Top 55 Computer user support Jobs in Tuscaloosa, Al

Help Desk Specialist
Federal Working Group —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Specialist I
Alabama Credit Union —Tuscaloosa, AL
- Full-time
- Mid-level
- Windows
- 3 years
Desktop Support Technician II
The University of Alabama —Tuscaloosa, AL
- $21.25 - $26.59 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
Systems Analyst I
The University of Alabama —Tuscaloosa, AL
- $53,500 - $66,900 a year
- Weekends as needed
- HIPAA
- Mid-level
- Windows
14d
IT - Developer II
Afflink —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
Desktop Support Technician II
DCH Health System —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Construction site
GIS Administrator
City of Tuscaloosa —Tuscaloosa, AL
- $79,977.70 - $106,126.40 a year
- Full-time
- Computer Science
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
6d
Software Developer - Junior
Everforth ECS —Maxwell, AL
- $95,000 - $107,000 a year
- Full-time
- Computer Science
- Electrical Engineering
- Entry level
Clinical Informaticist Specialist
WHATLEY HEALTH SERVICES INC. —Tuscaloosa, AL
- Computer Science
- System design
- Mid-level
Quick Apply
12d
Research Engineer
The University of Alabama —Tuscaloosa, AL
- $56,600 - $73,600 a year
- Full-time
- Mid-level
- Master's degree
- University
3d
Programmer Analyst III
The University of Alabama —Tuscaloosa, AL
- $68,500 - $89,100 a year
- Full-time
- Hybrid work
- Writing skills
- Windows
- Master's degree
8d
Administrative Coordinator - Clinical Engineering
DCH Health System —Tuscaloosa, AL
- Full-time
- Microsoft Outlook
- Writing skills
- English
Multiple Listing Service Director
Tuscaloosa Association of Realtors —Tuscaloosa, AL
- $49,000 - $55,000 a year
- Full-time
- Background check
- Microsoft Excel
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Research Engineer
University of Alabama —Tuscaloosa, AL
- $56,600 - $73,600 a year
- Monday to Friday
- Computer Science
- Mid-level
- Master's degree
3d
GIS Analyst
City of Tuscaloosa —Tuscaloosa, AL
- $64,171.36 a year
- Full-time
- Computer Science
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
2d
Audio Visual Specialist I
University of Alabama —Tuscaloosa, AL
- $48,600 - $60,800 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Management
7d
Audio Visual Specialist I
The University of Alabama —Tuscaloosa, AL
- $48,600 - $60,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
7d
Analyst- Workday Systems
Warrior Met Coal, LLC —Brookwood, AL
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
Radiology Workflow Specialist Tier 1
The Radiology Clinic —Tuscaloosa, AL
- $15 - $20 an hour
- Weekends as needed
- Customer service
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Application Services Manager
DCH Health System —Tuscaloosa, AL
- Extended hours
- Computer science
- Computer Science
- 5 years

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computer user support jobs near tuscaloosa, al

Help Desk Specialist

Federal Working Group -
Tuscaloosa, AL

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Job Details

Full-time

Qualifications

ITIL Foundation
Computer science
Network troubleshooting
ITIL Certification
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Linux support
Phone communication
Technical documentation
In-person customer service
Mid-level
Windows
Incident Escalation
Bachelor's degree
Continuous improvement
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Technical support via email
Bachelor's degree in computer science
Escalation handling
Communication skills
Technical Proficiency
CompTIA A+
Ticketing system technical support

Full Job Description

We are looking for a dedicated and skilled Help Desk Specialist to join our IT support team. The ideal candidate will be responsible for providing first-level technical support to end-users across various communication channels, including in-person, phone, email, and remote assistance. The role requires proficiency in troubleshooting hardware, software, and network issues, along with excellent communication and customer service skills. If you have a passion for technology and helping others, we encourage you to apply.

Key Responsibilities:

Technical Support:
- Provide first-level technical support to end-users in person, via phone, email, or remote assistance.
- Assist with issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve common operating system issues on Windows, Linux, and MacOS.
Communication and Customer Service:
- Maintain effective communication with end-users, ensuring they are informed of ticket statuses and resolutions.
- Deliver exceptional customer service, addressing user concerns and providing solutions in a professional manner.
- Provide regular updates on ticket statuses and escalate complex issues to higher-level IT teams when necessary.
Documentation:
- Ensure clear and concise documentation of troubleshooting steps, issue resolutions, and user interactions.
- Maintain detailed records of support requests and resolutions in the ticketing system.
Collaboration:
- Collaborate with other IT teams to resolve complex issues and implement solutions.
- Participate in team meetings and contribute to continuous improvement initiatives.
Software and Systems Familiarity:
- Stay up-to-date with common productivity software and operating systems (Windows, Linux, MacOS).
- Provide guidance and support on the use of standard office applications and software tools.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Familiarity with common operating systems (Windows, Linux, MacOS) and productivity software.
Proficiency in troubleshooting hardware, software, and network issues.
Excellent communication and customer service skills.
Experience with ticketing systems and support tools.
Preferred relevant IT certifications such as CompTIA A+ or ITIL Foundation.

Preferred Skills:

Experience with remote support tools and techniques.
Knowledge of network fundamentals and common network issues.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

About:

Federal Working Group is a Northern Virginia-based small business committed to delivering value through trust and loyalty of our customers, retaining highly skilled and experienced professionals, practical application of structured management frameworks, and implementing current best practices.

Federal Working Group’s core competencies are Agile IT Programs, Project Management Services, Enterprise Portfolio Management & Governance Services, Infrastructure Strategy & Data Center Supports, and IT Security, Strategy & Operations.

Federal Working Group was established in 2004 as a competitive and high-performing company. The organization over the year has successfully grown from 4 employees to over 100. In addition, to being recognized as an outstanding solutions provider, Federal Working Group also has a proven track record to exceed customers’ expectations.

Federal Working Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Requirements

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Refine Your Search

computer user support jobs in tuscaloosa, al

Help Desk Specialist

IT Support Specialist I

Desktop Support Technician II

Systems Analyst I

IT - Developer II

Desktop Support Technician II

GIS Administrator

Software Developer - Junior

Clinical Informaticist Specialist

Research Engineer

Programmer Analyst III

Administrative Coordinator - Clinical Engineering

Multiple Listing Service Director

Research Engineer

GIS Analyst

Audio Visual Specialist I

Audio Visual Specialist I

Analyst- Workday Systems

Radiology Workflow Specialist Tier 1

Application Services Manager

I want to receive the latest job alert for computer user support in tuscaloosa, al

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