Top 917 operations lead Jobs in illinois

Beltone Call Center Team Lead
Alliance Hearing Inc —O'Fallon, IL
- $42,000 - $50,000 a year
- Weekends as needed
- Spanish
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Registered Nurse, Assistant Director of Nursing/Team Lead
Mercy Harvard Hospital —Harvard, IL
- $37.29 - $59.67 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Paid parental leave
- Health savings account
Quick Apply
Production Lead
Second Life Mac —Skokie, IL
- $22 - $25 an hour
- Full-time
- Mid-level
- Supervising experience
- Warehouse
Quick Apply
CNC Mill & Inspection Lead
Con-Form Industries —Schaumburg, IL
- $30 - $36 an hour
- Full-time
- Background check
- 5 years
- Team management
- Health insurance
- 401(k)
Quick Apply
Operations Leadership Development Program (LDP) - Emerging Leader
ProAmpac —Huntley, IL
- $72,000 a year
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Relocation assistance
- On-the-job training
Field Service Operations Lead - Chicago
Stiltz Inc. —Northbrook, IL
- $72,000 - $82,000 a year
- Construction site
- Residential
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead Operations & Maintenance Specialist
Green Era —Chicago, IL
- $50 - $55 an hour
- Weekends as needed
- Heavy equipment operation
- 5 years
- No background check
- Health insurance
- Dental insurance
Quick Apply
Case Manager Mental Health Professional Crisis Care Counselor Mobile- Lead
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT —Aurora, IL
- $25.50 an hour
- Overnight shift
- Spanish
- Licensed Clinical Social Worker
- Mid-level
- Paid training
- Continuing education credits
Production Operations Group Lead - Night Shift
Takeda Pharmaceutical —Round Lake Beach, IL
- $71,800 - $112,860 a year
- Weekends as needed
- Microsoft Word
- Customer service
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Production Operations Group Lead - Day Shift
Takeda Pharmaceutical —Round Lake Beach, IL
- $71,800 - $112,860 a year
- Weekends as needed
- Microsoft Word
- Customer service
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Assistant Beauty Team Leader
TESO LIFE —Naperville, IL
- From $22 an hour
- Weekends as needed
- Leadership
- Communication skills
- Entry level
- Health insurance
- Paid time off
Growth & Operations Lead
Brothers IN Sanitation —Buffalo Grove, IL
- From $500 a week
- Urgently hiring
- Clean driving record
- Residential
- Driver's License
Quick Apply
Production Engineering Lead
Unilever —Chicago, IL
- $88,600 - $133,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Accounting Team Lead Accounts Payable focus
PASONA N A, INC. —Woodridge, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
Warehouse Receiving Lead
Marcy Laboratories, Inc. —Glendale Heights, IL
- $22 - $24 an hour
- Overtime
- Bilingual
- Microsoft Word
- Spanish
- Health insurance
- Dental insurance
Quick Apply
10d
Operations Lead Project Specialist (New Product Introduction)
Quest Global —Rockford, IL
- $74,000 - $90,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Trading Operations Technical Lead
BP Energy —Chicago, IL
- $123,200 - $228,800 a year
- Hybrid work
- Customer service
- Pass drug screening
- Office
- Paid parental leave
- Paid holidays
2d
Beauty Team Leader
TESO LIFE —Rolling Meadows, IL
- From $24 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Health insurance
- 401(k)
Lead, Warehouse - 2nd Shift
ID Logistics —Joliet, IL
- $21.50 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Warehouse experience
- Health savings account
- Health insurance
Manager, SAP S4 Public Cloud P2R/EPPM Lead
KPMG —Chicago, IL
- $145,350 - $253,230 a year
- Full-time
- Finance
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
2d

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Beltone Call Center Team Lead

Alliance Hearing Inc -
O'Fallon, IL

Apply Now

Job Details

Full-time
$42,000 - $50,000 a year

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Employee relationship building

Full Job Description

Call Center Team Leader

Hearing Care Central National Contact Center
O’Fallon, IL | Full-Time | On-Site

Lead with Purpose. Grow with Impact.

At Hearing Care Central, we are the premier contact center for Beltone, the nation’s #1 hearing aid provider and every call we take helps someone reconnect with the world around them. We support Beltone hearing care clinics across the country by delivering exceptional patient experiences with empathy, precision, and integrity.

We’re looking for a Call Center Team Leader who thrives in a fast-paced environment, loves developing people, and is motivated by results. If you’re passionate about coaching teams, improving performance, and making a meaningful difference in patients’ lives, this role was built for you.

The Role

As a Call Center Team Leader, you’ll serve as a key connector between frontline Patient Relationship Specialists (PRS) and leadership. You’ll guide daily operations, elevate service quality, and empower your team to exceed performance goals while fostering a positive, high-engagement culture.

You’ll be trusted to lead, coach, problem-solve, and drive real impact across inbound, outbound, and omnichannel patient interactions.

What You’ll Do

Lead & Inspire

Supervise, motivate, and support a team of Patient Relationship Specialists.
Create a culture of accountability, collaboration, and continuous improvement.
Serve as the first point of escalation for agent questions and patient concerns.
Provide real-time coaching to reinforce best practices and service excellence.
Foster a positive, collaborative & performance driven team culture

Drive Performance & Quality

Monitor team and individual KPIs including call quality, AHT, booking rates, CSAT, and adherence.
Conduct coaching sessions, performance reviews, and development conversations.
Review calls and interactions to ensure compliance, quality, and patient satisfaction.
Identify training opportunities and support skill development across the team.

Communicate & Collaborate

Clearly communicate goals, updates, and operational changes.
Share insights and performance trends with leadership through reporting.
Support new initiatives, tools, scripts, and campaigns.
Participate in team meetings and cross-functional projects.

Support Patients When It Matters Most

Handle complex or escalated patient interactions with professionalism and empathy.
Ensure HIPAA compliance and adherence to company policies at all times.

What You Bring

Required

Associate’s degree or equivalent (60 credit hours); Bachelor’s preferred.
2+ years of call center or patient service experience.
1+ year in a supervisory, lead, or coaching role.

Skills That Set You Apart

Strong leadership, coaching, and interpersonal skills.
Confident communicator - verbal and written.
Data-driven mindset with the ability to analyze metrics and drive improvement.
Excellent problem-solving and conflict-resolution abilities.
Organized, adaptable, and comfortable in a metrics-driven environment.
High level of professionalism, reliability, and integrity.
Ability to work well with a variety of personalities & effectively build relationships with employees
Effective organizational and time management skills with the ability to work effectively and meet deadlines

Preferred (Not Required)

Experience in healthcare or patient-focused environments.
Strong patient service skills and knowledge or patient experience best practices.
Knowledge of HIPAA compliance.
Proficiency with CRM systems, call center platforms, and Microsoft Office.
Experience with call monitoring and QA tools.
Bilingual (Spanish) a plus.

Work Environment & Schedule

Fast-paced, collaborative call center environment.
On-site, full-time position.
Schedule flexibility may be required, including evenings, weekends, or holidays.
May require monitoring sensitive or challenging customer reactions
Required to speak clearly and listen; sit for prolonged periods, stand, walk short distances, reach, lift (20 lbs. or less), and repeat motions that use wrists, hands and fingers.

What We Offer

Competitive pay with performance incentives
Clear pathways for career growth and leadership development
Ongoing training and professional development
Supportive, team-oriented culture
Purpose-driven work that truly helps people hear and connect

Compensation & Benefits:

Starting at $42,000 - $50,000 annually. Depending on experience & assessment scores
Paid Time Off (after 90 days)
Paid Holidays
401(k) (after 60 days)
Health, Dental, Vision, FSA, Short & Long Term Disability, Voluntary Life, and more (after 60 days)

If you’re ready to lead a team, grow your career, and make a difference - we’d love to meet you.

Apply Now

Refine Your Search

operations lead jobs in illinois

Beltone Call Center Team Lead

Registered Nurse, Assistant Director of Nursing/Team Lead

Production Lead

CNC Mill & Inspection Lead

Operations Leadership Development Program (LDP) - Emerging Leader

Field Service Operations Lead - Chicago

Lead Operations & Maintenance Specialist

Case Manager Mental Health Professional Crisis Care Counselor Mobile- Lead

Production Operations Group Lead - Night Shift

Production Operations Group Lead - Day Shift

Assistant Beauty Team Leader

Growth & Operations Lead

Production Engineering Lead

Accounting Team Lead Accounts Payable focus

Warehouse Receiving Lead

Operations Lead Project Specialist (New Product Introduction)

Trading Operations Technical Lead

Beauty Team Leader

Lead, Warehouse - 2nd Shift

Manager, SAP S4 Public Cloud P2R/EPPM Lead

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