Top 5842 Service desk engineer Jobs

Service Desk Engineer
Business Wire —San Francisco, CA
- $85,000 - $88,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Profit sharing
- Health insurance
L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Service Desk Engineer
Dresner Group —Columbia, MD
- Mid-level
- Windows
Quick Apply
Service Desk Engineer
Tata Consultancy Services —Blue Bell, PA
- $55,000 - $70,000 a year
- Computer Science
- Mid-level
- Windows
- Commuter assistance
- Health insurance
Sr. Service Desk Engineer
TekBoox —Los Angeles, CA
- 8 hour shift
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Service Desk Engineer, Technology
Point72 —Stamford, NY
- $100,000 - $135,000 a year
- Rotating shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Service Desk Engineer
Anchor Network Solutions, Inc. —Englewood, CO
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
NOC Engineer – Tier III
Vero Networks —Remote
- $85,000 - $95,000 a year
- Weekends as needed
- Remote
- Background check
- Computer science
- Computer Science
Senior Service Desk Engineer
Davis Technology Management —Dallas-Fort Worth, TX
- $85,000 - $95,000 a year
- Full-time
- 7 years
- Windows
- Mentoring
Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid
Software Technology Inc —Mercer County, NJ
- Monday to Friday
- Hybrid work
- Computer Science
- Mid-level
- Windows
Quick Apply
Level 2 Support Engineer
FeatherShark —Chesterfield, MO
- $28.85 - $32.50 an hour
- Overtime
- English
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Application Support Engineer
Retail Information Systems, Inc —Houston, TX
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- AD&D insurance
- Paid holidays
Quick Apply
Cloud Service Desk Engineer
DMI —Remote
- Full-time
- Inventory management
- Windows
- 8 years
- Disability insurance
- Health insurance
T3 Service Desk Engineer
WEBIT Services —Naperville, IL
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- AWS
- AD&D insurance
- Disability insurance
Quick Apply
Service Desk Systems Engineer:
eKuber —Virginia
- Email
- Remote
- 8 years
- Bachelor's degree
- Senior level
Trade Desk Support Engineer
DV Trading —Chicago, IL
- $110,000 - $135,000 a year
- Rotating shift
- Remote
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- AD&D insurance
Service Desk Engineer
OptfinITy —Washington, DC
- Email
- Computer Science
- Writing skills
- Mid-level
IT Field Technician - Hardware Deployment | Bank Technology Refresh Project
Americas Technician Services —Denver, CO
- $25 - $30 an hour
- Urgently hiring
- Mid-level
- US work authorization
- Warehouse experience
- Referral program
Quick Apply
Helpdesk Engineer
CNR Technologies —Woodstock, GA
- $20,000 - $35,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
Design Desk Engineer (MSP Sales Engineer)
CW IT SUPPORT INC —Wilmington, NC
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
Quick Apply

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Service Desk Engineer

Business Wire -
San Francisco, CA

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Job Details

Full-time
$85,000 - $88,000 a year

Benefits

Profit sharing
Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Network troubleshooting
Incident management software
Equipment troubleshooting
Internal employee customer service
Desktop (troubleshooting support)
Scripting
UEM
Defect tracking tools
Ticketing system technical support

Full Job Description

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.

About the Role

A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.

An ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service.

What You'll Do

Support the End User Technology environment across various applications and hardware (Windows & Mac).
Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.
Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle.
Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout.
Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot.
Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times.
Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management.
Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications.
Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.
Provide technology training.
Document activities in ticketing system and maintain IT inventory and records.
Escalate complex or unresolved issues to senior IT staff or management.
Entitlement enrollment/disenrollment.
Additional duties as required.

What You'll Need

4 years of IT Service Desk experience.
Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.
Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.
Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).
Experience with endpoint device management solutions (JAMF, Intune).
Ability to work independently and as part of a team.
Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.
Ability to learn new technologies and skills.
Basic scripting knowledge.
Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus.

What We Offer

The base salary range for this position is $85K to $88K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.

Business Wire’s total rewards include:

Ability to work remotely
Excellent health benefits that begin on your first day of employment
$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Apply Now

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service desk engineer jobs

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