Top 979 Patient services representative Jobs in Torrance Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Patient Services Representative
HANKER SYSTEMS PRIVATE LIMITE —Beverly Hills, CA
- $24.18 - $28.00 an hour
- Full-time
- Mid-level
- Outpatient experience
- High school diploma or GED
Quick Apply
19h
Dental Treatment Coordinator
Confidential —Harbor City, CA
- $35 - $40 an hour
- Urgently hiring
- Background check
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
6d
Dental Receptionist
Confidential —Hawthorne, CA
- $24 - $28 an hour
- Urgently hiring
- Background check
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
7d
Hospital surgery Scheduler
HANKER SYSTEMS PRIVATE LIMITE —Los Angeles, CA
- $25.55 - $29.00 an hour
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
Quick Apply
19h
Unit Secretary - 4 East Outpatient FT Days
Torrance Memorial Medical Center —Torrance, CA
- $25.00 - $32.95 an hour
- Full-time
- Clinic
- Outpatient
- Entry level
Quick Apply
11d
Patient Registration Rep
St Mary Medical Center —Long Beach, CA
- $25.05 - $31.47 an hour
- PRN
- Medical office experience
- HIPAA
- High school diploma or GED
Medical Receptionist (Temporary)
RadNet Los Angeles —Torrance, CA
- $23 an hour
- Temporary
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
Providence —Torrance, CA
- $17.56 - $31.52 an hour
- Full-time
- Remote
- Mid-level
- Fair chance
- 1 year
- Paid parental leave
- Paid holidays
1d
Front Office Medical Assistant
Argus Medical Management, LLC —Torrance, CA
- $21 - $23 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
Quick Apply
Patient Access Representative – Hospital Registration
Insync Consulting Services LLC —W Hollywood, CA
- $25 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- ER
Quick Apply
8d
Medical Spa Front Desk Associate
South Bay Plastic Surgeons —Torrance, CA
- $20 - $23 an hour
- 8 hour shift
- Sales
- Customer service
- High school diploma or GED
- Employee discount
- Paid sick time
Quick Apply
7d
Unit Secretary - PreTesting Part-Time Days
Torrance Memorial Medical Center —Torrance, CA
- $24.00 - $32.46 an hour
- Part-time
- Hospital
- BLS Certification
- Inpatient
Quick Apply
Medical Call Center Representative
ImmunityBio —El Segundo, CA
- $28.10 - $30.90 an hour
- Full-time
- High school diploma or GED
- In-person
- Medical terminology
- AD&D insurance
- Disability insurance
Unit Secretary - Med/Surg Overflow PT Eves
Torrance Memorial Medical Center —Torrance, CA
- $24.00 - $30.44 an hour
- Part-time
- Hospital
- Inpatient
- Medical-Surgical
Quick Apply
Medical Receptionist / Part Time / Long Beach
Women's Advantage Physical Therapy, Inc —Torrance, CA
- $19 - $20 an hour
- Part-time
- Google Workspace
- Clinic
- In-person
- 401(k) matching
- Opportunities for advancement
Quick Apply
1d
Outpatient Scheduling Rep I - COR Cardiology FT Days
Torrance Memorial Medical Center —Torrance, CA
- $25.00 - $28.38 an hour
- Full-time
- Hospital
- Computer literacy
- Computer skills
Quick Apply
1d
Medical Front Desk Receptionist
Headlands Research —Rolling Hills Estates, CA
- $20 - $23 an hour
- Full-time
- Spanish
- English
- Office
- Health savings account
- Paid holidays
Patient Care Secretary
VITAS Healthcare —Torrance, CA
- Full-time
- Computer literacy
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Medical Front Desk Receptionist
Advanced Eyecare Center of Manhattan Beach Optometry —Manhattan Beach, CA
- $22 - $24 an hour
- Full-time
- Private practice
- Customer service
- Medical office experience
- Paid holidays
- Health insurance
Quick Apply
12d

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in torrance ca

Member Service Representative

Patient Services Representative

Dental Treatment Coordinator

Dental Receptionist

Hospital surgery Scheduler

Unit Secretary - 4 East Outpatient FT Days

Patient Registration Rep

Medical Receptionist (Temporary)

Patient Services Specialist - Patient Engagement - Full time, Variable, Remote

Front Office Medical Assistant

Patient Access Representative – Hospital Registration

Medical Spa Front Desk Associate

Unit Secretary - PreTesting Part-Time Days

Medical Call Center Representative

Unit Secretary - Med/Surg Overflow PT Eves

Medical Receptionist / Part Time / Long Beach

Outpatient Scheduling Rep I - COR Cardiology FT Days

Medical Front Desk Receptionist

Patient Care Secretary

Medical Front Desk Receptionist

I want to receive the latest job alert for patient services representative in torrance ca

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