Family First Health is seeking a Site Lead for our Hannah Penn location. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Site Lead at Family First Health, candidates should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.
This position is more than just a job, it’s an opportunity to learn and grow with a terrific medical team. We’re dedicated to offering trustworthy medical services and care. The Site Lead position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.
Position Requirements
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Successful completion of a Medical Assistant program
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Current CPR certification
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Narcan training required upon hire
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2+ years of experience in making real-time operational decisions within the scope of their role.
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Knowledge of computer software applications (Microsoft Office Applications, others).
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English proficiency required. Bilingual (English/Spanish) preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Oversight:
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Accountable for the oversight of the day-to-day operations of the assigned school-based health center medical site ensuring optimal patient flow and provider productivity.
- Collaborate with the Senior Practice Manager to meet established KPIs and provide excellent patient care and clinical outcomes.
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In conjunction with the Senior Practice Manager, ensure established policies, procedures, and processes are implemented and followed.
Team Management:
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Assist with the orientation and training of new support staff.
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Create the staffing schedule to ensure adequate coverage to maximize team productivity and operational efficiency.
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Assist the Senior Practice Manager and perform time and attendance administrative responsibilities for team members and providers of the assigned school-based health center medical site.
Revenue Cycle Management:
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Oversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods.
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Work closely with the Senior Practice Manager and clinical leadership, assuming responsibility for:
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Vaccine reconciliation and inventory
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VFC Coordinator or back-up coordinator
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Lab oversight, including opening and closing procedures, proficiency testing, and controls
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Medication counts
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Monitoring medical equipment to ensure it is in good working condition and meets regulatory standards for routine preventive maintenance
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Ensure all registration and billing-related responsibilities are completed accurately and timely.
Regulatory Compliance and Risk Management:
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Ensure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements.
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Monitor medical equipment to ensure it is in good working condition, meets regulatory standards, and undergoes routine preventive maintenance according to manufacturer guidelines or established protocols.
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Ensure readiness for external inspections or accreditations.
Performance Improvement:
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Partner with clinical leadership to implement quality improvement initiatives and evidence-based best practices.
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Work with the Senior Practice Manager to understand key operational and clinical performance indicators (KPIs). Identify interventions and support the implementation of data-driven solutions.
- Complete thorough investigations and analysis of incidents to promote learning and improvement.
Patient Experience:
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In conjunction with the Senior Practice Manager, collect patient feedback and leverage the patient voice to inform the business.
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Promote a patient-centric culture focused on creating welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients.
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Resolve escalated patient complaints or concerns with professionalism, discretion, and empathy.
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Ensure effective teamwork to achieve patient-centered care and excellent customer service.
School Community Engagement:
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In conjunction with the Senior Practice Manager, work with the School-Based Health Center Manager and Coordinator to increase equitable access to healthcare and shape initiatives to enhance the health and well-being of school communities.
- Actively participate and engage in school events and support the implementation of evidence-based programs that address physical health, mental wellness, and preventive care.
- Collaborate with the Senior Practice Manager about district and School-Based Health initiatives and help to identify ways FFH can respond to school and district-wide needs.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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Attend and actively participate in key organizational meetings as requested.
- The Site Lead performs all duties required of a Medical Receptionist/Medical Assistant, successfully maintaining competency in all areas of clinical and administrative care.
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Performs all other duties as assigned.
Common Expectations – Medical Operations
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Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations
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Complies with all applicable safety regulations
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Learns the impact of medical errors and methodology that will lead to a reduction in errors
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Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy
- Reports patient complaints, concerns, and compliments
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Delivers excellent customer service
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Identifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.
- Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control
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Juggles multiple competing tasks. Is proactive in follow-up and follow-through
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Communicates effectively and compassionately with individuals of various backgrounds
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Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts
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Attends and actively participates in site, departmental, and organizational meetings
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Travels, as necessary, to other FFH locations to support the healthcare teams at other sites
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Performs other duties as assigned
Common Expectations – All Family First Health Jobs
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Maintains the cleanliness of work areas
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Maintains professional growth and development
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Fosters teamwork
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Establishes and maintains effective working relationships with patients, employees, volunteers, and the public
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Supports the mission, vision, and values of the organization
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Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light
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Complies with all federal and state laws and regulatory expectations
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Participates in all-staff meetings and development, site meetings, and trainings
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Adheres to all Family First Health policies, processes, and procedures
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Completes annual mandatory education and training
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Performs other duties as assigned
Knowledge/Skills/Abilities
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Ability to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds.
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Ability to analyze data
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Aptitude for adaptability
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Aptitude for independence and maturity
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Aptitude for reliability and time management
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Ability to gather data and apply past knowledge or information to new situations
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Ability to think and communicate with clarity and precision
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Ability to manage impulsivity
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Ability to listen with understanding and empathy
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Ability to lead by example through exceptional work performance, including adherence to organizational policies and processes
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Ability to work independently and within a multidisciplinary team
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Ability to work, and respond appropriately, to a demanding environment, including crisis situations
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Ability to work efficiently, accurately, and with a strong attention to detail
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Ability to maintain required clearances
Employee Benefits
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3 Weeks of accrued Paid Vacation per year
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9 Days accrued Paid Sick Leave Time per year
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4 Personal Days per year
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Paid Time Off on Holidays
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Health, Dental, & Vision Insurance Plans
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Short/Long Term Disability and Life Insurance
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403(b) Retirement Plan
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Tuition Reimbursement Opportunities
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Attention to work-life balance
