Top 121 Front of house supervisor Jobs in Irvine Ca

Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $26.78 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Part Time Front Desk Agent
Marriott Costa Mesa —Costa Mesa, CA
- $26.25 an hour
- Part-time
- Math
- Fair chance
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
Marriott Costa Mesa —Costa Mesa, CA
- $28.25 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
2d
Housekeeping Supervisor
Orange Grove Inn —Tustin, CA
- $18 - $22 an hour
- Part-time
- Mid-level
- Hotel
- Team management
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager in Training (Gen Tustin)
Gen Korean BBQ —Tustin, CA
- $21 - $24 an hour
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor/Manager on Duty
Hampton Inn & Suites Mission Viejo, CA —Mission Viejo, CA
- From $24 an hour
- 8 hour shift
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Restaurant Implementation Coordinator
NEXT ROBOT —Walnut, CA
- $48,000 - $72,000 a year
- Overtime
- English
- Mid-level
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
13h
Shift Manager at Urth Caffe Orange
Urth Caffe —Orange, CA
- $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Water Grill South Coast Plaza —Costa Mesa, CA
- $70,304 - $80,000 a year
- Weekends as needed
- Background check
- Bar
- Sales
- Health savings account
- Health insurance
Quick Apply
Retail Cosmetics Merchandising Associate - Estee Lauder/Clinique, South Coast Plaza - Part Time
Macy’s —Costa Mesa, CA
- $17.00 - $21.46 an hour
- Part-time
- Merchandising
- English
- Entry level
- Store discount
- Paid holidays
9d
Overnight Front Office Supervisor
FAIRMONT —Long Beach, CA
- $31.50 an hour
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Leadership
Quick Apply
Jamba Team Member
Jamba —Santa Ana, CA
- $20.00 - $20.01 an hour
- Part-time
- No education required
- Fast casual restaurant
- In-person
- Paid training
- Paid time off
Quick Apply
Guest Services Supervisor
Legends Global —Long Beach, CA
- $30.25 - $32.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- 2 years
- Disability insurance
- Health insurance
ASSISTANT GENERAL MANAGER
Din Tai Fung North America —Anaheim, CA
- $112,000 - $139,950 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Supervisor Front Desk
Sage Hospitality —Irvine, CA
- $23 - $24 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Night Auditor
Hotel Zessa —Santa Ana, CA
- $18.50 an hour
- Weekends as needed
- English
- Hotel
- Fair chance
- Free parking
- Paid jury duty
Quick Apply
10d
Director of Events
PSQ Productions —Irvine, CA
- $90,000 - $120,000 a year
- Weekends as needed
- 7 years
- Microsoft Excel
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Area Guest Experience Director
Casa Loma Beach Hotel —Laguna Beach, CA
- $75,000 - $90,000 a year
- Weekends as needed
- Spanish
- CPR Certification
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Restaurant Shift Supervisor
MOD Super Fast Pizza, California, LLC —Irvine, CA
- $22.00 - $25.93 an hour
- 18 years or older
- Fast casual restaurant
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent
BALBOA BAY CLUB VENTURES LLC —Newport Beach, CA
- $23.20 an hour
- Weekends as needed
- Basic math
- Hotel
- Communication skills
Quick Apply

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front of house supervisor jobs near irvine ca

Front Desk Agent

The Westin Anaheim Resort -
Anaheim, CA

Quick Apply

Job Details

Full-time
$26.78 an hour

Qualifications

Cost management
Financial forecasting
Computer operation
Cash amount verification
Property management tools
Word processing
Computer literacy
Writing skills
In-person customer service
English
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Cost control
High school diploma or GED
Budget forecasting
Profit & loss
Driver's License
Supervising experience
Computer hardware
Desktop applications
Leading team collaboration initiatives
Business operations
Profit and loss analysis
Team motivation (leadership skill)
Balancing end-of-day transactions

Full Job Description

JOB OVERVIEW:

Responsible for processing all guest check-ins/check-outs, confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

WORK REQUIREMENTS:

Front Desk Agent Responsibilities

Participate and work with departments in the day to day operations of Front Desk, Front Services, Service Express and Guest Services.
Adhere and have a complete understanding of the Safety Rules and Regulations.
Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
Responsible for the accurate check-in and check-out of each guest.
Ensures that all guest contact is courteous, informative and thorough.
Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel.
Is responsible for the control of safe deposit transactions.
Works closely with Department Leaders to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.
Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
Adheres to all regulatory, company and department policies and procedures.
Working knowledge of Guest Service operations and be able to perform duties - offer suggestions and provides descriptive literature pertaining to trips, excursions, Resort events and hours of operations for Resort outlets
Completes all other duties assigned.

Maintaining Property Standards

Providing Exceptional Customer Service
Handles guest problems and complaints efficiently.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations.

Major areas of responsibility include but are not limited to:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guest needs, respond promptly and acknowledge all guests, however busy and at any time of day.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Working knowledge of all inhouse group activities, locations and times set.
Maintain a working knowledge of all hotel and departmental policies and procedures.
Using empowerment and be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Ensure brand required and service programs are executed properly.
Communicates with key departments (Housekeeping, engineering, Food & Beverage, reservations, Sales and event planning) to ensure luxury 4 Diamond guest experience from arrival to departure.
Communicate closely with housekeeping and maintenance regarding discrepancies and ensure a luxury 4 diamond experience quality of Front Office.
Respond to all guests’ requests, problems and concerns presented in person or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Complete all duties and checklists on a daily basis and ensure your supervisor checks completion.
Ensure Marriott Rewards account number is associated with frequent guest’s accounts and enroll those guests are not already members.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Qualifications and Requirements

Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
Degree in Hotel Management preferred.
Knowledge of effective office organizational practices.
Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Ability to lead and participate as a member of a team to move the team forward.
Strong team player and able to motivate a team.
Excellent written and verbal communication skills (English).
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance in compliance with the handbook policies.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Complete designated cashier and closing reports in the property management system.
Count bank at the beginning and end of each shift. Balance and drop receipts according to accounting specifications.
Perform other duties as requested by management.
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Proven ability in leading and motivation people.
Understanding Financial Statements (P&L).
Knowledge of Light Speed and GXP preferred.
Understanding of Budgeting procedures for all Front of the House departments.
Excellent knowledge of forecasting.
Understanding purchasing and cost control procedures.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

EDUCATION & PHYSICAL REQUIREMENTS:

High School diploma or GED; 1 year of experience in the Guest Services, Front Desk, or related professional area.
2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality or Business Administration preferred.
Experience in the hospitality industry preferred
Experience in 4 Diamond Rated Hotel preferred
Opening hotel experience preferred.
Demonstrated skills in supervising and leading an operations team to revenue goal achievement
Must be able to walk/stand for long periods of time
Excellent communication skills
Must be able to work days, nights, weekends and holidays
Great knowledge of chemicals
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Frequently use hands for keyboard and arms to reach.

COMMUNICATION REQUIREMENTS:

Able to communicate effectively in English/Spanish preferred, both verbally and in writing.
Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

LICENCES/CERTIFICATIONS:

Valid driver’s licenses required.

Quick Apply

Refine Your Search

front of house supervisor jobs in irvine ca

Front Desk Agent

Part Time Front Desk Agent

Front Desk Supervisor

Housekeeping Supervisor

Assistant Manager in Training (Gen Tustin)

Front Desk Supervisor/Manager on Duty

Restaurant Implementation Coordinator

Shift Manager at Urth Caffe Orange

Restaurant Manager

Retail Cosmetics Merchandising Associate - Estee Lauder/Clinique, South Coast Plaza - Part Time

Overnight Front Office Supervisor

Jamba Team Member

Guest Services Supervisor

ASSISTANT GENERAL MANAGER

Supervisor Front Desk

Night Auditor

Director of Events

Area Guest Experience Director

Restaurant Shift Supervisor

Front Desk Agent

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