Top 565 Boolean Jobs | SimplyHired

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Information Governance Coordinator (Law firm experience a MUST)
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Call Center Agent - English (Remote)

Stratford Solutions Inc.
New York, NY

Quick Apply

Job Details

Full-time
$20 an hour
11 days ago

Qualifications

Bilingual
Customer records maintenance
Personal service client interaction documentation
Customer relationship building
Phone communication
Computer literacy
Client rapport building
Client inquiry handling
Mid-level
Incident Escalation
High school diploma or GED
Customer engagement
Desktop applications
Customer service knowledge base
Productivity software
Escalation handling
Communication skills
Client interaction via phone calls
Customer data entry

Full Job Description

Job Title: Call Center Agent - English (Remote)

Job Type: · Full-time

Location: 100% Remote

Pay Rate: $20 per hour

We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.

Key Responsibilities:

Handle a high volume of inbound calls (approximately 45–75 calls per day)
Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
Read from and utilize knowledge base articles to ensure accurate and consistent information
Create and manage service requests based on customer needs
Identify and appropriately escalate complex or sensitive calls
Maintain detailed and accurate documentation of customer interactions
Deliver excellent customer service while remaining professional, patient, and empathetic
Adhere to company policies, procedures, and compliance standards at all times

Knowledge, Skills, and Abilities:

Advanced customer service skills with a strong desire to help others
Strong phone etiquette and interpersonal communication skills
Proficiency in Microsoft Office and general computer skills
Experience with keyword searching (Boolean search skills a plus)
Excellent verbal and written communication skills
Strong listening and comprehension abilities
Ability to remain composed, objective, and professional in all situations
Positive, patient, and confident demeanor

Minimum Education and Experience:

High School Diploma or GED (preferred)
2–3 years of customer service experience (preferred)
Phone-based customer service experience (strongly preferred)
Bilingual skills are a plus but not required

Training Schedule:

Monday through Friday, 9:00 AM – 5:00 PM
Weekend availability required

Company Culture:

Detail-oriented — focused on quality and precision
Outcome-oriented — driven by performance and results
People-oriented — supportive and fairness-focused
Team-oriented — collaborative and cooperative

Quick Apply

Refine Your Search

boolean jobs

Call Center Agent - English (Remote)

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YouTube Escalation Specialist, Scaled Comms and Escalations

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LATAM Freelance Recruiter

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HR Manager

Commission-Based Recruiter – $100K+ Earning Potential

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Executive Administrator/Business Analyst - DOE Brookhaven Site Office

Senior Talent Acquisition Specialist - Biligual

Principal Associate, Product Design - Design Systems

Senior Structural Design Engineer - Wichita - 10211

Information Governance Coordinator (Law firm experience a MUST)

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