Top 2076 Client experience manager Jobs in Westerville Oh

Experience Manager
Donaldson Plastic Surgery, LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
1d
Conflicts & Intake Manager
Steptoe & Johnson PLLC —Columbus, OH
- Overtime
- Hybrid work
- Background check
- Data analysis skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
18h
Account Manager I
Delta Dental of Michigan —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Dental insurance
- Opportunities for advancement
IT Project Manager
RenaissanceTech —Dublin, OH
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Ohio Corporate Regional Manager of Licensing
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- $74,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Word processing
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Customer Success Onboarding Manager - Spend Management
U.S. Bank National Association —Columbus, OH
- $98,345 - $115,700 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
1d
Client Service Supervisor
Gallagher —Upper Arlington, OH
- $73,500 - $123,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Experience Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Construction Manager
Ascension Construction Solutions —Columbus, OH
- $100,000 - $150,000 a year
- Full-time
- Microsoft Word
- Background check
- Management
- Health savings account
- Health insurance
Quick Apply
Lead Technician
Pavion Corp. —Worthington, OH
- $30 - $40 an hour
- Clean driving record
- Construction site
- 5 years
Quick Apply
Senior Manager, Association
Collective House Realty —Columbus, OH
- Full-time
- 5 years
- Office
- Ability to lift 50 pounds
Quick Apply
HVAC Lead
Wenger Temperature Control —Columbus, OH
- $34 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Senior Quality Manager
EDISON WELDING INSTITUTE INC —Columbus, OH
- Full-time
- Bachelor of Science
- Engineering
- 3 years
Quick Apply
Pre-Sale Operations Manager
Amped Fitness —Lewis Center, OH
- $18 - $20 an hour
- Full-time
- Inventory management
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Mission Critical Construction Manager - Data Center
RF Services —Columbus, OH
- $120,000 - $140,000 a year
- Full-time
- Background check
- OSHA
- Construction site
- Health savings account
- Health insurance
Quick Apply
11d
Working Carpentry Service Manager
BSD Partners —Columbus, OH
- $26 - $32 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Mileage reimbursement
- Fuel card
Quick Apply
7d
Transportation Supervisor
Cardinal Transportation LTD —Columbus, OH
- $23 - $27 an hour
- Weekends as needed
- CDL B
- Microsoft Word
- Background check
- Health insurance
- 401(k)
Quick Apply
Account Manager
ABI Document Support Services —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Business development experience
- Dental insurance
- 401(k)
Quick Apply
Program Supervisor (Applied Behavior Analysis)
Empower Behavioral Health & Intervention —Columbus, OH
- From $60,000 an hour
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
FIELD SUPERVISOR (Roofing Siding Construction)
Archer Exteriors —Columbus, OH
- $25 - $27 an hour
- 8 hour shift
- Management
- Construction site
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
8d

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client experience manager jobs near westerville oh

Experience Manager

Donaldson Plastic Surgery, LLC
Dublin, OH

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Bachelor's degree

Full Job Description

EXPERIENCE MANAGER

About Donaldson Health
Donaldson Health (“Donaldson”) provides surgical, non-surgical and wellness treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of wellness and appearance — not a spa, and not a stuffy doctor’s office.

We keep it real. We resemble our patients who are smart, active and down-to-earth, with families, hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. Because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.

Donaldson Core Values

Be The Highlight of Someone’s Day – Our patients come to us vulnerable, but not weak. We eradicate intimidation and offer radical acceptance.

Exude Confidence - We find answers. We offer support and encouragement through scary the scary and unknown. We know our patients are going to LOVE IT.

REALLY Care - We don’t fake interactions. We make the extra phone call and say the extra thank you. We humbly serve.

Think Clearly and Wisely – We do what is right for the patient and we know why we do what we do. We make independent decisions with the patient’s satisfaction and safety in mind.

Scrub in and Serve - Job descriptions define core responsibilities, and we believe it is our collective responsibility to step up and support each other when needed.

Experience Manager Overview
The Experience Manager at Donaldson has the important responsibility of providing the highest level of patient experience, ensuring the Donaldson standard is unmatched by any other. As the first point of contact for office visitors, the Experience Manager sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice. A Donaldson Experience Manager also oversees the assigned general office operations, manages in-person transactions, rewarding and redeeming patient points, provides guidance to Experience Team Members, and actively assists in the development and implementation of Experience Team protocols.

Core Responsibilities of the Experience Manager

Act as location manager, taking responsibility for all activities occurring in the space with a focus on upholding Core Values.
“Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
Properly document patient charting with prompt scanning and noting.
Accurately manage assigned inventory
Coordinate shipping and tracking of patient orders, Lab draw processing, and supply deliveries.
Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
Manage office cleanliness and maintenance, providing prompt and clear communication to external vendors and internal stakeholders for all findings.
Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance team.
Advocate for patient needs and act as Patient liaison across all teams
Support Communication Center to rapidly respond to all patient inquiries.

Additional Responsibilities of the Experience Manager

Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
Work with the Operations Manager to develop and implement Experience Team protocols
Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
Participate in brand marketing efforts and recruitment effort
Scrub in and serve when possible; remove barriers for team members that may
Communicate to leadership any opportunities for improvement
Ensure confidentiality of patient information.
Other duties as assigned

Desired Experience and Education

4-year degree in retail, hospitality, or related field required.
2-5 years industry experience
Demonstrated strong written communication skills.
Demonstrated superb customer service skills in a high-touch environment.

FLSA STATUS: Full-time, exempt employee.
LOCATION: Based in Columbus, OH at corporate office
TRAVEL: Less than 10%
REPORTS TO: Operations Manager
DIRECT REPORTS: N/A

Apply Now

Refine Your Search

client experience manager jobs in westerville oh

Experience Manager

Conflicts & Intake Manager

Account Manager I

IT Project Manager

Ohio Corporate Regional Manager of Licensing

Customer Success Onboarding Manager - Spend Management

Client Service Supervisor

Client Experience Lead

Construction Manager

Lead Technician

Senior Manager, Association

HVAC Lead

Senior Quality Manager

Pre-Sale Operations Manager

Mission Critical Construction Manager - Data Center

Working Carpentry Service Manager

Transportation Supervisor

Account Manager

Program Supervisor (Applied Behavior Analysis)

FIELD SUPERVISOR (Roofing Siding Construction)

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