Top 947 Retail manager Jobs in San Mateo Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
5d
Store Manager
Burlington Stores —Daly City, CA
- $102,560 - $123,070 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
3d
Senior Assistant Manager
Hobby Lobby —San Mateo, CA
- $80,261 - $85,813 a year
- Mid-level
- Mentoring
- Retail management
- Paid holidays
- Disability insurance
Store Manager
Burlington Stores —Fremont, CA
- $91,165 - $109,395 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
3d
San Francisco Retail Area Manager
lil sweet treat —San Francisco, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Inventory management
- ServSafe
- Mid-level
- Paid time off
- Employee discount
Quick Apply
22h
Produce Assistant Manager
New Leaf Community Markets —Half Moon Bay, CA
- $20.00 - $28.50 an hour
- Full-time
- Hospitality
- Merchandising
- Sanitation
- Paid parental leave
- Health insurance
Quick Apply
8d
Retail Assistant Manager
Fjällräven North America —Palo Alto, CA
- $21 - $27 an hour
- Online Application
- Inventory management
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
8d
Assistant Store Manager Sales - Sport & Outdoor
DICK'S Sporting Goods —Daly City, CA
- $78,000 - $109,200 a year
- Full-time
- Background check
- Merchandising
- Mid-level
Assistant Manager (Stanford Shopping Center)
Brighton —Palo Alto, CA
- $23 - $25 an hour
- Full-time
- Mid-level
- Retail management
- Leadership
- Health insurance
- Dental insurance
Quick Apply
5195 - Assistant Store Manager PT
Lids —San Mateo, CA
- $19.60 an hour
- Part-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Employee discount
Quick Apply
Marketplace Manager
Yutori —Palo Alto, CA
- $21 - $25 an hour
- Full-time
- Management
- Merchandising
- Mid-level
Quick Apply
Assistant Manager/Retail Sales
Beck's Shoes —Milpitas, CA
- $19.50 - $24.25 an hour
- 8 hour shift
- Management
- Sales
- Customer service
- Paid training
- Health insurance
Quick Apply
General Manager
Living Spaces —Millbrae, CA
- $105,000 - $140,200 a year
- Full-time
- Microsoft Excel
- Bachelor of Science
- 3 years
- Paid holidays
- Employee assistance program
Quick Apply
12d
Store Manager
Aster Jewelers —Oakland, CA
- $54,708.93 - $65,886.02 a year
- Email
- Merchandising
- Mid-level
- In-person
- Paid time off
- Employee discount
Quick Apply
3d
Store Manager San Francisco
Parachute Home —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Salkhi Petroleum —San Leandro, CA
- From $22 an hour
- Full-time
- Inventory management
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Store Manager - 88
STORAGEPRO INC —Redwood City, CA
- $22 an hour
- Weekends as needed
- Background check
- Sales
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Assistant Store Manager
Mattress Firm —San Francisco, CA
- $73,000 - $88,000 a year
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Assistant Store Manager
Mattress Firm —Redwood City, CA
- $67,000 - $76,000 a year
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
10d
Retail Banking Product Manager - AI Trainer
DataAnnotation —Santa Clara, CA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
Quick Apply

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retail manager jobs near san mateo ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
5 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

retail manager jobs in san mateo ca

Customer Service Assistant Manager

Store Manager

Senior Assistant Manager

Store Manager

San Francisco Retail Area Manager

Produce Assistant Manager

Retail Assistant Manager

Assistant Store Manager Sales - Sport & Outdoor

Assistant Manager (Stanford Shopping Center)

5195 - Assistant Store Manager PT

Marketplace Manager

Assistant Manager/Retail Sales

General Manager

Store Manager

Store Manager San Francisco

Assistant Manager

Store Manager - 88

Assistant Store Manager

Assistant Store Manager

Retail Banking Product Manager - AI Trainer

I want to receive the latest job alert for retail manager in san mateo ca

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