Top 311 Hotel front desk manager Jobs in Texas

Assistant Overnight Front Desk Manager
Marriott International, Inc —Houston, TX
- $25.48 - $28.85 an hour
- Overnight shift
- No experience needed
- Mid-level
- Hotel
6d
Front Desk Manager Overnight
Marriott International, Inc —San Antonio, TX
- $61,000 - $78,000 a year
- Overnight shift
- No experience needed
- Mid-level
- High school diploma or GED
Hotel Assistant General Manager
Chase Hospitality LLC —Arlington, TX
- From $42,000 a year
- Weekends as needed
- Mid-level
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Office/Operations Supervisor.IHG-Marriott experience required.
Texas Coast Hotels —Galveston, TX
- $16 - $20 an hour
- Overnight shift
- Spanish
- Inventory management
- English
- Paid training
- On-the-job training
Quick Apply
Night Auditor
Embassy Suites College Station —College Station, TX
- Overnight shift
- Management
- Word processing
- Windows
Quick Apply
PM Shift Front Desk Supervisor
Hyatt House The Woodlands/Shenandoah —Shenandoah, TX
- Merchandising
- Mid-level
- Hotel
Quick Apply
Director of Welcome
Marriott International, Inc —Austin, TX
- $80,000 - $101,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
Overnight Front Desk Manager
Marriott International, Inc —Houston, TX
- Overnight shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Disability insurance
Guest Experience Manager
Hyatt Vacation Club at Wild Oak ranch —San Antonio, TX
- $74,000 - $76,000 a year
- Weekends as needed
- Analysis skills
- Conflict management
- Mentoring
8d
Assistant Manager - Room Operations - Front Office
Marriott International, Inc —Houston, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
12d
Front Office Manager
Westin San Antonio North —San Antonio, TX
- From $60,000 a year
- Full-time
- Computer literacy
- Writing skills
- Maintenance
- Free parking
- Paid jury duty
Quick Apply
Assistant Room Operations Manager - Front Office
Marriott International, Inc —Houston, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Office Manager
Albert Hotel —Fredericksburg, TX
- $75,000 a year
- Sanitation
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Front Office Manager
AC Hotel/Moxy Uptown Dallas —Dallas, TX
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
14d
Front Desk Assistant Manager
Hyatt House Hyatt Place Houston Medical Center —Houston, TX
- Background check
- CPR Certification
- Pass drug screening
Quick Apply
2d
Assistant Manager - Room Operations (Front Office)
Marriott International, Inc —San Antonio, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk Manager
White Lodging Services Corporation —Austin, TX
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Disability insurance
Quick Apply
Front Office Manager
Embassy Suites College Station —College Station, TX
- Full-time
- Word processing
- Merchandising
- Windows
Quick Apply
11d
Front Desk Supervisor
Courtyard by Marriott Houston Intercontinental Airport —Houston, TX
- Overnight shift
- Mid-level
- Hotel
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
HOUSTON MARRIOTT NORTH —Houston, TX
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Assistant Overnight Front Desk Manager

Marriott International, Inc -
Houston, TX

Apply Now

Job Details

Full-time
$25.48 - $28.85 an hour
6 days ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26097698
Job CategoryRooms & Guest Services Operations
Location5060 W Alabama St, Houston, Texas, United States, 77056
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $25.48-$28.85 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

hotel front desk manager jobs in texas

Assistant Overnight Front Desk Manager

Front Desk Manager Overnight

Hotel Assistant General Manager

Front Office/Operations Supervisor.IHG-Marriott experience required.

Night Auditor

PM Shift Front Desk Supervisor

Director of Welcome

Overnight Front Desk Manager

Guest Experience Manager

Assistant Manager - Room Operations - Front Office

Front Office Manager

Assistant Room Operations Manager - Front Office

Front Office Manager

Front Office Manager

Front Desk Assistant Manager

Assistant Manager - Room Operations (Front Office)

Front Desk Manager

Front Office Manager

Front Desk Supervisor

Front Office Manager

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