JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As an Assistant Workplace Manager at JLL, you'll be a key member of the Operations Team responsible for delivering world-class operational service and exceptional workplace experiences to our clients. This dynamic role uniquely combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives, positioning you at the intersection of technical operations and people-focused service excellence. You'll serve as the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Working closely with the Workplace Manager, subcontractors, chief engineers, and clients, you'll ensure seamless service delivery that reflects JLL's commitment to operational excellence and hospitality at every touchpoint, directly contributing to employee satisfaction and organizational success.
- Oversee delivery of maintenance and repair services while coordinating schedules around employee events and high-traffic periods to minimize workplace disruption and enhance experience
- Create and manage work orders with service excellence focus, prioritizing requests based on impact to employee productivity and satisfaction while ensuring impeccable performance
- Issue purchase orders for JLL vendors, contractors, and hospitality service providers while assisting in operating budget management including employee experience and amenity programs
- Monitor SLAs, KPIs, and employee satisfaction scores monthly to identify improvement areas and implement corrective actions that elevate both operational and hospitality services
- Coordinate with Account Team to source new Business Partners for operational and hospitality services, leading monthly performance discussions on trends, safety, and training needs
- Provide "White Glove" service to executives and VIP visitors including meet/greet services, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices
- Support employee onboarding experiences, workplace orientations, and space planning initiatives that prioritize collaboration needs and diverse work styles
- Minimum 2 years of facility management industry experience with demonstrated customer service excellence
- Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
- Proficiency with CMMS systems (Corrigo preferred), Microsoft Office Suite, TEAMS, email, and smartphone applications for work order management and communication
- Excellent organizational and management skills with proven ability to multi-task, prioritize responsibilities, and work independently without constant supervision
- Outstanding verbal and written communication skills with demonstrated ability to create positive experiences and build relationships with diverse stakeholders
- Basic knowledge of building systems and technical skills including mechanical and electrical systems
- Strong alignment with JLL core behaviors: Teamwork, Ethics, and Excellence
- Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field
- Experience with event planning, employee program coordination, or hospitality service delivery in corporate environments
- Previous vendor management experience for hospitality or employee service providers
- Crisis communication protocol implementation experience for workplace emergencies or service disruptions
- Familiarity with space planning methodologies and workplace strategy initiatives
- Advanced proficiency in data analytics for tracking utilization rates, satisfaction metrics, and operational performance
Location: Chicago, IL
Work Shift: Standard business hours
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
61,000.00 – 75,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
