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Senior Restaurant Service Standards Manager – Multi-Unit (NYC)

Wish You Were Here Group -
New York, NY

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Flexible schedule

Qualifications

Team development
Food and beverage industry expertise
Mentoring
Food service team meeting management
Training

Full Job Description

Senior Hospitality & Service Standards Manager – Multi-Unit (NYC)

Wish You Were Here Group
Based in New York City
Salary: $85,000 – $90,000 + Bonus & Benefits

Wish You Were Here Group (WYWHG) is a global hospitality company known for creating vibrant, transportive guest experiences through thoughtful design, elevated food & beverage, and best-in-class service. Our brands include beloved neighborhood institutions like Little Ruby’s Café and Dudley’s, along with acclaimed concepts across the U.S. and abroad.

We are seeking a highly skilled Senior Hospitality & Service Standards Manager – Multi-Unit to oversee daily service excellence, training, and guest experience standards across our East Coast portfolio, focusing on our New York City restaurants: Little Ruby’s Café and Dudley’s.

About the Role

The Senior Hospitality & Service Standards Manager is a hands-on leader responsible for elevating service standards, coaching and developing FOH teams, ensuring consistent execution, and supporting General Managers through structured training, performance management, and guest-experience oversight.

Key Responsibilities

Leadership & Service Excellence

Oversee FOH service execution across multiple high-volume NYC locations.
Ensure alignment with WYWHG service standards, brand voice, and hospitality philosophy.
Partner with GMs and senior leadership to implement consistent service SOPs, steps of service, and guest experience protocols.
Lead pre-shift culture, communication, and best-practice development across units.

Training & Development

Conduct ongoing service training, coaching, and performance evaluations.
Support onboarding of new FOH leadership and hourly staff.
Identify gaps in skills or systems and build scalable solutions.
Model exceptional hospitality and develop high-performing teams.

Operations & Support

Assist with day-to-day service oversight during peak shifts across multiple venues.
Maintain visibility on the floor, supporting GMs with service flow and guest recovery.
Collaborate closely with culinary leadership, HR, recruiting, and operations.
Ensure compliance with health, safety, and labor standards.

Guest Experience

Build strong relationships with regulars and community guests across the portfolio.
Lead VIP and high-profile guest service when appropriate.
Monitor feedback channels and drive continuous improvement.

Qualifications

3–5+ years of FOH leadership experience in high-volume, upscale-casual or full-service restaurants.
Prior multi-unit oversight strongly preferred.
Proven ability to train, coach, and motivate teams.
Strong communication, emotional intelligence, and leadership presence.
Ability to thrive in a fast-paced, hands-on environment.
Passion for creating outstanding hospitality experiences.

Schedule & Travel

NYC-based role with frequent travel between Little Ruby’s Café and Dudley’s locations.
Flexible schedule required, including nights and weekends.

Compensation

$85,000 – $90,000 annual salary
Plus performance-based bonus, benefits, and company dining perks.

Pay: $85,000.00 - $95,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience as a Multi-Unit Manager?
Do you have Full Service restaurant experience?

Experience:

Multi-Unit Management: 1 year (Preferred)

Work Location: In person

Quick Apply

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