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Sales Operations Specialist

TargetPath, LLC -
Wilsonville, OR

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Managing customer accounts
Customer communication
Sales support
Teamwork
EDI
Inventory management
Spreadsheets
Logistics
Purchase order management
E-commerce
Cultural competency
Bachelor's degree
Attention to detail
Online retail experience
Vendor relationship management
Vendor communication
Account management
Project stakeholder communication
Stakeholder relationship building

Full Job Description

ABOUT US:

Founded in 2009, TargetPath is a strategic growth consultancy that helps brands accelerate market success through a combination of strategy, execution, and operational expertise. Led by experienced industry operators, the company brings a hands-on, results-driven approach to every client engagement.

OBJECTIVE:

The Sales Operations Specialist is a client-facing role responsible for supporting sales operations across multiple consumer product client accounts. This person will help manage the flow of information between our clients, their retail partners and distributors, finance teams, and manufacturing partners.

The ideal candidate has experience working with physical products in a retail, wholesale, consumer goods, consumer electronics, CPG, accessories, or related environment. They are organized, responsive, detail-oriented, and enjoy working across different teams to support sales outcomes and client success.

PRIMARY RESPONSIBILITIES:

Sales Operations & Order Management

Manage day-to-day sales operations workflows across assigned client accounts, including:

purchase order tracking
open order management
inventory levels
shipment status
backorder communication
retail partner follow-up
track and resolve credits, chargebacks, deductions, and claims
clarify order, invoice, credit, inventory, and payment-related issues

Coordinate with client sales teams, retail partners, finance, and manufacturing team members to keep orders moving and issues visible

Coordinate non-sale transportation (events, promos, samples, and demo units) and maintain in-house warehouse stock

Support Collaborative Planning, Forecasting, and Replenishment (CPFR) processes with retail partners

Support Sales and Marketing team in retail demand planning, product and pricing coordination, materials development, and delivery to customer and partner as needed

Maintain sales operations trackers, including open orders, inventory/PSI trackers, pricing sheets, sample trackers, and account status reports

Client Account Support

Collaborate with TargetPath Account leadership to deliver client value and drive client outcomes
Act as an advocate for client requirements in internal TargetPath discussions
Serve as a professional client-facing contact for sales operations support
Provide as needed support for additional operations & logistics needs, including light customer service support, delivery issues, warehouse management, and logistics workflows
Maintain task tracking systems as needed to ensure timely and accurate follow-up across internal and external teams
Maintain strong knowledge of customer and partner programs and requirements
Maintain strong knowledge of product line and new device roadmap
Identify opportunities to improve workflows, documentation, and processes

Manufacturing Partner Coordination

Assist in coordination with China-based manufacturing partners to support product launch timelines, order status, sample needs, product availability, shipment readiness, and issue resolution.
Ensure production priorities reflect customer requirements and commitments

QUALIFICATIONS:

Four-year college degree or equivalent work experience
5+ years of experience in sales operations, order management, account operations or a similar role, ideally with experience working with ERP and EDI systems
Excellent communication and stakeholder management skills, with the ability to build trust across clients, vendors, and internal teams
Experience working with physical products in a retail, wholesale, consumer goods, consumer electronics, CPG, accessories, or related product-based environment
Experience supporting retail partners, distributors, and e-commerce channels
Strong understanding of purchase orders, open order management, inventory tracking, and pricing coordination
Comfort working across time zones, including participation in early morning or evening coordination calls approximately twice per week
Cross-cultural communication skills, with the ability to navigate language differences, communication styles, and partner expectations with professionalism with global partners
Organized and detail-oriented, with the ability to manage multiple clients, accounts, trackers, and deadlines at the same time
Strong written and verbal communication skills
Proficiency with Excel required
Able to work in a fast-paced consulting environment where client needs, systems, and processes may vary by account

Extra bonus points for:

Hands-on experience working with Chinese OEM/ODM manufacturing partners — including managing production schedules, purchase orders, QC processes, and ex-factory freight coordination
Trade show, product launch, or retail readiness logistics experience

ADDITIONAL DETAILS:

Location: Wilsonville, OR
Competitive salary + full benefits package, including medical/vision/dental, Short- & Long-Term Disability, Accident Insurance, Life Insurance, FSA, 401(k), PTO, and Paid Holidays

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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