Top 3394 Site lead Jobs in Miramar Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Roofing Foreman ** EXPERIENCE REQUIRED**
Paletz Windows & Doors —Davie, FL
- $20 - $30 an hour
- Full-time
- Heavy lifting
- Construction site
- Mid-level
Quick Apply
Land Survey Party Chief
JBM Data System, LLC —Coral Gables, FL
- $30 - $40 an hour
- Extended hours
- Clean driving record
- Construction site
- English
- Profit sharing
- Health insurance
Quick Apply
Senior Roadway Design Engineer (P.E.) (P.E LICENSE REQUIRED)
SGF Global —Miami, FL
- $120,000 - $140,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid holidays
- Relocation assistance
Quick Apply
11d
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Product & Merchandising Leader
Shift Wear —Hialeah, FL
- $59,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
RCM Physician Practice Educator, BHMG Revenue Management, FT,08:30A-5P
Baptist Health South Florida —Miami, FL
- Multiple hires
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Wellness program
- Health insurance
Environmental Field Technician / Inspector
AERIS —Margate, FL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Director of Clinical Services - RN Home Health
Confidential —Hallandale Beach, FL
- Full-time
- Nursing
- RN License
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Director Interior Design/Brand Liaison, Construction Management, FT,8A-4:30P
Baptist Health South Florida —Miami, FL
- $129,932.84 - $168,912.69 a year
- Full-time
- Bachelor's degree
- Senior level
- Construction Management
- Wellness program
- Health insurance
Head of Sales
Crystalia Glass LLC —Pompano Beach, FL
- $200,000 - $250,000 a year
- Full-time
- 7 years
- In-person
- Senior level
Quick Apply
Piano School Director - Miami, FL
Payam Music —Miami, FL
- $75,000 - $100,000 a year
- Weekends as needed
- School experience
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Sales Manager - Audio Visual, Event Technology
Pinnacle Live —Miami Beach, FL
- Hospitality
- Writing skills
- Bachelor's degree
- Dental insurance
- Paid time off
Quick Apply
11d
Global Director of Quality
Confidential —Miami, FL
- From $180,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
1d
Antifreeze Sales & Service Rep - AFSR
Heritage-Crystal Clean, LLC —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- CDL B
- Hazmat Endorsement
- Customer service
- Wellness program
- Disability insurance
Quick Apply
1d
Business Development Executive – Commercial Facilities Services
Opus Operations —Miami, FL
- $60,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Business development
- Paid time off
Quick Apply
Kitchen Cabinetry Sales Executive
United Cabinets —Hialeah, FL
- $750 - $1,000 a week
- Full-time
- Background check
- Sales
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Outside Sales Representative
Chetu Inc. —Sunrise, FL
- $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sales Closer
Broten Garage Door Sales —Pompano Beach, FL
- Full-time
- Sales
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
Life Insurance Sales Agent | 12–17 Inbound Opportunities Daily | $100K–$400K+
LionRock Financial Services —Hallandale Beach, FL
- $100,000 - $400,000 a year
- Full-time
- Spanish
- Sales
- No background check
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

site lead jobs in miramar fl

Remote Contact Center Supervisor

Roofing Foreman EXPERIENCE REQUIRED

Land Survey Party Chief

Senior Roadway Design Engineer (P.E.) (P.E LICENSE REQUIRED)

Legal Administrative Services Supervisor

Product & Merchandising Leader

RCM Physician Practice Educator, BHMG Revenue Management, FT,08:30A-5P

Environmental Field Technician / Inspector

Director of Clinical Services - RN Home Health

Director Interior Design/Brand Liaison, Construction Management, FT,8A-4:30P

Head of Sales

Piano School Director - Miami, FL

Senior Sales Manager - Audio Visual, Event Technology

Global Director of Quality

Antifreeze Sales & Service Rep - AFSR

Business Development Executive – Commercial Facilities Services

Kitchen Cabinetry Sales Executive

Outside Sales Representative

Sales Closer

Life Insurance Sales Agent | 12–17 Inbound Opportunities Daily | $100K–$400K+

I want to receive the latest job alert for site lead in miramar fl

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