Top 7052 Hotel customer service Jobs

Front Desk Agent
The Mark Hotel —New York, NY
- From $34.99 an hour
- Weekends as needed
- Hotel
- Entry level
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Front Desk Reservationist - job location Little River, CA
Little River Inn —Little River, CA
- $19 - $20 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Full time Guest Services / Reception
Seaglass Inn & Spa —Provincetown, MA
- $20 - $25 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Paid time off
- 401(k) matching
Quick Apply
Guest Service Representative
Hotel Dega —Bodega Bay, CA
- From $20 an hour
- Full-time
- Bilingual
- In-person
- Communication skills
- Employee discount
Quick Apply
Front Desk Agent
Hawthorn Suites By Wyndham Williston —Williston, ND
- $16 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
11d
Assistant Front Office Manager
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $67,500 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
- Free parking
- Paid jury duty
Quick Apply
Front Desk Agent
Hilton Garden Inn Aiken —Aiken, SC
- From $13 an hour
- Part-time
- Customer service
- Hotel
- Driver's License
- Paid time off
- Employee discount
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Front Desk Agent/Night Audit +1yr hotel experience
Best Western Plus Flathead Lake Inn & Suites —Kalispell, MT
- From $17 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Front Desk Staff
Comfort Inn & Suites —Beeville, TX
- From $10 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Flexible schedule
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Hotel Front Desk Agent - GrandStay Hotel & Suites
GrandStay Hotel & Suites - Valley City, ND —Valley City, ND
- From $15 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Hotel
- Paid time off
- Employee discount
Quick Apply
5d
Hrly Front Office Manager
Courtyard by Marriott Lake Placid —Lake Placid, NY
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
Quick Apply
8d
Front Desk Receptionist (Weekend)
Luxury Inn & Suites —Silverthorne, CO
- $20 - $24 an hour
- Part-time
- Hotel
- US work authorization
- In-person
Quick Apply
3d
Night Auditor/Front Desk Clerk/Part Time
AmericInn by Wyndham Fort Pierre Conference Center —Fort Pierre, SD
- $16 - $17 an hour
- Weekends as needed
- Hotel
- US work authorization
- Organizational skills
- Paid time off
Quick Apply
3d
Front Desk Agent
Mainstay/Sleep Inn and Suites Harrisburg Airport - Hershey South —Middletown, PA
- From $15 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
Guest Service Agent
Homewood Suites By Hilton Jackson —Jackson, WY
- $21 an hour
- Overtime
- Computer literacy
- Hotel
- Computer skills
- Disability insurance
- Dental insurance
Quick Apply
2d
Hotel Front Desk (part-time)
Mountain Edge Suites —Newbury, NH
- $17 - $18 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Flexible schedule
Quick Apply
Front Desk Agent
Holiday Inn Express & Suites Vermillion, SD —Vermillion, SD
- From $14 an hour
- Full-time
- Bilingual
- Background check
- In-person
- Employee discount
Quick Apply
Hotel Front Desk / Night Auditor
Home2 Suites by Hilton Vero Beach —Vero Beach, FL
- $15 - $17 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Quick Apply
Clay Brook Night Auditor (Front Desk)
Sugarbush Resort —Warren, VT
- $21 an hour
- Weekends as needed
- English
- Clean MVR report
- Entry level
- Paid parental leave
- Health savings account
8d
Guest Services Manager
Sky Rock Sedona, a Tribute Portfolio Hotel —Sedona, AZ
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply

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Front Desk Agent

The Mark Hotel -
New York, NY

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Job Details

Full-time
From $34.99 an hour

Qualifications

Foreign language proficiency
Visitor query response
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Phone communication
In-person customer service
Processing cash transactions
Answering guest questions
Phone call screening
Credit card payment processing
Telephone systems
Foreign currency handling
Entry level

Full Job Description

Must have an upbeat, warm and positive attitude.
Embody a passion for delivering impeccable service to all guests.
Desirous of learning and growing professionally.
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose:

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities/Duties/Functions/Tasks

Achieve positive outcomes from Guest queries in a timely and efficient manner
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist other departments, as necessary
Assist guests regarding hotel facilities in an informative and helpful way
Other duties as assigned

Qualifications

Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
An eye for details and willingness to follow directions are important
Ability to work as part of a team
Delivering great customer service and troubleshooting
Weekend availability is required

Special Position Requirements

Standing long hours.

Preferences

Languages are a plus
Previous Hotel experience

Work Requirements

(Work requirements for mental, physical or other important issues which relate to the job)

Quick Apply

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