Top 316 Technical support team leader Jobs in Texas

Customer Service Manager - Powersports
Confidential —Garland, TX
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
5h
Director of Technical Support, Standards, & Training
Door Controls USA —Ben Wheeler, TX
- Full-time
- Spanish
- Customer service
- 11+ years
- Disability insurance
- Health insurance
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Midland, TX
- $21.95 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
AIT Analyst
CGI Group, Inc. —Fort Worth, TX
- $80,000 - $100,000 a year
- Ability to walk for extended periods
- Writing skills
- English
- Paid parental leave
- Paid holidays
Construction Technical Communications Specialist
RDO Equipment Co. —Irving, TX
- $68,640 - $80,000 a year
- Research
- Mid-level
- Office
Quick Apply
Parts Customer Service Lead
Time Manufacturing Company —Westlake, TX
- $28 - $30 an hour
- Overtime
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
ERP Specialist - Infor ERP (Entry Level)
Christus Health —Irving, TX
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
6d
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Fort Worth, TX
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —San Antonio, TX
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Travel
- Mentoring
- Paid time off
- 401(k) matching
HVAC Tier II Technical Support Specialist
LG Electronics —Farmers Branch, TX
- $65,000 - $75,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Fort Worth, TX
- $23 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11h
In-Home Sales & Tech Support (Part Time)
Asurion —El Paso, TX
- $20.05 an hour
- Part-time
- Office
- Driver's License
- Driving
- Paid training
- Mileage reimbursement
11d
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Austin, TX
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Houston, TX
- $21 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Farmers Branch, TX
- $23 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
Technical Product Support - EdTech
Securly —San Antonio, TX
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
6d
Technical Support - Tier 1
Sena Technologies Inc —Irving, TX
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
Technical Support Analyst
HCSS —Houston, TX
- Full-time
- Hybrid work
- Spanish
- Office
- In-person
- Paid holidays
- Health insurance
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Technical Support Engineer US
YugabyteDB —Dallas, TX
- $90,000 - $120,000 a year
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Retirement plan

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Customer Service Manager - Powersports

Confidential
Garland, TX

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
5 hours ago

Benefits

Stock options
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Team development
Attention to detail
Organizational skills
Customer support
Dealership experience

Full Job Description

Customer Service Manager

Company: Massimo Motor
Location: Garland, TX
Job Type: Full-Time
Compensation: $60,000–$70,000 base salary, depending on experience, with monthly bonus opportunities, annual bonus potential, stock option opportunity, and company benefits.

About Massimo Motor

Massimo Motor is a publicly traded powersports company offering UTVs, ATVs, motorcycles, golf carts, marine products, parts, and accessories. We are looking for a strong, hands-on Customer Service Manager to lead our customer service team and help raise the standard for customer support across the organization.

This is an important leadership role for someone who can manage people, improve processes, drive accountability, and ensure our customers receive timely, professional, and effective support.

Position Overview

The Customer Service Manager will oversee a team of 5+ customer service representatives responsible for handling customer calls, emails, warranty claims, escalations, and customer cases. This role requires a strong leader who can keep the team focused, organized, and accountable while maintaining a customer-first approach.

The right candidate will be comfortable managing a fast-paced service environment, resolving escalated issues, improving response times, and pushing the team toward one-call resolution whenever possible.

Experience in powersports, automotive, marine, RV, dealership operations, warranty administration, or technical customer support is strongly preferred, but not required for the right candidate.

Key Responsibilities

Lead, manage, and hold accountable a customer service team of 5+ employees.
Ensure customer calls, emails, cases, and inquiries are handled promptly and professionally.
Drive a strong focus on one-call resolution and timely case closure.
Manage customer cases from initial contact through final resolution.
Oversee warranty claim handling, documentation, follow-up, and communication.
Handle escalated customer issues with professionalism, urgency, and sound judgment.
Coach, train, and develop team members to improve performance and consistency.
Monitor open cases, call handling, response times, resolution quality, and team productivity.
Work cross-functionally with parts, warranty, technical support, sales, logistics, warehouse, and management teams.
Identify service gaps and implement process improvements.
Ensure department policies, procedures, and communication standards are followed.
Build a culture of accountability, urgency, ownership, and professional customer support.

Ideal Candidate

We are looking for someone who is highly capable, organized, and ready to take ownership of the department. The ideal candidate is not just a supervisor, but a leader who can improve the way the team operates.

The right person will be able to:

Lead a team with confidence and consistency.
Stay calm and professional during escalated customer situations.
Balance customer satisfaction with company policy.
Follow through on open issues until they are resolved.
Improve team performance through coaching, structure, and accountability.
Communicate clearly with customers, employees, and management.
Work in a fast-paced, hands-on environment.
Accept and succeed within a compensation structure built around a $60,000–$70,000 base salary range, with additional upside through performance-based bonus opportunities.

Qualifications

Prior customer service management, call center management, service department, or team leadership experience required.
Experience managing a team of 5+ people preferred.
Strong communication, leadership, and problem-solving skills.
Experience with warranty claims, escalations, CRM systems, ticketing systems, or case management preferred.
Powersports, automotive, marine, RV, dealership, or technical product support experience is a strong plus.
Ability to manage multiple priorities and follow through on open issues.
Strong organizational skills and attention to detail.
Ability to hold team members accountable while maintaining a positive and professional team culture.
Must be comfortable working within a base salary range of $60,000–$70,000, depending on experience.

Compensation and Benefits

Base salary range of $60,000–$70,000, depending on experience.
Monthly performance-based bonus opportunities.
Annual bonus potential, with total bonus opportunity generally ranging from $10,000–$20,000 per year if performance targets are met.
Stock option opportunity.
Company benefits.
Opportunity to lead and improve a growing customer service department.
Career growth potential within a growing publicly traded company.

Performance Bonus Opportunity

This role includes monthly and annual bonus opportunities tied to measurable department performance targets. Bonus criteria may include customer response times, case resolution, one-call resolution, warranty claim processing, escalation management, team productivity, and overall customer service performance.

Annual bonus opportunity is expected to range from approximately $10,000–$20,000 per year if established performance targets are met.

Schedule

Full-time position. Standard business hours, with occasional flexibility required based on business needs.

How to Apply

Please submit your resume and a brief summary of your customer service management, team leadership, warranty, dealership, powersports, automotive, marine, RV, or related experience.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support team leader jobs in texas

Customer Service Manager - Powersports

Director of Technical Support, Standards, & Training

In-Home Sales & Tech Support (Part Time)

AIT Analyst

Construction Technical Communications Specialist

Parts Customer Service Lead

ERP Specialist - Infor ERP (Entry Level)

Medical Equipment Customer Service Representative

Information Technology Support Specialist - TS/SCI w/Poly

HVAC Tier II Technical Support Specialist

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Full-Time)

In-Home Sales & Tech Support (Part-Time)

In-Home Sales & Tech Support (Part Time)

Technical Product Support - EdTech

Technical Support - Tier 1

Technical Support Analyst

Plano Executive Support Team Lead

Technical Support Engineer US

I want to receive the latest job alert for technical support team leader in texas

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