Top 831 Program supervisor Jobs in Carson City, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Lead, Site EHS
Entegris —Reno, NV
- $105,000 - $135,000 a year
- Full-time
- Management
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Payroll/Human Resources Administrator
Corwin Buick GMC Reno —Reno, NV
- Full-time
- Microsoft Excel
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
Program Manager
Jobs for Nevada's Graduates —Reno, NV
- $56,966 a year
- Full-time
- Background check
- Classroom
- Ability to walk for extended periods
- 403(b) matching
- Health insurance
Quick Apply
6h
Pre-op/PACU/Discharge RN
Surgery Nevada LLC —Reno, NV
- $30 - $51 an hour
- Full-time
- Microsoft Word
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Southern Nevada Driller (Geotechnical/Environmental)
Eagle Drilling Services, LLC —Nevada
- From $30 an hour
- 8 hour shift
- CDL A
- Mid-level
- High school diploma or GED
- Relocation assistance
- Health insurance
Quick Apply
Licensed Therapist
Eddy House —Reno, NV
- $50,000 - $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Resident Care Manager (RCM)
Mountain View Health and Rehabilitation —Carson City, NV
- $45 - $50 an hour
- Full-time
- Nursing
- Vital signs
- RN License
- Health insurance
- Dental insurance
Quick Apply
Director of Nursing (DNS)
Gardnerville Health and Rehabilitation —Gardnerville, NV
- $120,000 - $130,000 a year
- Full-time
- Nursing
- RN License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Registered Behavior Technician (RBT) - Reno
Sage Health Services —Reno, NV
- $25 - $28 an hour
- Part-time
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Transit Supervisor
Tahoe Transportation District —South Lake Tahoe, CA
- $62,034 - $81,632 a year
- Full-time
- CDL B
- Background check
- Classroom
- Health insurance
- Dental insurance
Quick Apply
13d
Direct Support Professional - Respite
TANCELL CARE LLC —Reno, NV
- From $18 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- 401(k)
- Paid time off
Quick Apply
Direct Support Professional/ Caregiver - In Home
TANCELL CARE LLC —Reno, NV
- From $18 an hour
- Part-time
- 18 years or older
- Clean driving record
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Maintenance Technician
Avail Property Management, Inc. —Carson City, NV
- $26.24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
3d
Supervisor, Route GRO - NV (Winnemucca, Lovelock, Elko)- Sign On/Retention Bonus eligible
Golden Route Operations LLC —Reno, NV
- Full-time
- Management
- Customer service
- Basic math
- Disability insurance
- Health insurance
Truck Driver Class A CDL
Sierra Nevada Construction, Inc. —Sparks, NV
- From $28 an hour
- Weekends as needed
- Clean driving record
- Construction site
- Writing skills
- Paid training
- Health savings account
Quick Apply
Physical Therapist
Cottonwood Healthcare —Carson City, NV
- $55 - $65 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Continuing education credits
- Health savings account
Quick Apply
10d
Security Site Lead Officer
GardaWorld Security Services US (IHE) —Reno, NV
- $25 an hour
- Full-time
- Customer service
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Physical Therapist Assistant
Cottonwood Healthcare —Carson City, NV
- $40 - $50 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Continuing education credits
- Health savings account
Quick Apply
10d
Driver
Clearwater at Rancharrah —Reno, NV
- Full-time
- CPR Certification
- BLS Certification
- High school diploma or GED
- 401(k)
Quick Apply

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

program supervisor jobs in carson city, nv

Director, Member Advocate Center

Lead, Site EHS

Payroll/Human Resources Administrator

Program Manager

Pre-op/PACU/Discharge RN

Southern Nevada Driller (Geotechnical/Environmental)

Licensed Therapist

Resident Care Manager (RCM)

Director of Nursing (DNS)

Registered Behavior Technician (RBT) - Reno

Transit Supervisor

Direct Support Professional - Respite

Direct Support Professional/ Caregiver - In Home

Maintenance Technician

Supervisor, Route GRO - NV (Winnemucca, Lovelock, Elko)- Sign On/Retention Bonus eligible

Truck Driver Class A CDL

Physical Therapist

Security Site Lead Officer

Physical Therapist Assistant

Driver

I want to receive the latest job alert for program supervisor in carson city, nv

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