Top 1424 Support manager Jobs in Puyallup, Wa

Help Desk Manager
Confidential —Auburn, WA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Manager
Check Out My Card LLC —Algona, WA
- $87,000 - $120,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
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13d
Print-on-Demand Production Lead
OCEANCLOUD —Kent, WA
- $23 - $27 an hour
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
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Canvass Manager
Sound Performance Restoration —Lakewood, WA
- Full-time
- Clean driving record
- Management
- Customer service
- Paid training
- On-the-job training
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5h
Banquets Managers
Hilton Seattle Airport Hotel & Conference Center —SeaTac, WA
- $86,500 - $92,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
14d
Project Manager/Construction Superintendent
IBI Inc —Auburn, WA
- $80,000 - $140,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Maintenance Supervisor
Confidential —Pierce County, WA
- $29 - $31 an hour
- Weekends as needed
- Carpentry
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Project Manager (General Contracting)
BlueCore Power LLC —Tacoma, WA
- $85,000 - $110,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health insurance
- Dental insurance
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Veterinary Practice Manager
Blue River PetCare —Puyallup, WA
- $33 - $35 an hour
- Full-time
- Mid-level
- US work authorization
- Business Administration
- Health savings account
- Relocation assistance
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Assistant Manager
Olympic multi–Family Management —Pierce County, WA
- $25 - $27 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
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Maintenance Supervisor
Confidential —Pierce County, WA
- $28 - $30 an hour
- Weekends as needed
- Carpentry
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Clinical Supervisor
Traverse Therapy Services —Tukwila, WA
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- LMFT
- Management
- Mid-level
- Health savings account
- Health insurance
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Case Manager II - Bilingual in Arabic
Neighborhood House —Tukwila, WA
- $31.48 - $34.90 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Microsoft Access
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Roving Community Manager- Pierce County
Olympic Multi-Family MGMT —Pierce County, WA
- $33 - $35 an hour
- Weekends as needed
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Water Restoration Project Manager
Robinson Restoration —Kent, WA
- $80,000 - $110,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Paid training
- Paid holidays
Quick Apply
Early Learning Program Manager (Bilingual in Chinese)
Chinese Information and Service Center (CISC) —Renton, WA
- $89,440 - $95,680 a year
- Full-time
- Management
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Assistant Manager
Confidential —Pierce County, WA
- $23 - $25 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Assistant Spa Manager - Puyallup. Base Pay plus commissions & bonuses!
Hand & Stone Massage And Facial Spa- Puyallup —Puyallup, WA
- $20 - $22 an hour
- Weekends as needed
- Management
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Affordable Housing Community Manager
Asset Living —Spanaway, WA
- $80,168.40 - $81,000.00 a year
- On call
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Front Office Manager
Green Leaf Dental —Seattle, WA
- $60,000 - $70,000 a year
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply

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support manager jobs near puyallup, wa

Help Desk Manager

Confidential
Auburn, WA

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Quality control corrective actions
Asset management
Endpoint Security
Knowledge management
Communication with suppliers
Managing technical support teams
Customer communication
Mobile device support
Performance improvement leadership
ITIL Certification
IT user and group management
Managing teams in a customer support role
Procedural guides
IT asset management
Team leadership
Standard Operating Procedures (SOPs) implementation
Operations coordination
Coaching
Performance Reporting
Metrics Reporting
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Improving operational efficiency
Talent development
Performance management
3 years
Team development
Quality performance measurement

Full Job Description

Job description:

Who We Are

For decades, we have built a strong reputation for providing exceptional customer service, reliable equipment solutions, and expert support to customers in the construction, agriculture, landscaping, and industrial sectors.

Our organization offers a comprehensive range of equipment, parts, service, and rental solutions and is backed by a dedicated team committed to operational excellence and customer success. We pride ourselves on fostering a collaborative, team-oriented culture that values safety, accountability, continuous improvement, and employee development.

Job Duties:

Serve as the first point of escalation for Tier 1 and Tier 2 technicians, providing hands-on support during escalations, high-volume periods, and critical incidents
Mentor, coach, and hold helpdesk staff accountable to service standards, documentation quality, and professional customer support expectations
Oversee daily ticketing operations, including ticket backlog, prioritization, aging tickets, first response time, resolution time, SLA compliance, escalation trends, and internal customer satisfaction
Provide hands-on support for escalated issues involving Microsoft 365, Azure AD, networking, hardware, software, printers, mobile devices, and line-of-business applications
Own and improve helpdesk processes, including ticket categorization, prioritization, escalation procedures, SOP adherence, knowledge base accuracy, and recurring issue reduction
Support onboarding and offboarding processes, including account setup, equipment readiness, asset assignment and return tracking, access coordination, and access removal validation
Reinforce cybersecurity and compliance expectations, including MFA usage, least-privilege access handling, phishing escalation, secure onboarding and offboarding, and policy adherence
Support users across multiple locations and operating companies, coordinating remote and onsite support coverage while balancing priorities across business units
Coordinate with third-party vendors, carriers, MSPs, software providers, and hardware partners; track vendor escalations through resolution and communicate status to users and IT leadership
Prepare regular helpdesk performance summaries for IT leadership, identify recurring issues, and recommend corrective actions or continuous improvement opportunities
Collaborate with IT leadership on projects, upgrades, asset lifecycle management, reporting, and compliance initiatives

Experience

3–5+ years of IT support experience, with at least 1 year in a lead, senior, supervisory, or mentoring role
Strong working knowledge of Windows 10/11, macOS, Microsoft 365, Azure AD, endpoint support, networking basics, printers, mobile devices, and common business applications
Experience managing or improving ticketing system workflows, preferably with Freshservice, ServiceNow, or a similar ITSM platform
Ability to use helpdesk metrics and reporting to manage workload, improve service quality, reduce recurring issues, and communicate performance to IT leadership
Proven ability to coach, train, and support IT staff while building accountability, consistency, and strong documentation habits
Understanding of cybersecurity best practices, including MFA, phishing response, least-privilege access, secure account handling, and escalation of potential incidents
Strong communication, customer service, problem-solving, documentation, and follow-through skills
Experience supporting multi-site or distributed business environments preferred
Certifications such as CompTIA Network+, Security+, ITIL, Microsoft, or similar are preferred

Candidates must be authorized to work in the U.S. All prospective employees will be subject to our pre-employment background screening process following acceptance of a job offer, including criminal background check, driving records, as well as education and work experience verification, depending on the position.

We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

This company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

support manager jobs in puyallup, wa

Help Desk Manager

Customer Support Manager

Print-on-Demand Production Lead

Canvass Manager

Banquets Managers

Project Manager/Construction Superintendent

Maintenance Supervisor

Project Manager (General Contracting)

Veterinary Practice Manager

Assistant Manager

Maintenance Supervisor

Clinical Supervisor

Case Manager II - Bilingual in Arabic

Roving Community Manager- Pierce County

Water Restoration Project Manager

Early Learning Program Manager (Bilingual in Chinese)

Assistant Manager

Assistant Spa Manager - Puyallup. Base Pay plus commissions & bonuses!

Affordable Housing Community Manager

Front Office Manager

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