Top 1414 Onboarding manager Jobs in Richmond, Ca

Onboarding Manager
Jumio —San Francisco, CA
- Email
- Remote
- Mid-level
- Organizational skills
- Leadership
Quick Apply
10d
Program Supervisor
Alameda Family Services —Alameda, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- LMFT
- Spanish
- Health insurance
- Dental insurance
Quick Apply
FAAS Senior Manager - Integrated Finance Managed Services -Transition and Onboarding Lead
EY —San Francisco, CA
- Senior level
Surgery Department Lead - Experienced Veterinary Assistant or RVT!
San Francisco Animal Medical Center —San Francisco, CA
- $35 - $44 an hour
- Full-time
- Blood sampling
- Hospital
- Surgery
- Continuing education credits
- Commuter assistance
Quick Apply
FAAS Senior Manager - Integrated Finance Managed Services -Transition and Onboarding Lead
EY —San Francisco, CA
- $146,700 - $380,800 a year
- English
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
ABA Clinical Supervisor (Sr. Program Manager)
Autism Learning Partners —San Leandro, CA
- $31.00 - $37.50 an hour
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Current TB test
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
6d
Programs and Engagement Manager
Congregation Sha'ar Zahav —San Francisco, CA
- $70,600 - $85,400 a year
- Weekends as needed
- Background check
- Google Workspace
- Management
- Paid holidays
- Health insurance
Quick Apply
6d
Senior Manager of Operations and People
Center for Ecoliteracy —Berkeley, CA
- $90,000 - $105,000 a year
- Email
- Hybrid work
- 5 years
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
11d
Restaurant Manager
Underdogs Tres —San Francisco, CA
- $70,304 - $80,000 a year
- Weekends as needed
- Bar
- Spanish
- Management
- Profit sharing
- Paid training
Quick Apply
Hospitality Manager
Integrated Community Services —San Rafael, CA
- $71,000 - $75,000 a year
- Full-time
- Background check
- Hospitality
- Google Workspace
- Mileage reimbursement
- Health insurance
Quick Apply
12d
General Manager
Andytown Coffee Roasters —San Francisco, CA
- $72,000 - $85,000 a year
- Full-time
- Google Workspace
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
Operations Manager
Temco Logistics —Richmond, CA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Epic Credentialed Trainer & Super User Lead
San Mateo County Health —South San Francisco, CA
- From $45 an hour
- Temporary
- Classroom
- Nursing
- Microsoft Excel
Quick Apply
12d
Engagement Manager
Robert Half —San Francisco, CA
- $65 - $70 an hour
- Temporary
- Mid-level
- US work authorization
- Fair chance
- Disability insurance
- Dental insurance
Quick Apply
5d
Paid Social Media Manager
Recruitics —Lafayette, CA
- $70,000 - $90,000 a year
- Full-time
- 18 years or older
- Marketing
- Mid-level
- Paid parental leave
- Dental insurance
Program Manager - Therapeutic Playroom (Bilingual)
Safe & Sound —San Francisco, CA
- From $81,554 a year
- Full-time
- Hybrid work
- Spanish
- CPR Certification
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Quick Apply
Regional Property Manager
Premier Talent Partners —Oakland, CA
- $100,000 - $110,000 a year
- Temporary
- 5 years
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
4d
Head Pastry Chef / Bakery Manager (commissary)
elaichi co. —Emeryville, CA
- $28 - $36 an hour
- Weekends as needed
- Bakery
- Mentoring
- In-person
- 401(k)
- Paid time off
Quick Apply
Sr Product Mgr II- Commerce, Subscriber Growth & Monetization
Disney Entertainment and ESPN Product & Technology —San Francisco, CA
- $155,700 - $228,600 a year
- 7 years
- Computer Science
- Master's degree
Pharmacy Manager/Pharmacist in Charge
CVS Health —Walnut Creek, CA
- $65.73 - $79.16 an hour
- Weekends as needed
- Mid-level
- Travel
- Military encouraged
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for onboarding manager in richmond, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

onboarding manager jobs near richmond, ca

Onboarding Manager

Jumio -
San Francisco, CA

Quick Apply

Job Details

10 days ago

Qualifications

Customer communication

Full Job Description

Role Purpose:

The Onboarding Manager is responsible for guiding customers from contract signature through successful implementation, go-live, and initial value realization (time to value).

The role owns the customer onboarding journey and partners closely with the implementation manager, ensuring customers achieve a fast, predictable, and high-quality deployment experience while coordinating activities across the customer, implementation manager, Product, Support, and Customer Success teams.

The Onboarding Manager serves as the customer's primary point of contact during onboarding and is accountable for achieving time-to-value, removing implementation obstacles, and ensuring customers are ready to successfully adopt Jumio solutions.

The Onboarding Manager is also responsible for ensuring a seamless transition to the Customer Success Manager, including formal handover of documented customer context, goals, and agreed success criteria, so that long-term value realization begins from a position of strength Help customers successfully deploy and launch Jumio solutions to achieve value as quickly and effectively as possible.

Example Responsibilities:

Own Customer Onboarding

Act as the primary owner of the onboarding and implementation process
Lead customers from post-sale handoff through successful go-live
Create and maintain implementation plans, milestones, risks, and dependencies
Align on success criteria — define what a successful go-live looks like from the customer's perspective
Build and share the implementation project plan with clear milestones and named owners on both sides
Establish a regular cadence — weekly syncs, status updates, and a defined escalation path
Drive accountability across both customer and internal teams
Ensure customers understand the implementation process, timelines, and success criteria

Accelerate Time-to-Value

Guide customers through onboarding activities required to achieve production readiness
Identify and remove blockers that delay implementation
Ensure customers reach agreed milestones as quickly as possible
Track onboarding progress and proactively intervene when projects fall behind
Ensure the customer can operate the platform independently at go-live

Coordinate Cross-Functional Delivery

Partner with Implementation Managers, Product, Support, and Customer Success Managers
Establish a contacts map — Jumio contacts mapped to customer contacts to ensure multi-threaded engagement
Facilitate implementation workshops, status meetings, and readiness reviews
Coordinate escalation and issue resolution activities when required
Ensure a smooth transition between pre-sales, onboarding, and ongoing customer success ownership

Manage Customer Stakeholders

Build trusted relationships with customer project managers, implementation teams, and business sponsors
Communicate project status, risks, and decisions clearly and proactively
Provide documentation, guides, and self-serve resources to support customer readiness
Align stakeholders around timelines, priorities, and expected outcomes
Maintain customer confidence throughout the onboarding process

Drive Go-Live Readiness

Validate completion of implementation milestones and success criteria
Coordinate go-live planning and readiness reviews
Ensure customers are operationally prepared to launch
Support go-live day execution, including a war room setup pre- and post-launch with close monitoring for 72 hours
Support early adoption and stabilization activities following go-live

Foster Continuous Improvement

Identify recurring onboarding challenges and process inefficiencies
Recommend improvements to onboarding methodologies, tools, templates, and customer communications
Capture customer feedback and implementation insights to improve future customer experiences
Contribute to the development of scalable onboarding best practices

Skills, Experience and Qualifications:

Experience leading customer onboarding, implementation, project management, or customer success programs in a SaaS or technology environment
Strong project management and stakeholder management skills
Ability to manage multiple customer onboardings simultaneously
Excellent communication and presentation skills
Experience coordinating cross-functional teams
Strong problem-solving and organizational skills

Great to have Experience and Qualifications:

Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
Project management certification or equivalent experience
Experience working with global enterprise customers

Key Characteristics

Customer obsessed
Comfortable with ambiguity
Articulate and persuasive
High EQ
Curious and coachable
Clear and direct communicator
Continuous learner
Accountable
Commercially Aware
Resilient and tenacious
Big picture and the detail

Example Success Measures

This role has many ways to make a positive impact and we are always open to new ways of measuring progress and success. The below are some of the main areas this role can directly influence and improve.

Time-to-Live

Time-to-Value

On-Time Implementation Completion

Customer Onboarding Satisfaction

Go-Live Success Rate

Early Adoption Metrics

First 90 Day Customer Health

Escalations during onboarding

Implementation Backlog Age

Handover Quality to CS

Key Stakeholders

External

Internal

Customer Project Managers

Implementation Managers

Dev/Technical Leads

Pre Sales Engineers

Operations Teams

Account Executives/Account Managers

Business Sponsors

Product & Engineering

Risk and Fraud Specialists

Support & Escalation teams

Executive Stakeholders

Customer Success Managers

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we're expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio's application, recruitment, and hiring processes, as described in Jumio's Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].

Quick Apply

Refine Your Search

onboarding manager jobs in richmond, ca

Onboarding Manager

Program Supervisor

FAAS Senior Manager - Integrated Finance Managed Services -Transition and Onboarding Lead

Surgery Department Lead - Experienced Veterinary Assistant or RVT!

FAAS Senior Manager - Integrated Finance Managed Services -Transition and Onboarding Lead

ABA Clinical Supervisor (Sr. Program Manager)

Programs and Engagement Manager

Senior Manager of Operations and People

Restaurant Manager

Hospitality Manager

General Manager

Operations Manager

Epic Credentialed Trainer & Super User Lead

Engagement Manager

Paid Social Media Manager

Program Manager - Therapeutic Playroom (Bilingual)

Regional Property Manager

Head Pastry Chef / Bakery Manager (commissary)

Sr Product Mgr II- Commerce, Subscriber Growth & Monetization

Pharmacy Manager/Pharmacist in Charge

I want to receive the latest job alert for onboarding manager in richmond, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected