Top 2172 Duty manager Jobs in Boca Raton, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Merchandise Manager, Fashion Hair Accessories
Epoca International —Boca Raton, FL
- $75,000 - $85,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Writing skills
- Merchandising
- Health savings account
- Relocation assistance
Quick Apply
2d
Case Manager (LPN - Bilingual Spanish)
Sky Nurses —Boca Raton, FL
- $25 - $35 an hour
- Weekends as needed
- Spanish
- Nursing
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
1d
Commercial Program Manager
PBACO Holding LLC —Palm Springs, FL
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
7d
Assistant Project Manager - Luxury Residential
Coble Builders —Hollywood, FL
- From $80,000 a year
- Weekends as needed
- Background check
- Spanish
- OSHA
- AD&D insurance
- Paid holidays
Quick Apply
Inside Sales Account Manager
Axis Communications —Fort Lauderdale, FL
- $70,000 - $76,000 a year
- Full-time
- System design
- Research
- Mid-level
Honda - Finance Manager
Stoler Honda of Ft Lauderdale —Fort Lauderdale, FL
- $75,000 - $180,000 a year
- Full-time
- Dealership
- Basic math
- Mid-level
- Paid training
- Health insurance
Quick Apply
LANDSCAPE INSTALLATION CREW LEADER / FOREMAN
Florida Image Landscape —Palm Beach, FL
- $25.00 - $25.50 an hour
- Overtime
- Spanish
- Clean driving record
- English
- Opportunities for advancement
Quick Apply
Concierge Manager – Salon Suites (Customer Service, Leasing, Social Media)
Salons by JC —Lighthouse Point, FL
- $15 - $20 an hour
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
23h
Lead Technician
Simpli-Fi AV —Boca Raton, FL
- From $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- 401(k)
Quick Apply
Managed Lanes and Ramp Signals Program Manager
Metric Engineering —Fort Lauderdale, FL
- $75,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- Health savings account
- Health insurance
Payroll/Office Manager
Davco Electrical Contractors —Boynton Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
8d
Service Manager- MRO
TLC Aviation —Fort Lauderdale, FL
- $70,000 - $100,000 a year
- Full-time
- High school diploma or GED
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Personal Injury Case Manager
Law Office of Chantal M. Joseph LLC —Delray Beach, FL
- $18 - $21 an hour
- Full-time
- English
- Data entry
- Organizational skills
- Free parking
- 401(k)
Quick Apply
Dental Office Manager
Habashy Dental —Lake Worth, FL
- $1 - $99 an hour
- Full-time
- Dental office
- Management
- Writing skills
Quick Apply
Behavioral Health Case Manager/Educator
DRUG ABUSE FOUNDATION —Delray Beach, FL
- $44,100 - $46,500 a year
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
BuddhaBerry General Manager
Buddhaberry —West Palm Beach, FL
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Cooking
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Store Manager
Scan Design of Florida —Boca Raton, FL
- Weekends as needed
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
7d
Assistant Project Manager - Estimating Coordinator
Oliveri Millworks —West Palm Beach, FL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
9d
Utilities Infrastructure Systems Manager
City of Pompano Beach —Pompano Beach, FL
- $97,430.53 - $150,802.70 a year
- Extended hours
- Clean driving record
- Engineering
- Maintenance
8d

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duty manager jobs near boca raton, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

duty manager jobs in boca raton, fl

Remote Contact Center Supervisor

Merchandise Manager, Fashion Hair Accessories

Case Manager (LPN - Bilingual Spanish)

Commercial Program Manager

Assistant Project Manager - Luxury Residential

Inside Sales Account Manager

Honda - Finance Manager

LANDSCAPE INSTALLATION CREW LEADER / FOREMAN

Concierge Manager – Salon Suites (Customer Service, Leasing, Social Media)

Lead Technician

Managed Lanes and Ramp Signals Program Manager

Payroll/Office Manager

Service Manager- MRO

Personal Injury Case Manager

Dental Office Manager

Behavioral Health Case Manager/Educator

BuddhaBerry General Manager

Store Manager

Assistant Project Manager - Estimating Coordinator

Utilities Infrastructure Systems Manager

I want to receive the latest job alert for duty manager in boca raton, fl

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