Top 1190 Director of hawaii operations Jobs

Director of Operations
Marriott International, Inc —Honolulu, HI
- $169,000 - $247,800 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Managing Director, Head of Philippines
The Cigna Group —Bloomfield, CT
- $203,600 - $339,300 a year
- Online Application
- Remote
- Fair chance
- Senior level
- Leadership
- Paid holidays
- Health insurance
Director of Operations
MANTECH —Camp H M Smith, HI
- Full-time
- PMP
- Bachelor of Science
- 11+ years
Provider Contracting Director-West Region (Remote)
The Cigna Group —Remote
- $156,700 - $261,100 a year
- Online Application
- Remote
- Analysis skills
- Organizational skills
- Fair chance
- Paid holidays
- Health insurance
5d
Director, Public Policy
Zillow.com —Remote
- $201,000 - $321,000 a year
- Full-time
- Remote
- 11+ years
- Analysis skills
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Director and Publisher, University of Hawaii Press (pos # 0089091)
University of Hawaii —Honolulu, HI
- $129,732 - $233,508 a year
- Online Application
- Background check
- Doctoral degree
- 5 years
Director, VBC Market Operations Hawaii
U.S. Renal Care —Honolulu, HI
- $150,000 - $190,000 a year
- Remote
- Microsoft Excel
- Up to 50% travel
- Customer service
Director of Culinary Operations
Rosewood Hotel Group —Hawaii
- $190,000 - $205,000 a year
- Full-time
- 5 years
- Presentation skills
- Bachelor's degree
Sr. Director Global Facilities Management
The Cigna Group —Remote
- $184,900 - $308,100 a year
- Online Application
- 11+ years
- Office
- Bachelor's degree
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- Health insurance
Director of Operations
Golovko Homes —Los Gatos, CA
- $120,000 - $150,000 a year
- Monday to Friday
- Hybrid work
- Office
- Real Estate License
- Reliable transportation
- Paid holidays
- Health insurance
Quick Apply
Director of Facilities
The Friends of Iolani Palace —Honolulu, HI
- $110,000 - $120,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Research
- Paid holidays
- Health insurance
Quick Apply
12d
Marketing & Operations Assistant
Hawaii Off Grid Architecture and Engineering —Haiku, HI
- $26 - $28 an hour
- Full-time
- Customer service
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Financial Institution Examiner II
State of Hawaii —Honolulu, HI
- Email
- Background check
- Mid-level
- Office
- Mileage reimbursement
- Commuter assistance
Quick Apply
Personal Care Program Director
Hale Mahaolu Ekolu —Kahului, HI
- $75,000 - $90,000 a year
- Weekends as needed
- Management
- Mid-level
- Office
Quick Apply
Construction Controller
Sen Plex Corporation —Honolulu, HI
- From $120,000 a year
- Full-time
- Background check
- Office
- Finance
- Disability insurance
- Health insurance
Quick Apply
Human Resources Director - Bilingual Spanish
Interstate Cleaning Corporation —Olivette, MO
- $100,000 - $120,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
10d
Early Childhood Center Director - Oahu
The Cole Academy —Kailua, HI
- From $55,000 a year
- Full-time
- Background check
- CPR Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Island of Kaua'i
Pacific Provisions Hawaii —Kauai, HI
- From $70,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Creative Director
Pacific Dream Photography —Poipu, HI
- $60,000 - $100,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Financial Institution Examiner II
State of Hawaii —Honolulu, HI
- Email
- Mid-level
- Office
- Master's degree
- Mileage reimbursement
- Commuter assistance
Quick Apply

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Director of Operations

Marriott International, Inc -
Honolulu, HI

Apply Now

Job Details

Full-time
$169,000 - $247,800 a year

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available, Luxury-branded service experience preferred, Experience in a senior leadership role preferred
Job Number26044056
Job CategoryRooms & Guest Services Operations
Location2259 Kalakaua Ave, Honolulu, Hawaii, United States, 96815
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $169,000 - $247,800 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of hawaii operations jobs

Director of Operations

Managing Director, Head of Philippines

Director of Operations

Provider Contracting Director-West Region (Remote)

Director, Public Policy

Director and Publisher, University of Hawaii Press (pos # 0089091)

Director, VBC Market Operations Hawaii

Director of Culinary Operations

Sr. Director Global Facilities Management

Director of Operations

Director of Facilities

Marketing & Operations Assistant

Financial Institution Examiner II

Personal Care Program Director

Construction Controller

Human Resources Director - Bilingual Spanish

Early Childhood Center Director - Oahu

Account Manager - Island of Kaua'i

Creative Director

Financial Institution Examiner II

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