Top 1001 Customer experience specialist Jobs in Cincinnati Oh

Retirement Customer Support Specialist
Protective —Cincinnati, OH
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Windows
- Paid parental leave
- Disability insurance
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7d
Member Specialist
Sam's Club —Springdale, OH
- $17 - $25 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
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Pharmacy Client Customer Service Specialist
GoGoMeds Select —Fairfield, OH
- $24 - $26 an hour
- Call employer
- HIPAA
- Mid-level
- High school diploma or GED
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6d
Intake Specialist
Lighthouse Youth Services —Cincinnati, OH
- $20.19 - $29.10 an hour
- Experience working with individuals with developmental disabilities
- Spanish
- Customer service
- Paid training
- Wellness program
12d
Customer Relations Specialist
Mint Med —Cincinnati, OH
- $21 - $24 an hour
- Full-time
- Google Workspace
- Writing skills
- Medical office experience
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ADMINISTRATIVE SPECIALIST (UNCLASSIFIED)
City of Cincinnati —Cincinnati, OH
- $62,851.22 - $95,553.68 a year
- Full-time
- Writing skills
- Basic math
- English
- Health savings account
- Paid holidays
12d
Payroll Specialist
Staffmark —Cincinnati, OH
- $18.80 - $26.68 an hour
- Microsoft Excel
- Mid-level
- Organizational skills
- Paid time off
- Opportunities for advancement
Customer Experience Specialist
SentriLock —West Chester, OH
- From $17.55 an hour
- Online Application
- Hybrid work
- Background check
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
7d
Call Center Specialist - MOB 242/308 General Surgery - Part Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Surgery
Housing Specialist II (HCV)
CINCINNATI METROPOLITAN HOUSING AUTHORITY —Cincinnati, OH
- $27.29 an hour
- Microsoft Excel
- Microsoft Outlook
- Writing skills
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Information Systems Support Specialist (4553-07R)
Hamilton County, Ohio —Cincinnati, OH
- $25.90 - $33.67 an hour
- Overtime
- Computer Science
- Customer service
- System design
- Free parking
- Wellness program
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8d
Sr. Client Service Specialist (HAO) - 1st Shift, Monday to Friday, 7:00am to 3:30pm
Crane Worldwide Logistics —Florence, KY
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Office Specialist II (HCV)
CINCINNATI METROPOLITAN HOUSING AUTHORITY —Cincinnati, OH
- $20.95 an hour
- Writing skills
- English
- Mid-level
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Customer Support Specialist Full Time
PorchToPatio LLC. —Cincinnati, OH
- $20 an hour
- Full-time
- Hybrid work
- Office
- In-person
- Leadership
- Paid training
- Health savings account
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15h
Intake Specialist
Talbert House —Cincinnati, OH
- $18 - $23 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
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Medical Billing Specialist
Best Point Education & Behavioral Health —Cincinnati, OH
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Access Associate Specialist
Ensemble RCM LLC —Cincinnati, OH
- $17.00 - $18.15 an hour
- Full-time
- Hospital
- Customer service
- Inpatient
- Tuition reimbursement
9d
Technical Sales Specialist & Installer
ARI-HETRA —Sharonville, OH
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- System design
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Mortgage Loan Servicing Specialist
Heartland Bank —Fort Mitchell, KY
- Microsoft Excel
- Mid-level
- Office
14d
Community Specialist
Venture Communities —Cincinnati, OH
- $60,000 - $62,000 a year
- Full-time
- Background check
- Inventory management
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
7d

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Retirement Customer Support Specialist

Protective -
Cincinnati, OH

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Job Details

Full-time
$48,000 - $55,000 a year
7 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Windows
High school diploma or GED
Fraud detection
Data verification
Microsoft Teams
Productivity software
Grammar Experience
Video conferencing systems operation

Full Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Are you looking for a career and not just a job? If you are and want to grow within a company, our Retirement Customer Support positions are a great way to launch or to pivot your career. These are challenging roles where you will handle a wide variety of issues for our customers using technology and your critical thinking skills.

The Retirement Customer Support team delivers an exceptional customer experience via answering phone calls and emails for all retail retirement contract owners and financial advisors. Our Specialists are responsible for professional, accurate, and responsive contact resolution with a managed-money approach and mindset.

Primary Job Function:

Retirement Customer Support Specialists communicate with financial professionals and customers primarily through phone and email providing a high-quality customer experience by projecting a professional and positive attitude.
Our Specialists utilize a variety of software tools to navigate contract information, research and review products, and communicate effective solutions in a fast-paced, team-oriented environment.
Retirement Customer Support Specialists are responsible for accurately documenting and resolving requests for account information and updates. This individual understands the digital customer experience and educates customers about easier and more efficient ways they can resolve future requests.
Responsible for accurately and efficiently taking and processing allocation change instructions within our variable products.
Consistently meets or exceeds established individual and team metric goals.

Qualifications:

Prior customer service or Contact Center experience preferred
High school diploma/equivalent required
An associate or bachelor’s degree preferred
Financial Services experience (including Life Insurance, Annuities, Banking, Group Retirement, etc.) preferred
Annuity industry knowledge and experience a plus
Proficiency in a Windows based environment (Office 365 & Microsoft Teams) required
Strong client focused and managed-money mindset required
HOURS: Must be flexible between 7:30a-5p CST Monday – Friday. Actual shift times once in production are based on business needs and may vary between 7:30a-5p CST.
This position requires that you attend the training as scheduled.
Training schedule for this position will be from 8:00a-4:30p CST.
This is position will start Hybrid after Training (in office 3 days a week and Work from Home 2 days) but can lead to Work from Home Full-Time.

Competencies/Skills Required:

Decision-Making & Problem-Solving skills – Able to intake information from multiple sources to evaluate problems and potential solutions. Understands how to use resources and job aids to follow documented procedures and processes. Has an awareness of financial risks when making processing decisions. Ability to mitigate fraud risks when performing account verification.
Communication skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong emotional intelligence and organizational skills as well as the ability to tailor communication style to match the caller.
High Aptitude for Learning – Embraces change and will take on the challenge of learning new information, systems, products, and procedures. Enjoys learning and seeks out training to further develop knowledge and understanding.
Dependability – Meets attendance and punctuality requirements.

Protective’s targeted salary range for this position is $48,000 to $55,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

#IND123

#LI-AP1

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer experience specialist jobs in cincinnati oh

Retirement Customer Support Specialist

Member Specialist

Pharmacy Client Customer Service Specialist

Intake Specialist

Customer Relations Specialist

ADMINISTRATIVE SPECIALIST (UNCLASSIFIED)

Payroll Specialist

Customer Experience Specialist

Call Center Specialist - MOB 242/308 General Surgery - Part Time - Days

Housing Specialist II (HCV)

Information Systems Support Specialist (4553-07R)

Sr. Client Service Specialist (HAO) - 1st Shift, Monday to Friday, 7:00am to 3:30pm

Office Specialist II (HCV)

Customer Support Specialist Full Time

Intake Specialist

Medical Billing Specialist

Patient Access Associate Specialist

Technical Sales Specialist & Installer

Mortgage Loan Servicing Specialist

Community Specialist

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