Excellent organizational and time management skills.
Capability to manage own workload while meeting team goals and business needs of the company.
Proven aptitude to work well in a team or independently with minimum supervision.
Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.

Troubleshooting

Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting.
Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services.

Competencies, Skills, and Qualifications

Required Certifications, Licenses and Experience

Education: Bachelor’s degree in computer science or related field
IT Experience: 4 years minimum
Previous MSP experience, or experience supporting external customer base
Must have O365 Admin, Azure (AAD) and On-Prem AD experience
Familiar with Group policy and Conditional access policy (CA)
Experience with ServiceNow and Automate RMM
Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology
Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900
Preferred Certifications: MS 102, AZ 104 or CCNA
Continually advancing your knowledge base through certification courses
Valid Driver's License

Physical Requirements:

Physical requirements include standing or sitting for extended periods of time, bending, kneeling, twisting, and lifting up to 75 lbs.
Must be able to use a computer, handle IT equipment, and communicate with customers.

Perks & Benefits

Insurance Coverage: Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
Paid Time Off (Vacation, Holidays, Birthday)
401k Retirement Plan with Company Match
Flexible Spending Account, Health Savings Account
Peer-to-Peer Recognition
Learning and Development
Pet Insurance
Fun On and Off-Site Events
Referral Bonus Program
Employee Assistance Program

About BCS365

BCS365 is an information technology solutions provider offering end-to-end managed solutions for clients worldwide. We empower businesses to thrive in a connected world by providing innovative, secure, and reliable IT solutions and cybersecurity services.

We are committed to our team members – upholding compliance, delivering world-class security and services to our customers, and driving continual improvement. Our employees work with cutting-edge technologies, collaborate with exceptional talent, and take meaningful steps to advance their careers.

In 2025, we embarked on a transformative new partnership – one that positions us to reach new heights and accelerate our progress toward our company Vision. This collaboration with Shield Technology Partners strengthens our capabilities, expands our opportunities, and reinforces our commitment to delivering exceptional value.

Throughout the application and interview process, you may hear from recruiters from either organization. Rest assured that both teams are working in close partnership to support you at every stage and to provide a smooth, transparent, and positive experience.

We appreciate your interest and look forward to connecting with you.

Quick Apply

Refine Your Search

desktop support technician jobs in stamford, ct

Help Desk Support Technician, Tier II (Onsite, Stamford, CT)

Deskside Technician

Desktop Support Engineer (Dispatch /On-call)

Desktop Support Technician

Deskside Support Technician

Data Center Operator Technician

Senior Support Engineer

Desktop Support Technician

IT Helpdesk Support Technician

Bench Technician / Computer Support Specialist – Grow With Us

Helpdesk Technician

Infrastructure Technician

System / Network Technician

IT Field Support Technician

Technical Support Representative & Waterjet Test Technician

Sr. IT Technician

Fleet Technician 2 (Experienced)

IT Asset Processing Technician

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Description

Essential Duties and Responsibilities

Competencies, Skills, and Qualifications

Perks & Benefits

About BCS365

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