Top 3683 Terminal manager Jobs in Taylor, Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
13h
General Manager
Bradford Airport Logistics —Detroit, MI
- $100,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Free parking
- Health savings account
Warehouse Manager
Detroit Axle —Lincoln Park, MI
- $100,000 - $130,000 a year
- Full-time
- Heavy lifting
- Mid-level
- Forklift
- Health insurance
- Dental insurance
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Regional Operations Manager
Life Couriers —Romulus, MI
- $90,000 - $95,000 a year
- Full-time
- Dedicated
- Hazmat Endorsement
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
12d
Director of Operations – Adult Foster Care (AFC) | Build a Growing Michigan Platform
Propfoxx —Wyandotte, MI
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Nursing
- Residential
- Bachelor's degree
- Flexible schedule
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Divisional Training Director
Smyrna Ready Mix, LLC —Detroit, MI
- Full-time
- CDL
- Travel
- Mentoring
Mental Health Supervisor -Adult Outpatient
The Guidance Center —Taylor, MI
- Weekends as needed
- LPC
- Mid-level
- Outpatient experience
- Paid holidays
- Disability insurance
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Service Manager
Wolverine Truck Group —Ypsilanti, MI
- From $90,000 a year
- 8 hour shift
- Sales
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10d
Contracted Custodial Assistant Supervisor
Monroe Public Schools —Monroe, MI
- Weekends as needed
- Clean driving record
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Director of Finance
Secure Financial Group —Troy, MI
- $100,000 - $125,000 a year
- Full-time
- CPA
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Assistant Property Manager
AGPM Michigan LLC —Brownstown, MI
- Full-time
- Mid-level
- Residential
- Administrative experience
- Paid holidays
- Disability insurance
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Foster Care Supervisor
Judson Center —Dearborn, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
Quick Apply
Recreational Therapist Supervisor
Behavioral Center of Michigan —Detroit, MI
- From $55,000 a year
- Full-time
- Psychiatry
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Clinic Director
Team Rehabilitation Services, LLC —Detroit, MI
- $90,000 - $120,000 a year
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Outpatient experience
- Profit sharing
- Health insurance
Operations Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor's degree
- Team management
- Health savings account
- Paid holidays
Quick Apply
Director of Nursing
Riverside Commons Rehab and Nursing Center —Dearborn, MI
- Full-time
- Background check
- Skilled nursing facility
- RN License
- Paid holidays
- Health insurance
Quick Apply
Floating Assistant General Manager #9282/#9281
Devon Self Storage Holdings (US), LLC —Ann Arbor, MI
- $16.27 - $19.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Paid parental leave
- Paid holidays
Quick Apply
7d
Supervisor Intellectual - Developmental Disabilities
The Guidance Center —Southgate, MI
- Weekends as needed
- Mid-level
- Driver's License
- Children
Quick Apply
Operations Supervisor
JCPenney —Ann Arbor, MI
- From $20 an hour
- Merchandising
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Warehouse Manager | Wixom, MI | Full-Time
Grit Services, LLC —Wixom, MI
- Full-time
- Construction site
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d

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terminal manager jobs near taylor, mi

Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

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Job Details

Full-time
$75,000 - $82,000 a year
13 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

terminal manager jobs in taylor, mi

Contact Center Operations Manager

General Manager

Warehouse Manager

Regional Operations Manager

Director of Operations – Adult Foster Care (AFC) | Build a Growing Michigan Platform

Divisional Training Director

Mental Health Supervisor -Adult Outpatient

Service Manager

Contracted Custodial Assistant Supervisor

Director of Finance

Assistant Property Manager

Foster Care Supervisor

Recreational Therapist Supervisor

Clinic Director

Operations Manager (Automotive Experience Required)

Director of Nursing

Floating Assistant General Manager #9282/#9281

Supervisor Intellectual - Developmental Disabilities

Operations Supervisor

Warehouse Manager | Wixom, MI | Full-Time

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