Top 2340 Dispatch manager Jobs in Rochester Ny

Supervisor, Service Desk
University of Rochester —Brighton, NY
- $64,200 - $96,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Coordinator of Administrative Services
City of Rochester, NY —Rochester, NY
- $87,431 - $115,281 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
8d
Manager, Central Services
University of Rochester —Rochester, NY
- $87,360 - $117,936 a year
- Full-time
- Microsoft Outlook
- Hospital
- Bachelor's degree
Electrical Designer/ Estimator/Project Manager
Douglas Electric Co., Inc —Rochester, NY
- $75,000 - $100,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Health savings account
- Health insurance
Quick Apply
Hospice Nurse Manager
UR Medicine Home Care —Webster, NY
- $67,700 - $115,045 a year
- Full-time
- Nursing
- RN License
- Inpatient
Quick Apply
Business Office Manager
the Fitch Design Studio (Fitch Construction, Inc.) —Fairport, NY
- $24 - $30 an hour
- Full-time
- Office
- Administrative experience
- QuickBooks
- 401(k)
- Paid time off
Quick Apply
Property Manager - Brighton Location
Mark IV Enterprises —Rochester, NY
- $50,000 - $65,000 a year
- Full-time
- Sales
- Mid-level
- Apartments
- Health insurance
- Dental insurance
Loan Officer/Member Service Representative
Ever $ Green Federal Credit Union —Rochester, NY
- $24 - $27 an hour
- Full-time
- Mid-level
- Office
- Data entry
Quick Apply
Quality Manager
Weco Manufacturing —Rochester, NY
- $75,000 - $95,000 a year
- Microsoft Excel
- 5 years
- Analysis skills
Quick Apply
10d
Quality Assurance Manager
Unither Pharmaceuticals —Rochester, NY
- $115,000 - $127,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Product management
4d
Manager- Quality Assurance
Southco —Honeoye Falls, NY
- $120,000 - $150,000 a year
- Online Application
- Background check
- Spanish
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Estimator/General Manager - Auto Body Shop (2 years of experience)
Confidential —Rochester, NY
- $61,000 - $120,000 a year
- Full-time
- Google Workspace
- Customer service
- Writing skills
- Paid holidays
- Paid time off
Quick Apply
Commercial HVAC Project Manager
VP Supply Corp —Rochester, NY
- $62,000 - $65,000 a year
- Mid-level
- Office
- 3 years
Quick Apply
4d
Property Manager
Confidential —Rochester, NY
- From $60,000 a year
- Full-time
- Mid-level
- Apartments
- In-person
- Disability insurance
- Health insurance
Quick Apply
2d
Manager, Nursing - Cardiothoracic and Cardiac Intensive Care Unit - Rochester General Hospital
Rochester General Hospital —Rochester, NY
- $95,000 - $140,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
Quick Apply
Property Manager - Luxury City Living
Mark IV Enterprises —Rochester, NY
- $57,000 - $66,800 a year
- Full-time
- Sales
- Mid-level
- In-person
- Health insurance
- Dental insurance
Registered Nurse Manager
Tallavera —Rochester, NY
- $90,000 - $105,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
10d
HHUNY Care Manager
FLACRA —Rochester, NY
- $18.00 - $19.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Client Relations Manager
Daybright Financial —Rochester, NY
- $18.25 - $23.00 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
9d
Assistant Nurse Manager - Monroe Residential Campus
Hillside Children’s Center —Rochester, NY
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- Nursing
- Clean driving record
- 403(b) matching
- Health insurance
Quick Apply

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Supervisor, Service Desk

University of Rochester -
Brighton, NY

Apply Now

Job Details

Full-time
$64,200 - $96,200 a year

Qualifications

De-escalation techniques
Conflict de-escalation
High school diploma or GED

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 111

Compensation Range:

$64,200.00 - $96,200.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides guidance, training, mentoring and general oversight of the Service Desk, whose primary role is to support the complex technical environment of the University community and its end-user base. Works with Service Desk leadership to monitor and evaluate personnel and brings forward any performance issues or concerns. Assists with reporting on staff and team metrics. Provides daily third-level advisory support to agents and other IT areas in the University. Provides leadership in executing projects and initiatives that enhance the customer service base.
Acts as an escalation point for other Service Desk personnel for issues that may require additional troubleshooting or expertise as a Subject Matter Expert. Maintains ownership for select SaaS relationships and escalates to these vendors for incident remediation. Participates in incident response with Service Desk leadership. Assists Service Desk staff with inbound phone calls during peak periods or during major incidents when the call level is high. Provides support for staff, allocates and assigns personnel and technical resources to meet needs. Takes part in recruiting, scheduling and evaluation processes. May participate in on-call rotation as needed.

ESSENTIAL FUNCTIONS

Ensures staff are knowledgeable and comply with all organizational policies and procedures. Monitors individual staff performance through data analysis, customer feedback, regular reporting and performance evaluations. Identifies areas of growth and improvement. Collaborates with senior leadership in the review and evaluation of staff. Assists with the hiring process of new staff. Allocates and assigns resources to meet needs.
Manages the escalation of incidents among various technical groups. Takes ownership as a Subject Matter Expert (SME) for some Software as a Service (SaaS) relationships and handles escalations with those vendors. Contributes to enterprise-wise projects that impact the operations of the Service Desk by developing timelines and milestones, communicating with the appropriate user base, setting priorities and managing the progression of project implementation tasks. Participates in project meetings.
Provides supervision to Service Desk staff. Assesses, mentors and supports staff during processing of incoming incidents and requests to ensure the highest level of customer service.
Manages functional activities performed on the Service Desk to ensure the highest level of throughput. Uses independent judgment in decision-making when faced with unique customer situations, focusing on providing the highest level of customer satisfaction and business continuity. Acts as a first escalation point for service-related issues presented to the Service Desk. Communicates actively with appropriate leadership groups to coordinate problem resolution. Participates in ongoing workflow evaluation resulting in continuous process improvement.
Contributes to the development, design and implementation of the Service Desk training program. Identifies opportunities to enhance training needs in areas that become technical priorities for departments and the organization. Assists with the onboarding process associated with hiring new Service Desk staff and contractors.
Assists with call volume mitigation as needed. Handles inbound phone calls and emails during peak periods or major incidents. Participates in an on-call rotation for escalation of critical issues and guidance and mentoring to Service Desk staff.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 5 years of related experience required
Associate's degree preferred
Or equivalent combination of education and experience
1 year of experience in leadership or supervisory capacity preferred

KNOWLEDGE, SKILLS AND ABILITIES

Ability to travel between work sites required
Strong organizational skills with proven ability to meet deadlines, prioritize workload and manage resources and time effectively required
Excellent leadership, communication, presentation, analytical and problem-solving skills. Ability to diffuse difficult situations required
Exceptional customer service skills and ability to respond appropriately to environment and audience demonstrating diplomacy and tact required
Ability to execute multiple tasks, perform under pressure and demonstrate adaptability and flexibility required
PC and Windows knowledge, particularly Microsoft Office suite preferred
Intermediate understanding of LAN/WAN technologies preferred
Network troubleshooting and network configuration troubleshooting skills (TCP/IP) preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

dispatch manager jobs in rochester ny

Supervisor, Service Desk

Coordinator of Administrative Services

Manager, Central Services

Electrical Designer/ Estimator/Project Manager

Hospice Nurse Manager

Business Office Manager

Property Manager - Brighton Location

Loan Officer/Member Service Representative

Quality Manager

Quality Assurance Manager

Manager- Quality Assurance

Estimator/General Manager - Auto Body Shop (2 years of experience)

Commercial HVAC Project Manager

Property Manager

Manager, Nursing - Cardiothoracic and Cardiac Intensive Care Unit - Rochester General Hospital

Property Manager - Luxury City Living

Registered Nurse Manager

HHUNY Care Manager

Client Relations Manager

Assistant Nurse Manager - Monroe Residential Campus

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