Top 1954 Quality management system Jobs in Westfield, Ma

Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
Fire Extinguisher Technician
Fire Equipment Inc —Agawam, MA
- $24.04 - $48.08 an hour
- Full-time
- No experience needed
- Driver's License
- Driving
- Paid holidays
- Health insurance
Quick Apply
QUALITY ASSURANCE TESTER II
Palco —Hartford, CT
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Excess and Surplus - Sr. Quality Assurance Consultant
The Travelers Companies, Inc. —Hartford, CT
- $70,400 - $116,200 a year
- Remote
- 3 years
- High school diploma or GED
- Children
- Wellness program
- Paid holidays
Quality Coordinator
James Hardie —Westfield, MA
- $79,300 - $99,100 a year
- Engineering
- 3 years
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
9d
Quality Coordinator
GMI —Holyoke, MA
- $65,000 - $70,000 a year
- Full-time
- 5 years
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Claims Analyst - REMOTE
Ryder System —Hartford, CT
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
Mgr, Customer Solutions
Aflac —Windsor, CT
- $100,000 - $130,000 a year
- 6 years
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Waiter/Server/Waiter
SANTORINI PIZZERIA RESTAURANT —Westfield, MA
- From $15 an hour
- Part-time
- Serving
- Customer service
- Basic math
Quick Apply
13d
Case Manager
Westfield State University —Westfield, MA
- $60,000 - $63,000 a year
- Temporary
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
9h
Specialty Pharmacist - 2nd Shift (1:00PM to 9:30PM EST)
Shields Health Solutions —Springfield, MA
- $120,000 - $130,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Radiology Operations Supervisor and Superuser
Advanced Orthopedics New England (AONE) —Enfield, CT
- $75,000 - $90,000 a year
- Full-time
- 5 years
- System design
- Recruiting
- Dental insurance
- 401(k)
Quick Apply
13d
Optometrist
Holyoke Health Center —Holyoke, MA
- $120,000 - $155,000 a year
- Full-time
- CPR Certification
- BLS Certification
- HIPAA
Quick Apply
6d
Senior Quality Engineer
Deringer-Ney Inc. —Bloomfield, CT
- $90,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Word processing
- Health savings account
- Health insurance
Quick Apply
District Manager
Confidential —Hartford, CT
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Education
- Travel
- Paid holidays
- Health insurance
Quick Apply
Part Time Registered Dietitian - Certified Diabetes Educator
Community Health Services —Hartford, CT
- $33,748 - $47,320 a year
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
14d
Director of Operations
Rug Pad USA —Suffield, CT
- $220,000 - $254,000 a year
- Weekends as needed
- Background check
- 5 years
- ERP systems
- Health savings account
- Relocation assistance
Quick Apply
7d
Radiologic Technologist Sign on Bonus
Hartford Health | GoHealth Urgent Care —Enfield, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Field (MDS) Registered Nurse (NO CASE MANAGEMENT)
Activate Care —Springfield, MA
- $92,000 - $104,000 a year
- Extended hours
- Nursing
- RN License
- Adults
- Paid time off
Quick Apply
Process Documentation Engineering Technician
Accutron, Inc —Windsor, CT
- $50,000 - $70,000 a year
- Full-time
- Computer Science
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d

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quality management system jobs near westfield, ma

Call Center Agent

Westfield Bank -
Westfield, MA

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Job Details

Full-time
$25.92 - $38.88 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position: Call Center Agent

Department: Call Center

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 9

Reports to: Call Center Manager

Amount of Travel Required: No Travel

Positions Supervised: N/A

SCHEDULE

Sunday OFF
Monday 8:00a – 4:30p
Tuesday 10:45a – 7:15p
Wednesday OFF
Thursday 8:30a – 5:00p
Friday 8:30a – 5:00p
Saturday 8:15a – 3:15p

POSITION SUMMARY

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.

ESSENTIAL FUNCTIONS

Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
Review and analyze red flags to detect suspected fraud and unauthorized account access.
Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
Meets or exceed all referral goals.
Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

POSITION QUALIFICATIONS

Competencies

Analytical Skills
Communication
Customer Relations
Decision-Making/Judgment
Job Knowledge

Education/Experience/Skills & Abilities

High School Diploma or G.E.D. required.
At least two years of banking experience required.
Exceptional interpersonal and customer service skills (verbal and written)
Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
Strong decision and resolution making skills.
Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward N: (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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Refine Your Search

quality management system jobs in westfield, ma

Call Center Agent

Fire Extinguisher Technician

QUALITY ASSURANCE TESTER II

Excess and Surplus - Sr. Quality Assurance Consultant

Quality Coordinator

Quality Coordinator

Claims Analyst - REMOTE

Mgr, Customer Solutions

Waiter/Server/Waiter

Case Manager

Specialty Pharmacist - 2nd Shift (1:00PM to 9:30PM EST)

Radiology Operations Supervisor and Superuser

Optometrist

Senior Quality Engineer

District Manager

Part Time Registered Dietitian - Certified Diabetes Educator

Director of Operations

Radiologic Technologist Sign on Bonus

Field (MDS) Registered Nurse (NO CASE MANAGEMENT)

Process Documentation Engineering Technician

I want to receive the latest job alert for quality management system in westfield, ma

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