Patient Service Representative (Remote)
Mercy —Chesterfield, MO
- Full-time
- Remote
- Ability to walk for extended periods
- Word processing
- Administrative experience
- Health insurance
- Dental insurance
Insurance Services Rep I-Remote- Mercy STL
Mercy —Chesterfield, MO
- Full-time
- Remote
- Customer service
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
9d
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U.S. Dermatology Partners —Chesterfield, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
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14d
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Best Brains Learning Center —O'Fallon, MO
- $22 - $28 an hour
- Part-time
- Google Workspace
- Computer literacy
- Office
- Flexible schedule
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Administrative Assistant
Qnity —Chesterfield, MO
- Office
- Administrative experience
- High school diploma or GED
Medical Secretary
St. Luke's Hospital - MO —Chesterfield, MO
- Day shift
- High school diploma or GED
- Clinic
- Entry level
- Health savings account
- 401(k)
Medical Secretary - Kirkwood Primary Care
St. Luke's Hospital - MO —Chesterfield, MO
- Day shift
- Primary Care
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Medical Secretary - Creve Coeur Family Medicine
St. Luke's Hospital - MO —Chesterfield, MO
- Day shift
- High school diploma or GED
- Entry level
- Health savings account
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Medical Office Receptionist
LifeStance Health —Chesterfield, MO
- From $20.25 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid parental leave
- AD&D insurance
Quick Apply
1d
Administrative Assistant I
Edward Jones —St. Louis, MO
- $43,200 - $66,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Profit sharing
- Health savings account
9d
Insurance Services Rep I/Full-time/Onsite - Mercy Hospital STL
Mercy —Chesterfield, MO
- Full-time
- Hospital
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Administrative Assistant
Metal Exchange —St. Louis, MO
- $41,000 - $51,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Admission Application Coordinator
Mary Institute and St Louis Country Day School - MICDS —St. Louis, MO
- Weekends as needed
- School experience
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Receptionist/Administrative Assistant
Fyra Capital Management —St. Louis, MO
- From $50,000 a year
- Full-time
- Medical office experience
- Mid-level
- Administrative experience
- Paid training
- Health insurance
Quick Apply
4d
Administrative and Immigration Support Coordinator (Time-Limited/Hybrid) - Provost Office
Washington University in St. Louis —St. Louis, MO
- $21.17 - $32.85 an hour
- Online Application
- Hybrid work
- Microsoft Word
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
Administrative Assistant I
PAR Western Line Contractors, LLC —St. Louis, MO
- Full-time
- Office
- High school diploma or GED
- In-person
- Health savings account
- AD&D insurance
Office Administrator
Spencer Fane —St. Louis, MO
- $110,000 - $125,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Ability to walk for extended periods
- Administrative experience
- Disability insurance
- Health insurance
Administrative Assistant – Best Brains Learning Center
BestBrains Learning Center —O'Fallon, MO
- $18 - $22 an hour
- Part-time
- School experience
- Google Workspace
- Computer literacy
- Paid training
Quick Apply
Medical Receptionist-Training Provided!
Clarkson Eyecare —Chesterfield, MO
- Background check
- Microsoft Outlook
- HIPAA
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Receptionist
Athene Nursing and Rehabilitation —Town and Country, MO
- Full-time
- Office
- Organizational skills
- Communication skills
- Health savings account
- Health insurance
Quick Apply

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Patient Service Representative (Remote)

Mercy -
Chesterfield, MO

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Computer operation
Word processing
High school diploma or GED
Productivity software
Clinical confidentiality policies
Quality data entry
Customer data entry

Full Job Description

Chesterfield, Missouri
Clinical Support
Administrative/Clerical/Registration
Regular
Full-time
Remote
JR250236

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative

Mercy Hospital St. Louis
Location: Remote (Must live in Missouri, Oklahoma, or Arkansas)
Schedule: Full-Time, 40 Hours Weekly

Position Overview

Mercy Hospital St. Louis is seeking a compassionate, customer-focused, and detail-oriented Patient Service Representative (PSR) to join our team. As the first point of contact for patients and visitors, the Patient Service Representative plays a vital role in creating a positive and seamless patient experience.

This position supports patients and care teams across Arkansas, Oklahoma, Illinois, and Kansas while working remotely. Candidates must reside within Missouri and be available to attend occasional onsite meetings or training as required.

The PSR is responsible for managing front-end patient access functions, scheduling appointments, maintaining accurate patient records, and providing exceptional customer service while ensuring compliance with Mercy policies and confidentiality standards.

Key Responsibilities

Greet patients and verify patient identity in a prompt, courteous, and professional manner.
Manage incoming phone calls and respond to patient inquiries effectively.
Perform patient check-in, check-out, and appointment scheduling activities.
Create and maintain patient records within Epic and other electronic health record systems.
Process mail, scanning, RightFax documentation, copying, and other administrative tasks.
Maintain accurate electronic health records and ensure chart accuracy.
Balance and reconcile cash drawers daily according to established procedures.
Demonstrate working knowledge of office and clinic equipment, including computers, scanners, fax machines, copiers, calculators, and credit card processing equipment.
Review department communications promptly and actively participate in team meetings and process improvement initiatives.
Support the implementation of new Epic enhancements and workflow changes.
Maintain a safe, clean, and welcoming environment while following Infection Control Guidelines.
Adhere to Mercy safety policies and report incidents according to established procedures.
Protect patient confidentiality and comply with all privacy and security requirements.
Perform additional duties and special projects as assigned.

Minimum Qualifications

Education

High school diploma or equivalent required.

Skills, Knowledge & Abilities

Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and colleagues.
Excellent customer service skills with a patient-centered approach.
Proficiency with basic computer applications, data entry, and word processing.
Strong attention to detail and accuracy when handling patient information and documentation.
Ability to maintain confidentiality and comply with privacy policies and procedures.
Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Ability to handle challenging situations professionally and with composure.
Must successfully attend and complete Clinic Core Front Desk Training following hire.

Preferred Qualifications

One year of medical office, healthcare, patient access, or related administrative experience.
Experience working with Epic or other electronic health record systems.
Previous experience in scheduling, registration, or patient-facing healthcare roles.

Physical Requirements

Ability to occasionally push, pull, and/or lift up to 50 pounds.
Ability to stand and walk throughout the workday as needed.
Ability to grip, reach, bend, kneel, twist, and squat while performing job duties.

Why Mercy?

At Mercy, we are committed to delivering compassionate care and exceptional service. As a Patient Service Representative, you will play a key role in supporting patients throughout their healthcare journey while working as part of a collaborative and mission-driven team.

This is a remote position; however, candidates must reside in Missouri and be able to participate in occasional onsite meetings, training, or departmental events as required.

Join Mercy and help create a welcoming, efficient, and positive experience for every patient we serve.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply Now

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Job Description

Find your calling at Mercy!

Position Details:

Patient Service Representative

Position Overview

Key Responsibilities

Minimum Qualifications

Education

Skills, Knowledge & Abilities

Preferred Qualifications

Physical Requirements

Why Mercy?

Why Mercy?