Top 1326 Complaint investigator Jobs

Customer Relations Coordinator/Sr Customer Relations Coordinator
AIPSO —Mayfield Heights, OH
- $54,400 - $103,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Pre-Litigation Attorney
Rubenstein Law, P.A. —Brooklyn, NY
- $90,000 a year
- Full-time
- Customer service
- Mid-level
- 2 years
- Paid holidays
- Disability insurance
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Contract/Risk Deputy
True Oil LLC —Casper, WY
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
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12d
Investigator I - IV
State of Hawaii —Lihue, HI
- From $4,858 a month
- Email
- Background check
- Word processing
- Writing skills
- Mileage reimbursement
- Commuter assistance
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Chief Deputy Legal Counsel
North Carolina Real Estate Commission —Raleigh, NC
- $90,624 - $108,749 a year
- Full-time
- Writing skills
- Office
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
3d
Investigator I - IV
State of Hawaii —Kailua-Kona, HI
- From $5,076 a month
- Email
- Background check
- Word processing
- Writing skills
- Mileage reimbursement
- Commuter assistance
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General Manager - Transporation
ProKel Mobility —Orlando, FL
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
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Investigator IV
State of Hawaii —Hilo, HI
- Email
- Background check
- Writing skills
- Driver's License
- Mileage reimbursement
- Commuter assistance
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Lead Ultrasound Tech-$15,000 Sign on Bonus
Boston Medical Center —Boston, MA
- $34.38 - $50.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Patient monitoring
- Health insurance
- Dental insurance
Deputy Title IX and Civil Rights Investigations Coordinator
UT Southwestern —Dallas, TX
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Claims Specialist
Blue Cross and Blue Shield of Kansas —Topeka, KS
- $27.08 - $33.85 an hour
- Contract
- Hybrid work
- Medical office experience
- Basic math
- Mid-level
- Paid parental leave
- AD&D insurance
4d
SIU Field Investigator - VA
National General —Richmond, VA
- $60,000 - $117,700 a year
- Online Application
- Hybrid work
- Mid-level
- Mentoring
- US work authorization
- Work from home
Medical Science Liaison, Neuro-Oncology, Mid-Atlantic
Jazz Pharmaceuticals —Richmond, VA
- $160,000 - $240,000 a year
- Medicine
- RN License
- English
- Health insurance
- Dental insurance
Medical Science Liaison, Neuro-Oncology, Mid-Atlantic
Jazz Pharmaceuticals —Hartford, CT
- $160,000 - $240,000 a year
- Medicine
- RN License
- English
- Health insurance
- Dental insurance
Director of Investigations
UCLA —Los Angeles, CA
- $175,000 - $185,000 a year
- Hybrid work
- Background check
- 5 years
- Writing skills
- Paid holidays
- Relocation assistance
Safety and Wellness Advocate - Overnight
Passavant Memorial Homes —Pittsburgh, PA
- $47,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Lead Ultrasound Tech-$15,000 Sign on Bonus
Boston Medical Center —Boston, MA
- $34.38 - $50.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Patient monitoring
- Health insurance
- Dental insurance
Clinical Affairs Specialist III
Integer Holdings Corporation —Plano, TX
- Full-time
- Nursing
- Oracle
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Medical Science Liaison, Neuro-Oncology - Central
Jazz Pharmaceuticals —Topeka, KS
- $160,000 - $240,000 a year
- Medicine
- RN License
- English
- Health insurance
- Dental insurance
Safety and Wellness Advocate
Passavant Memorial Homes —Pittsburgh, PA
- $47,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Customer Relations Coordinator/Sr Customer Relations Coordinator

AIPSO -
Mayfield Heights, OH

Quick Apply

Job Details

Full-time
$54,400 - $103,800 a year

Qualifications

Customer communication
Writing skills
Client inquiry handling
Customer issue escalation
Insurance (Financial sectors)
Root cause analysis

Full Job Description

AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies. However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties & Responsibilities

Coordinate the development of written communication for inquiries from insured’s, regulators or other sources.
Communicate with internal departments to gather the needed information for investigation.
Investigate and retrieve information to develop a response, working with subject matter experts (Underwriting, Claims, Billing, Legal & Compliance Services).
Analyze data and provide recommendations and solutions based on the investigation's findings, following guidance and procedures to recommend best course of action.
Discuss issues with complainants, investigators, insureds and producers as needed.
Draft well written and thoughtful responses to all inquiries while ensuring timeliness of inquiry responses.
Maintain and monitor systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure.
Additional responsibilities such as monitoring weather moratoriums and event recoveries as needed.

Specifications/Qualifications

Education:
A college degree is preferred: Associate degree (AA/AS) or equivalent from a two-year college or technical school or a Bachelor’s degree (BA/BS) from a four-year college or university. Additional appropriate experience will be considered in lieu of a degree.

Experience:
Three or more years’ related experience (communication, insurance operations, formal writing). Experience resolving a wide range of customer inquiries and problems and handling escalated customer complaints. Experience dealing directly with internal and external customers.

Skills/
Knowledge:

Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel, CRM) to manage work.
Knowledge of insurance underwriting (commercial preferred).
Aptitude for problem solving and the ability to make both team-based and independent decisions; including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
Demonstrate excellent organizational and customer service skills as well as strong interpersonal and negotiation skills.
Ability to work independently and interact professionally and effectively in a team environment.

Salary Range: $54,400 - $86,800/$65,000 - $103,800 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.

AIPSO is an equal opportunity employer. To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

Quick Apply

Refine Your Search

complaint investigator jobs

Customer Relations Coordinator/Sr Customer Relations Coordinator

Pre-Litigation Attorney

Contract/Risk Deputy

Investigator I - IV

Chief Deputy Legal Counsel

Investigator I - IV

General Manager - Transporation

Investigator IV

Lead Ultrasound Tech-$15,000 Sign on Bonus

Deputy Title IX and Civil Rights Investigations Coordinator

Claims Specialist

SIU Field Investigator - VA

Medical Science Liaison, Neuro-Oncology, Mid-Atlantic

Medical Science Liaison, Neuro-Oncology, Mid-Atlantic

Director of Investigations

Safety and Wellness Advocate - Overnight

Lead Ultrasound Tech-$15,000 Sign on Bonus

Clinical Affairs Specialist III

Medical Science Liaison, Neuro-Oncology - Central

Safety and Wellness Advocate

I want to receive the latest job alert for complaint investigator

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