Top 4475 Service desk manager Jobs

Manager, IT Service Desk
Hybrid Promotions LLC —Cypress, CA
- $115,000 - $125,000 a year
- Full-time
- Windows
- Analysis skills
- Mentoring
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Service Desk/Ticket Manager (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $64,862 - $92,970 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fingerprint clearance
- Disability insurance
- Health insurance
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Cloud Service Administrator I (Night Shift)
CloudWave —Remote
- $55,000 - $60,000 a year
- Weekends as needed
- 1 year
- Entry level
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Help Desk Manager
Evanhoe and Associates —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Commuter assistance
- Health savings account
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
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Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Systems Administrator
Integris —Costa Mesa, CA
- Full-time
- Remote
- Mid-level
- Paid holidays
- Disability insurance
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Manager, IT Service Desk
24 Hour Fitness USA, LLC —Carlsbad, CA
- $78,900 - $109,700 a year
- Remote
- Computer science
- Computer Science
- Research
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IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
14d
IT Service Desk Manager
Tempus —Chicago, IL
- $95,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
IT Service Desk – Phone Support
Sonoma Consulting Inc. —Irving, TX
- Contract
- Mid-level
- Windows
- SQL
Quick Apply
Service Desk Manager
Centuria —Alexandria, VA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Service Desk Coordinator
NetCov —Remote
- $49,125 - $65,500 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
7d
Help Desk Technician
NEOVERA LLC —San Francisco, CA
- $110,000 - $120,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply

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Manager, IT Service Desk

Hybrid Promotions LLC -
Cypress, CA

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Job Details

Full-time
$115,000 - $125,000 a year

Qualifications

FTP
Managing technical support teams
Team supervision
IT user and group management
Wireless networking
Managing teams in a customer support role
Software deployment
Microsoft Exchange
Windows
Printer (troubleshooting support)
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Graphic design software
Computer management
Desktop applications
WAN
macOS administration
Technical writing experience
macOS
Voice over internet protocol (VoIP) configuration
System deployment
Telephone systems
Productivity software

Full Job Description

Hybrid’s humble beginnings started in 1997 in the back of a print shop designing, selling, and printing tee shirts. Today, Hybrid is a global apparel industry powerhouse in brand and licensing management. Hybrid provides its expertise and fully vertical operations capability – design, merchandising, development, sourcing, production, and distribution – to a broad suite of branded, licensed, generic, and private label partners. Hybrid’s full-service apparel design and manufacturing expertise extends across the apparel category, including knits, woven tops, bottoms, tees, and accessories.

As our organization has evolved, so has our philosophy of doing business. We have made concerted efforts to remove ourselves from the antiquated approach of other apparel manufacturers and doing things differently has been our focus. We are building a company ethos that breeds innovation, collaboration, integrity and excellence in customer service.

What is my role?

As the IT Service Desk Manager, you will be responsible for managing the end-to-end delivery, performance, and quality of IT services. Assisting our employees with their day-to-day computer and technical problems, as well as working to improve and streamline support processes. The right candidate would be detail-oriented, incredibly curious, and technically capable with a deep desire to partner with stakeholders to meet end-user support expectations.

What You'll Do

Manage and development of IT Service Desk team and key vendor relationships
Be the main point of contact for Service Desk support issues and escalations
Prioritizationof Service Desk queue and day-to-day ticket assignment
Management and procurement of IT assets and inventory
Provide desktop support services for both local and remote employees
Diagnose, troubleshoot, and resolve software and hardware problems on desktops, laptops, printers, and mobile devices.
Install and configure desktops, laptops, IP deskphonesand mobile devices
Track support and project progress inServiceDeskticketing system (ManageEngineServiceDesk Plus)
Mentor,train,and delegate assignments to the IT Service Desk Team
Set up user accounts in Active Directory and hosted service providers
Document and develop IT processes, procedures, and practices
Solicit feedback andevaluates and monitorscustomer satisfaction to improve the quality of services.
Other duties as assigned

What You’ll Need

6+ Years of IT Service Desk Support in a multi-OS environment
4+ Years of Executive Support
2+ YearsofIT Service Desk Supervisor Role
Active Directory user administration and Office 365 user administration
Understanding of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and other common networking concepts and practices
Experience with VOIP PBX systems and teleconference equipment
Experiencewith troubleshootingMicrosoft Windows and Mac OSX operating systemissues
Experience with platforms, such as Google Apps,M365, andBarracuda Email Security
Ability to set-up, configure and troubleshoot network printers
Experience with PC and Mac imaging and deployment technologies
Experience with Microsoft Office and Mac Office
Strong interpersonal and communication skills; capable of explaining and documenting procedures in writing and verbally
Strong analytical and problem-solving skills
Ability to work independently with minimal supervision
Windows Server & Networking, Windows File Shares, File Storage Appliances,
RukusWireless, Office 365 & Exchange 2016, Active Directory & DNS, Active Directory Federated Services, Barracuda Archiver, Barracuda Email Filter, One Drive, Hightail,YouSendIt, FTP client software functions.
Microsoft Office Suite, Adobe Suite, Other common office productivityappsand programs.
Windows PCs & Laptops, Mac Desktops & Laptops, Mobile email access (smartphones, tablets,etc.).

Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Quick Apply

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