Top 2369 Help Desk Engineer Jobs

Enterprise Support Engineer
PlanetScale —Remote
- $120,000 - $200,000 a year
- On call
- Remote
- Azure
- Mid-level
- AWS
Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
Quick Apply
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
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12d
Systems Engineer
3Nines Technologies, Inc. —Oklahoma City, OK
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
IT Support Engineer
TechSquawk —New Haven, CT
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Windows
- Health insurance
- 401(k)
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Structural Engineer ( or Civil, Non-Traditional)
RISA —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Organizational skills
- Health savings account
- AD&D insurance
Product Support Engineer
Voice Products Inc —Fresno, CA
- $80,000 - $90,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Desktop Support Engineer L2
Global Technology Solutions —Minneapolis, MN
- $180 - $190 a day
- Contract
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
2d
Service Support Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
Level 2 Engineer/Technician (MSP Help Desk & Project Work)
TeamLogic IT, Memphis, TN —Memphis, TN
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Software troubleshooting
- System design
- Health savings account
- Health insurance
Quick Apply
IT Support Engineer
Hunting Dearborn Inc —Fryeburg, ME
- Overtime
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Software Test/Technical Support Engineer
Research and Development Solutions, Inc. —Middletown, RI
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
3d
IT Service Engineer II - Onsite
Executech —Grand Lake, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
Junior Product Design & Technical Support
Bison Innovative Products —Stephenville, TX
- $60,000 - $70,000 a year
- Full-time
- Ability to lift 50 pounds
- Bachelor's degree
- Product management
- Paid training
- Health savings account
Quick Apply
10d
Technical Support Engineer
RaymanTech USA Inc —Middletown, PA
- $60,000 - $66,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
4d
IT Service Engineer II - Onsite
Executech —Granby, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
DAF Support Engineer
Vantor —Longmont, CO
- $71,000 - $104,500 a year
- Full-time
- Computer Science
- Engineering
- Mid-level
- 401(k) matching
- Pet insurance

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Enterprise Support Engineer

PlanetScale
Remote

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Job Details

$120,000 - $200,000 a year

Qualifications

Customer relationship building
Email customer support
Kubernetes
Client relationship development
Enterprise software support
PostgreSQL
Customer engagement
Improving database performance
Video conferences (communication methods)
Technical support via email

Full Job Description

PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.

Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.

What's the job to be done?

You will advise and handle support requests from enterprise customers on the PlanetScale platform.
You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
You will be part of an on call rotation for high priority issues.

These attributes best describe you…

You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.
You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.
You can operate independently, but you know when you are in too deep and need to ask for help.
You know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.

What you will need

Experience supporting production databases and applications, preferably at scale.
Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases
Working knowledge of Kubernetes.
Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.

What else will help you be successful

Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP
Experience with cloud platforms (AWS, GCP, Azure)
Knowledge of monitoring, observability, and debugging tools
Contributions to open-source projects, especially in the database or infrastructure space

Why PlanetScale

We're redefining how high-growth companies manage data at scale—and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Software Engineer, you'll be at the core of building the platform that powers world-class apps used by hundreds of millions of users worldwide. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.

At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.

If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Total Compensation and Pay Transparency

An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.

Salary range: US $120,000 - $200,000

Apply Now

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Help Desk Engineer jobs

Enterprise Support Engineer

Systems Engineer 1 - Service Desk

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Software Test/Technical Support Engineer

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