Top 1751 Field supervisor Jobs in Puerto Rico

Call Center & Contact Center Professionals
Hire Resolve.com —Puerto Rico
- $75,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Installations Supervisor - Solar Energy Industry
Equity Solar —Guaynabo, PR
- $40,000 - $43,000 a year
- Overtime
- Health insurance
- Dental insurance
Quick Apply
11d
SENIOR PROJECT MANAGER (PE Professional Engineer License Required)
Custom Group, LLC. PR —Guaynabo, PR
- $85,000 - $92,000 a year
- Full-time
- Spanish
- Schematics
- Construction site
- Health insurance
- Paid time off
Quick Apply
Gerente de Operaciones Solar
H&H Solar LLC —San Juan, PR
- Full-time
- AutoCAD
- Bachelor's degree
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Mechanic (diesel)
Puerto Rico Wire Group —Mayagüez, PR
- $13 - $23 an hour
- Full-time
- Maintenance
- Assembly
- HVAC
- Health insurance
- Dental insurance
Quick Apply
Vehicle Control Attendant
Confidential —San Juan, PR
- $10.50 an hour
- Full-time
- Paid training
Quick Apply
Supervisor de Proyecto – Foreman
CSCG, Inc. —Mayagüez, PR
- Full-time
- Background check
- In-person
Quick Apply
Inspector (PE)
Benitez, Ramos and Associates LLC —San Juan, PR
- From $1 an hour
- Full-time
- Civil engineering
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Estimador
ANG CONSTRUCTION —Gurabo, PR
- $19.00 - $32.30 an hour
- Full-time
- US work authorization
- Contracts
- In-person
- Health insurance
- Flexible schedule
Quick Apply
2d
Structural Engineer (Designer)
Benitez, Ramos and Associates LLC —San Juan, PR
- $1 a year
- Full-time
- Research
- In-person
- Civil Engineering
- Health insurance
- Dental insurance
Quick Apply
Parts Sales & Service Support Specialist
ESB PR Corporation —Carolina, PR
- $12.50 - $15.50 an hour
- Full-time
- English
- In-person
- Health insurance
- Paid time off
Quick Apply
3d
Mechanic (diesel)
Puerto Rico Wire Group —Ponce, PR
- $13 - $23 an hour
- Full-time
- ASE Certification
- Heavy lifting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Machine Operator III
Artifex Solutions, LLC. —San Juan, PR
- $9 - $12 an hour
- Full-time
- Spanish
- English
- Trade school
- Health insurance
- Dental insurance
Quick Apply
Mechanic (diesel)
Puerto Rico Wire Group —Bayamón, PR
- $13 - $23 an hour
- Full-time
- ASE Certification
- Heavy lifting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor
Puerto Rico Deli Provisions,LLC —Bayamón, PR
- $36,500 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Accounting Specialist
Confidential —Guaynabo, PR
- $38,000 - $42,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
Quick Apply
Supervisor de Facturación y Entrada de Datos - Nocturno
Jose Santiago Inc. —Bayamón, PR
- $455 a week
- Full-time
- Bachelor's degree
- Business
- Health insurance
- Dental insurance
Quick Apply
Afterschool Program Coordinator & Supervisor
Dorado Kids Club —Dorado, PR
- $18 - $20 an hour
- Part-time
- School experience
- Microsoft Excel
- Writing skills
Quick Apply
4h
Enfermero Asociado
Banco de Sangre de Servicios Mutuos Inc —Guaynabo, PR
- From $12.98 an hour
- Full-time
- Dental insurance
Quick Apply
Medical Billing Department Supervisor
VirtuMed Consulting Inc. —San Juan, PR
- $35,000 - $45,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2h

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field supervisor jobs near puerto rico

Call Center & Contact Center Professionals

Hire Resolve.com -
Puerto Rico

Quick Apply

Job Details

Full-time
$75,000 - $155,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Performance management strategy
Team scheduling
Metrics Reporting
Frontline customer support management
High school diploma or GED
Change management
Team development
Business intelligence tools
Workforce planning strategy
Team training
Headcount forecasting
Help desk systems
Management reporting
Telephone systems
CRM system proficiency
Operational excellence initiatives
Business operations
Data analytics tools
Call center management
Professional development training
Stakeholder management

Full Job Description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
Implement quality assurance frameworks, calibration routines, and continuous improvement plans
Oversee training and onboarding programs; maintain knowledge management and readiness standards
Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

Education/credentials: High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)

Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
Core skills:
- People leadership, coaching, performance management, and change leadership
- KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
- Workforce management fundamentals (forecasting, scheduling, real-time adherence)
- Quality, training, and customer experience improvement
- Strong business communication and stakeholder management
Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
Language: Professional English required; additional languages are a plus depending on customer base and region
Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Quick Apply

Refine Your Search

field supervisor jobs in puerto rico

Call Center & Contact Center Professionals

Installations Supervisor - Solar Energy Industry

SENIOR PROJECT MANAGER (PE Professional Engineer License Required)

Gerente de Operaciones Solar

Mechanic (diesel)

Vehicle Control Attendant

Supervisor de Proyecto – Foreman

Inspector (PE)

Estimador

Structural Engineer (Designer)

Parts Sales & Service Support Specialist

Mechanic (diesel)

Machine Operator III

Mechanic (diesel)

Operations Supervisor

Accounting Specialist

Supervisor de Facturación y Entrada de Datos - Nocturno

Afterschool Program Coordinator & Supervisor

Enfermero Asociado

Medical Billing Department Supervisor

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