Top 5524 Technical support (networking) Jobs

Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Regional Support Specialist
Cochrane Supply & Engineering —Dallas, TX
- From $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
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IT Specialist
NW Construction, Inc. —Bozeman, MT
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Health savings account
- Disability insurance
13h
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
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12d
IT Technician
It Outlet, Inc —Brandon, SD
- $18 - $23 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
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Technical Support Representative
Citynet LLC —Bridgeport, WV
- $15 an hour
- Overtime
- Word processing
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
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12d
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
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IT Support Analyst
D-Patrick —Evansville, IN
- Monday to Friday
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
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Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
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Tier 3 IT Support Technician
Bedrock Technology —Jessup, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
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Site Support Technician (IT/IS Key User) - Rancho Cucamonga, CA
CEVALogistics —Rancho Cucamonga, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
South Side Supply —Wabash, IN
- Full-time
- Computer science
- Computer Science
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
Venue Technology Supervisor
Legends Global —Wheatland, CA
- From $21 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Mid-level
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11d
IT Support Specialist
East Central Mental Health Center —Troy, AL
- $18.00 - $19.25 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
7d
Systems Engineer
3Nines Technologies, Inc. —Oklahoma City, OK
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Computer Support Specialist
Global Data Consultants —Beloit, WI
- CAD
- Mid-level
- Windows
- Opportunities for advancement

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Technical Support Specialist, Oceania

IDScan.net -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Windows
Hardware support

Full Job Description

We are seeking a skilled and customer-focused Technical Support Specialist to provide frontline technical assistance (Tier 1 Support) for our VeriScan ID scanning software and ParseLink data automation software. This role will be based in, or aligned to, Oceania business hours in order to support our growing customer base across Australia and New Zealand.

The ideal candidate has a strong background in software troubleshooting, customer support, and technical documentation, with experience supporting enterprise clients in industries such as hospitality, retail, transportation, financial services, and government. You will be the first line of defense for technical issues, ensuring that our customers receive timely, professional, and effective solutions that maximize the value of VeriScan and ParseLink.

A hardware toolkit will be provided for this role.

Key Responsibilities

Serve as the primary point of contact for AUS/NZ customers requiring technical assistance with VeriScan (ID scanning, visitor management, fraud detection) and ParseLink (data parsing, API integration, workflow automation).

Diagnose and resolve software, hardware, and configuration issues related to ID scanners, POS/CRM integrations, mobile apps, and cloud platforms.

Guide customers through installation, onboarding, and setup processes, ensuring a smooth deployment experience.

Escalate unresolved issues to Tier 2/Tier 3 support or engineering as necessary, while maintaining ownership until resolution.

Monitor system performance and customer usage to proactively identify and address potential issues.

Assist with software updates, patch deployments, and configuration adjustments to ensure compliance and security.

Provide training and best-practice guidance to customers, empowering them to use VeriScan and ParseLink effectively.

Maintain accurate and detailed support tickets, case notes, and resolution steps in the CRM/helpdesk system.

Contribute to knowledge base articles, FAQs, and user guides to improve customer self-service.

Communicate recurring issues and customer feedback to the product and engineering teams to drive continuous improvement.

Qualifications

3+ years of experience in technical support, IT helpdesk, or SaaS support (experience with ID scanning, verification, or document management software a plus).

Ability to work 9AM - 5PM in AEST (UTC+10) with some flex hours to accommodate team meetings with US-based team members

Strong knowledge of Windows environments, networking, hardware/software troubleshooting, and cloud-based applications.

Experience supporting integrations with POS, CRM, ERP, or API-driven platforms.

Excellent problem-solving skills with the ability to diagnose complex issues and communicate solutions clearly.

About IDScan.net

Based in New Orleans, Louisiana, but with a global footprint, IDScan.net is the leading provider of omnichannel identity verification software, supporting both brick and mortar and digital businesses. More than 7,500 businesses use our software to prevent fraud, verify age, manage access and visitors, and stay compliant. Our team supports identity verification at scale, and product innovation to meet the needs of high compliance industries and use cases.

About IDScan.net

IDScan.net is an identity verification technology leader, and provider of software based solutions for ID fraud prevention, document authentication, age verification, and access management. Our software centers on the identity document (ID or passport) and uses AI and machine learning to flag fraudulent documents with a high degree of accuracy. IDScan.net is a growth-focused SaaS company who provides licenses and subscriptions to software products. We pride ourselves on our customer service and flexible approach to meeting client needs.

Quick Apply

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Technical Support Specialist, Oceania

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