Top 6179 Jobs in Elba, Ny

Call Center Representative III
University of Rochester —Brockport, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
8d
Order Processor
Liberty Pumps Inc. —Bergen, NY
- $20 - $21 an hour
- Monday to Friday
- Computer literacy
- ERP systems
- Office
Quick Apply
Dental Assistant
Kosh Dental —Attica, NY
- $20 - $22 an hour
- Full-time
- Dental office
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
11d
Prepress Technician
Allen-Bailey Tag & Label, Inc. —Caledonia, NY
- $19 - $20 an hour
- Full-time
- Computer skills
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
14d
T-Mobile DISTRICT MANAGER-BUFFALO
Arch Telecom —Batavia, NY
- Inventory management
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Clinical Supervisor - CCBHC
Horizon Health Services —Lockport, NY
- $69,000 - $70,000 a year
- Full-time
- Licensed Clinical Social Worker
- Mid-level
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Machinist
RS Automation —Albion, NY
- $25 - $35 an hour
- 8 hour shift
- CAD
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Quick Apply
Electrical Warehouse Refurbishing Technician
Upstate Breaker Wholesale Supply —Caledonia, NY
- From $18 an hour
- Email
- Maintenance
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Route Driver Non CDL
Logan's Healthcare Linens —Batavia, NY
- $26.95 an hour
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- English
- Paid training
- Paid holidays
Refrigeration Technician
Nortera Foods USA Inc. —Bergen, NY
- $30 - $40 an hour
- Overtime
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Dryfold Feeder
Logan's Healthcare Linens —Batavia, NY
- $18.05 an hour
- Part-time
- Ability to stand for extended periods
- Entry level
- Paid training
- Paid holidays
Quick Apply
Truck Driver Class A CDL
Edward Arnold Scrap Proc.Inc —Corfu, NY
- $25 - $30 an hour
- Full-time
- CDL A
- Mid-level
- Driving
- Health insurance
- Dental insurance
Quick Apply
Heavy Equipment Mechanic
Millspaugh Construction Co., LLC dba Sam and Son Company —Albion, NY
- $40 - $50 an hour
- Full-time
- Background check
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
8d
Industrial Electrician (2+years exp required)
Markin Tubing, LP —Wyoming, NY
- $34.47 an hour
- Full-time
- Mid-level
- In-person
- 4 years
- Health savings account
- Paid holidays
Quick Apply
Class B Truck Driver
Iron Hex Inc —Byron, NY
- From $28 an hour
- Part-time
- CDL B
- Background check
- Clean driving record
- Health insurance
- 401(k)
Quick Apply
Technical Sales Representative
Markin Tubing, LP —Wyoming, NY
- $62,000 - $82,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Tow Truck Operator
Confidential —Le Roy, NY
- $18 - $25 an hour
- Part-time
- Clean driving record
- Driver's License
- In-person
- Paid time off
Quick Apply
Electrical Project Manager
Endurance Electrical Services LLC —Batavia, NY
- $70,000 - $120,000 a year
- Full-time
- Background check
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Local CDL A Flatbed Truck Driver Batavia
WJW Associates Ltd —Batavia, NY
- From $25 an hour
- Overtime
- Local
- CDL A
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Licensed Clinical Social Worker
Headway —New York State
- $121.80 - $122.00 an hour
- Choose your own hours
- Licensed Clinical Social Worker
- Mid-level
- In-person
- Flexible schedule
- Referral program
Quick Apply

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Call Center Representative III

University of Rochester -
Brockport, NY

Apply Now

Job Details

Full-time
$20.93 - $28.26 an hour
8 days ago

Qualifications

Customer communication

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

156 West Ave, Brockport, New York, United States of America, 14420

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

500054 SMH Hem/Onc - Strong West

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 205 H

Compensation Range:

$20.93 - $28.26

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients on behalf of the physicians and medical providers. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Contributes to the execution of new protocols and procedures within the call center. Provides guidance on the most complex calls and issues. Acts as a subject matter expert for others on the team. Monitors and audits customer interactions for quality and accuracy.

ESSENTIAL FUNCTIONS

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed.
Participates, researches, and contributes to the execution of new protocols and procedures. Acts as a subject matter assisting with answering questions and reviewing department trackers to ensure accuracy. Performs quality audits on customer interactions.
Answers and provides guidance to complex patient inquiries using expert knowledge to respond to individual patient needs, while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues which impact or delay patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointment reminders, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reduce cost, and reduce waste. Alerts leads and supervisors to issues impacting contact center performance in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for internal and external customers and stakeholders to answer inquiries and connect callers.
Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 2 years of call center experience required

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated job related knowledge, proficiency and performance required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Apply Now

Refine Your Search

jobs in elba, ny

Call Center Representative III

Order Processor

Dental Assistant

Prepress Technician

T-Mobile DISTRICT MANAGER-BUFFALO

Clinical Supervisor - CCBHC

Machinist

Electrical Warehouse Refurbishing Technician

Route Driver Non CDL

Refrigeration Technician

Dryfold Feeder

Truck Driver Class A CDL

Heavy Equipment Mechanic

Industrial Electrician (2+years exp required)

Class B Truck Driver

Technical Sales Representative

Tow Truck Operator

Electrical Project Manager

Local CDL A Flatbed Truck Driver Batavia

Licensed Clinical Social Worker

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