Top 1550 Voice of customer program & analytics manager eugene, oregon Jobs in Eugene, Or

Voice of Customer Program & Analytics Manager - Eugene, Oregon
PenFed Credit Union —Eugene, OR
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- Paid parental leave
- Disability insurance
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Rexius —Eugene, OR
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Relief Nursery, Inc. —Eugene, OR
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- Mileage reimbursement
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Grow Pediatric Therapy —Eugene, OR
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Pacific Northwest Surgery Center —Springfield, OR
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Confidential —Eugene, OR
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JASPER MOUNTAIN —Jasper, OR
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Journeyman Low Voltage Technician LEA
Valley Tel Service, Inc. —Eugene, OR
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Associate Dentist with $250k GUARANTEE plus Mentorship
Stambaugh Family Dentistry —Springfield, OR
- $250,000 - $400,000 a year
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- Dental office
- In-person
- Relocation assistance
- Health insurance
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Veterinarian
East Lane Veterinary Hospital —Springfield, OR
- $110,000 - $160,000 a year
- Part-time
- Mid-level
- Children
- Health insurance
- Dental insurance
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Practice Administrator
Provectus Managment/Sterling Vision —Eugene, OR
- $80,000 - $140,000 a year
- Full-time
- Private practice
- HIPAA
- Analysis skills
- Health insurance
- Dental insurance
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Physical Therapist $8,000 Sign-On Bonus
Limitless Physical Therapy LLC —Eugene, OR
- $80,000 - $100,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Profit sharing
- Continuing education credits
Quick Apply
Nurse Practitioner- Spravato and Ketamine
Head Well- Integrative Psychiatry & Wellness —Eugene, OR
- From $77 an hour
- Part-time
- Private practice
- Psychiatry
- Patient monitoring
- Professional development assistance
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Mechanical Engineer/Project Manager - Springfield, OR
Systems West Engineers —Springfield, OR
- From $120,000 a year
- Full-time
- 7 years
- System design
- 11+ years
- Relocation assistance
- Health insurance
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14d
Leasing Manager
Servitas Management Group, LLC —Eugene, OR
- $39,500 - $42,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- 5 years
- Health savings account
- Health insurance
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Certified Xray Technician
Exiges Imaging —Eugene, OR
- $34 - $36 an hour
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Fuel card
- Paid holidays
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Assistant Director/Teacher
Tip Tap Grow Performing Arts School —Cottage Grove, OR
- $3,000 a month
- Full-time
- School experience
- Classroom
- CPR Certification
- Paid time off
- Employee discount
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3d
Certified Prothetist/Orthotist (CPO)
Synergy Medical Systems —Eugene, OR
- $100,000 - $130,000 a year
- Full-time
- OSHA
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- Clinic experience
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Branch Manager
GT Landscape Solutions —Eugene, OR
- From $100,000 a year
- Full-time
- Spanish
- Clean driving record
- Sales
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Engineering
HUNTER COMMUNICATIONS —Eugene, OR
- Full-time
- Hybrid work
- Clean driving record
- Microsoft Excel
- 5 years
- Disability insurance
- Health insurance
Quick Apply

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Voice of Customer Program & Analytics Manager - Eugene, Oregon

PenFed Credit Union -
Eugene, OR

Apply Now

Job Details

Full-time
$79,400 - $144,776 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Staff supervision
Data visualization software proficiency
Team supervision
Productivity software
Data visualization projects
Data analytics technologies

Full Job Description

Job Overview

PenFed is hiring a (Hybrid) Manager, Voice of the Member Insights at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon or Tysons, Virginia location. The primary purpose of this position is to administer PenFed's Voice of the Member (VOM) program, which aggregates member feedback across several channels and incorporates emerging feedback into comprehensive, actionable insights that are consumable by C-suite and senior leaders, as well as Product Management and Member Service teams. As part of VOM, this position will also support PenFed's Member Survey and Member Relationship Management programs.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Administer the Voice of the Member (VOM) program that collects and analyzes feedback across the member's lifecycle, including surveys, complaints, and sentiment.
Analyze large data sets to identify trends, patterns, and other actionable insights.
Use data to synthesize high-quality reports, dashboards and presentations that incorporate the member's voice in key business strategic decisions, drives accountability across the organization, and improves business outcomes.
Lead the development and management of member interaction surveys, produce dashboards, recurring and ad-hoc reporting, and insight curation resulting from the survey score and feedback.
Develop reporting on key customer metrics utilizing survey data, demographic data, and operational data.
Effectively employ AI tools and maintain competency with artificial intelligence technologies to optimize member experience insights.
Assist in the management of PenFed's Member Relationship Management program, which assesses all members across a variety of qualitative and quantitative metrics to assess member health & behaviors and member value to inform campaigns designed to improve member engagement and overall member satisfaction.
Conduct stakeholder training on the best use of member feedback tools.
Support the planning, program innovation and definition and evolution of the member experience across all channels.
Liaise with Operations and other business leaders within PenFed to socialize output from the VOM program and drive outcomes around improving member experience, increasing efficiency, and reducing costs.
Stay current with the latest innovations, trends and industry best practices in member experience and recommend ways to incorporate these practices into the approach for PenFed.
As a member of the Operations leadership team, maintains functional knowledge of all key Operational areas and provides oversight and input on strategic and tactical initiatives, as well as opportunities for improved business processes.

Qualifications

Equivalent combination of education and experience is considered.

Bachelor's degree in business, Marketing, or related field
Six (6) to Seven (7) years of professional experience required with experience in customer experience (CX), Voice of the Customer (VoC) and/or research practices and principles, financial institution preferred.
Minimum of three (3) years in a role supporting applied data analysis, management, and analytics
Two (2) to three (3) years of experience leading work, projects or peers required with five (5) years of experience in a management role preferred.
Excellent verbal and written communication skills required.
Deep understanding of data analytics, reporting, and data visualization
Ambitious and creative problem-solving skills required.
Proficient in Customer Experience Management tools such as Medallia Experience Cloud and/or Qualtrics XM Platform, including text analytics solutions.
Advanced Excel, PowerPoint, and Microsoft Office skills
Experience with Salesforce Service Cloud, Sales Cloud, or Financial Services Cloud a plus
Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency
The anticipated starting salary range for this role is $79,400.00 - $144,776.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [email protected] .

Apply Now

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